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Holiday Inn Express Surprise by IHG

2.5 star property
Enjoy free breakfast at this Surprise hotel

Choose dates to view prices

Photo gallery for Holiday Inn Express Surprise by IHG

Enjoy a delicious buffet with a variety of dishes, including cheese omelets and sausages, served with utensils.
Stunning hotel facade with a symmetrical design and beautifully manicured grounds.
Enter a stylish hotel with a glass door and seating area featuring a chair and table.
Relax by the pool surrounded by lounge chairs and shaded by umbrellas.
Relax in our inviting lobby with a fireplace, comfortable seating, and dining area.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Gym
  • Housekeeping
  • Parking included

Explore the area

Map
16540 N Bullard Ave, Surprise, AZ, 85374
  • Surprise Stadium
    ‪8 min walk‬
  • Luke Air Force Base
    ‪15 min drive‬
  • State Farm Stadium
    ‪20 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪47 min drive‬

Room options

View all photos for Standard Room

1 bedroom, in-room safe, desk, blackout drapes

Standard Room

10.0 out of 10
Exceptional
(8 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds

9.8 out of 10
Exceptional
(74 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | 1 bedroom, in-room safe, desk, blackout drapes

Suite, 2 Queen Beds

9.8 out of 10
Exceptional
(26 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

1 bedroom, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

9.4 out of 10
Exceptional
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | 1 bedroom, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

9.8 out of 10
Exceptional
(69 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Accessible Bathtub (Mobility)

Standard Room, Accessible Bathtub (Mobility) | 1 bedroom, in-room safe, desk, blackout drapes

Standard Room, Accessible Bathtub (Mobility)

7.2 out of 10
Good
(9 reviews)
  • Sleeps 4
  • 2 Double Beds OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

1 bedroom, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, in-room safe, desk, blackout drapes

Suite, 1 King Bed

9.6 out of 10
Exceptional
(9 reviews)
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Surprise

In Surprise .You'll find Surprise Stadium and Surprise Tennis Center within a 15-minute walk of this Surprise hotel. Sun Village Golf Course and Banner Del E Webb Medical Center are also within 3 miles (5 km).

What's nearby

  • Surprise Stadium - 8 min walk - 0.5 miles
  • Banner Del E Webb Medical Center - 4 min drive - 1.9 miles
  • Luke Air Force Base - 15 min drive - 9.6 miles
  • Westgate Entertainment District - 20 min drive - 14.0 miles
  • State Farm Stadium - 20 min drive - 14.5 miles

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX) - 48 min drive

Restaurants

  • ‪In-N-Out Burger - ‬18 min walk
  • ‪Raising Cane's Chicken Fingers - ‬15 min walk
  • ‪Bonfire Craft Kitchen & Tap House - ‬3 min drive
  • ‪Chipotle Mexican Grill - ‬3 min drive
  • ‪Red Robin - ‬3 min drive

About this property

Holiday Inn Express Surprise by IHG

Enjoy free breakfast at this Surprise hotel
Holiday Inn Express Surprise by IHG offers its guests an outdoor pool, a hot tub, and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A business center and a meeting room are available. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the business-friendly Holiday Inn Express Surprise by IHG. Free self parking is available.

This Surprise hotel is smoke free.

  • 115 guestrooms or units
  • 4 levels
  • 54 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • Water dispenser
Holiday Inn Express Surprise by IHG offers 115 air-conditioned accommodations with MP3 docking stations and safes. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English, Spanish

Similar properties

Relax in style with comfortable seating and modern art.

Hilton Garden Inn Surprise Phoenix

  • Pool
  • Hot Tub
  • Pet friendly
  • Parking included
4.7 out of 5, Exceptional, 591 reviews
$101 nightly
The price is $116
Aug 3 - Aug 4
Total includes taxes and fees
Hilton Garden Inn Surprise Phoenix

Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 8:00 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Surprise
Holiday Inn Express Surprise
Holiday Inn Express Surprise Hotel Surprise
Holiday Inn Express Surprise Hotel
Holiday Inn Surprise
Holiday Inn Surprise
Surprise Holiday Inn
Surprise Holiday Inn

Frequently asked questions

How close is Holiday Inn Express Surprise by IHG to the airport?

Holiday Inn Express Surprise by IHG is 23.5 mi (35-min drive) away from the Phoenix Deer Valley Airport (DVT) airport, the closest popular airport to the property.

How much does it cost to stay at Holiday Inn Express Surprise by IHG?

