4/10 Poor
Francisco
Business traveler
Jun 1, 2025
Long wait for check in. When checking in they could not find my reservation. After showing a copy of the hotels.com confirmation I was upgraded to a suite which was not in great condition. Doors stuck did not open easily, curtains would not close and ripped, bed Awful should have been replaced years ago, lighting not great in the room. About 7pm I went out for dinner and I asked the clerk at reception to request a "transport for the airport" for the next morning at 5am he said he would. When I returned from dinner about 10pm I asked him again and he said he made arrangements. At 4:45am I go down to the lobby and I am told they had NO record of transport for me being made. They called a "regular taxi" which was old and beat up. I know the route to the airport and the driver started to take me a "different way", I told him to immediate take the "Corredor Sur". He started a different path and had to stop and buy gas, I had to tell him which way to go correctly. Just "in case" I had pulled out a hard thin steel pen and was ready to jab him in the neck "completely"... Always be PREPARED for eventual outcomes in Latin America. Would I stay again at this hotel in Panama ? NEVER ! Stay at the "Best Western Plus Zen" in PTY. That is a good hotel in good condition and they are efficient.
Francisco
Stayed 1 night in May 2025