4/10 Poor
Daphne
Traveled with family and small children
Jan 19, 2026
Disliked: Amenities
Let’s be real – people choose this property for the location. It couldn’t be better than the middle of downtown Palm Springs, and that was a real boon for our family, traveling with smaller children.
The condition of the property itself was pretty disappointing. In my brother‘s room, the showerhead and faucet were inexplicably wrapped in plastic and taped, with a good quarter inch of dust caked on underneath. It hadn’t been touched in months, and we still don’t understand why. In our room, flipping the mattress on the pullout bed made us wretch. Basic amenities, including phones, safes, and bottles of water were either unavailable or had to be requested specifically.
The whole place is just dirty and run into the ground, and it would be fine if we were paying a standard amount for a hotel. But with taxes and fees, it came to $500 a night. For that much money, they can afford to hire a couple of additional housekeepers and handymen.
Daphne
Stayed 2 nights in Jan 2026