As of Jul 22, 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Express Surprise by IHG on Jul 25, 2025 start from $139.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Holiday Inn Express Surprise by IHG have an airport shuttle?

Airport shuttle services are not available at Holiday Inn Express Surprise by IHG.

Does Holiday Inn Express Surprise by IHG offer free breakfast?

Holiday Inn Express Surprise by IHG offers free buffet breakfast on weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM.

Is there a casino at Holiday Inn Express Surprise by IHG?

No, there is no casino at this hotel, but Desert Diamond Casino - West Valley (18-min drive) is nearby.

What time is check-in at Holiday Inn Express Surprise by IHG?

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM.

Is there free parking at Holiday Inn Express Surprise by IHG?

This hotel offers free self parking.

Does Holiday Inn Express Surprise by IHG have a pool?

Holiday Inn Express Surprise by IHG features an outdoor pool. Guests can enjoy pool access from 8:00 AM to 10 PM.

Does Holiday Inn Express Surprise by IHG have a spa?

There are no spa services available at this hotel.

How close is Holiday Inn Express Surprise by IHG to downtown Surprise?

Holiday Inn Express Surprise by IHG is 0.6 mi away from Surprise.

Holiday Inn Express Surprise by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 782 out of 1009 reviews
Rating 8 - Good. 152 out of 1009 reviews
Rating 6 - Okay. 36 out of 1009 reviews
Rating 4 - Poor. 19 out of 1009 reviews
Rating 2 - Terrible. 20 out of 1009 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Donald

Business traveler, Traveled with family
Liked: Amenities
Clean, courteious staff, fast response ro issues.
Stayed 2 nights in Jun 2025

10/10 Excellent

Dina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean staff and housekeeping very friendly we had alot of fun with just the house keeping they were helpful and very friendly. I would most definitely stay here again in the future!
Stayed 3 nights in Jun 2025

8/10 Good

Richard

Stayed 4 nights in Apr 2025

6/10 Okay

Jacquelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Samuel, Fleetwood

Stayed 1 night in Apr 2025

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful.
Stayed 1 night in Apr 2025

10/10 Excellent

Vetina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Christianna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Leonard

Stayed 1 night in Apr 2025

10/10 Excellent

Susan, SUN CITY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Susan, SUN CITY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at the hotel. The front desk was always helpful, the hotel was clean and updated, the pool area was nice, and the breakfast area was well-stocked. Great experience and I'd stay here again.

8/10 Good

Jannette, Plymouth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stay at. It was very clean, and all staff were so nice. Definitely will stay there again!!! Thanks for a great stay.
Stayed 3 nights in Apr 2025

10/10 Excellent

Roxana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Bob

M
Stayed 2 nights in Apr 2025

10/10 Excellent

Allison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and parking and check in was easy
Stayed 3 nights in Apr 2025

10/10 Excellent

Anthony

Stayed 6 nights in Apr 2025

6/10 Okay

Leslie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Very clean property and friendly staff. Downfall was the AC unit was SO loud. It sounded like a rocket ship in our room. We asked them to take a look at it and it seemed to help quiet it a tad, but was still pretty noise. Other than that it was a nice stay.
Stayed 3 nights in Apr 2025

10/10 Excellent

Maria A

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good parking
Stayed 1 night in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
He always loves staying here, everyone is so pleasant. Rooms are always clean.
Stayed 1 night in Mar 2025

10/10 Excellent

Stanley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and manager exceeded my expectations. I will stay there again when I return to the area. The breakfast was more substantial then I expected.
Stayed 5 nights in Apr 2025

6/10 Okay

Susan

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Parking was an issue at night, but there was no issue with check-in or out. I was only there to sleep for a few hours, but this place is a little dated, and the price was pretty high for what this was, luckily this was a business trip and not personal, or I would have opted for another place. Staff (check-in person) was terrific, friendly, and pleasant. Have to give kudos when it's deserved. I did not checkout any breakfast options before leaving, so no comment on that!
Stayed 1 night in Apr 2025

10/10 Excellent

Carmella Elizabeth, Reno

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Nina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Long wait time to check in. Friendly staff, clean room. Only restaurant nearby was Hilton Garden Inn Grill & Bar, which was excellent. You should consider promoting them as it is walkable (we were driving a large moving truck & didn’t want to drive for dinner).
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was excellent. Hotel was very clean.
Stayed 4 nights in Mar 2025

10/10 Excellent

Matthew

Stayed 4 nights in Mar 2025