6/10 Aceptable
cristy s.
25 nov. 2025
The overall setting of this listing is very beautiful and the beach is perfect for the ability to snorkel with turtles and beautiful fish. There was a delay in responses from the host to our initial concerns, and delayed resolution to no resolution to several issues we had with this rental, including wifi access, nonworking tv for two days, tiny roaches and other biting bugs in our room every day, noisy air conditioner, stained sheets, no toaster/microwave, overfrosted freezer in minifridge, having to find and configure extension cord to get lamps to work and getting our car blocked in by valeted cars multiple times. We were willing to overlook a few of these things until they all started adding up. We expected more personal and hospitable service, but were only offered that we could try to find other lodging arrangements if we were unhappy. We were also given a response about having housekeeping stop by to change sheets, fix the cord we already figured out, and defrost the bulky ice from the freezer (but we would have to figure out what to do with our food). These responses were late after we had left for our excursions. We were also bounced between being told it was an owner issue and being told it was resort issue. In addition, having already unpacked and on a dream vacation that was filled with a preplanned itinerary, we had to decide to stop going back and forth with what felt like being bounced around for resolution, to putting our concerns about this VRBO aside
cristy s.
Se hospedó 7 noches en noviembre de 2025
