2/10 Terrible
Ana María
Viaje familiar
26 ago. 2022
No le gustó: Limpieza y servicios
It is well located if you want to be in the old center. Very noise though if you have a room to the Main Street. The service and communication with them was awful. Few hours before arriving we were asked for a credit card deposit, for some reason none of the 3 credit cards we provided by phone (recall this is not a hotel) worked, but the place was already paid. Lofts' answer was "you call your Spanish bank (6 hours difference!) and solve it or you stay in the street". Loft did not accept to try debit card, neither cash (we offered to go to their offices). We were before in Montreal & Toronto, no issues at all with credit card. Finally we used a company credit card that worked! 300$ deposit. Went into the room, and it was not clean, still dirty from previous visitor, called again. Finally we got into the room a couple of hours later... They offered upgrade the room, we did not need that but a couple of hours extras in the room the day we left, but that , again, not possible ...
Ana María
Se hospedó 2 noches en agosto de 2022