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Sheraton New Orleans Hotel

Property class: 4
4-star hotel near Canal Street

Choose dates to view prices

Photo gallery for Sheraton New Orleans Hotel

Lobby
Meeting facility
View from property
Club Suite, 1 Bedroom | Premium bedding, down comforters, pillowtop beds, in-room safe
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
500 Canal St, New Orleans, LA, 70130
  • Place, Canal Street
    ‪1 min walk‬
  • Place, Bourbon Street
    ‪3 min walk‬
  • Place, Caesars New Orleans Casino
    ‪7 min walk‬
  • Airport, New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪20 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed

9.0 out of 10
Wonderful
(130 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds

8.4 out of 10
Very good
(105 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(63 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, City View

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Double Beds, City View

9.0 out of 10
Wonderful
(28 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Club Room, 1 King Bed

8.2 out of 10
Very good
(15 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Club Room, 2 Double Beds

8.2 out of 10
Very good
(12 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed | Living room | 32-inch LCD TV with cable channels, TV, pay movies

Executive Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 415 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed | Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Suite, 1 King Bed with Sofa bed

  • City view
  • 415 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom | Premium bedding, down comforters, pillowtop beds, in-room safe

Club Suite, 1 Bedroom

  • City view
  • 672 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds (Hearing Accessible)

7.6 out of 10
Good
(4 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed (Hearing Accessible)

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, City View (Mobility Accessible, Transfer Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Double Beds, City View (Mobility Accessible, Transfer Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Transfer Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds (Mobility Accessible, Transfer Shower)

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Mobility Accessible, Transfer Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Transfer Shower)

  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.6 out of 5, Wonderful, 1,015 reviews
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About the neighborhood

New Orleans

City center retreat .At this New Orleans Central Business District hotel, you'll be well placed to visit Canal Street and Bourbon Street, both within a 5-minute walk. Caesars New Orleans Casino and Jackson Square are also within half a mile (1 km).

What's nearby

  • Canal Street - 1 min walk - 0.0 miles
  • Royal Street - 2 min walk - 0.1 miles
  • Bourbon Street - 3 min walk - 0.2 miles
  • Caesars New Orleans Casino - 7 min walk - 0.4 miles
  • Caesars Superdome - 14 min walk - 0.8 miles

Getting around

  • Canal at Camp Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 10 min drive
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 28 min drive

Restaurants

  • ‪Willie's Chicken Shack - ‬2 min walk
  • ‪Cafe Beignet, Canal St - ‬1 min walk
  • ‪Creole House Restaurant & Oyster Bar - ‬1 min walk
  • ‪Popeyes Louisiana Kitchen - ‬2 min walk
  • ‪Voodoo Chicken & Daiquiris - ‬2 min walk

About this property

Sheraton New Orleans Hotel

4-star hotel near Canal Street
Sheraton New Orleans Hotel offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center, 60 meeting rooms, and limo/town car service. Event space at this hotel measures 105996 square feet (9847 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Sheraton New Orleans Hotel. For a fee, parking is available.

This 4-star New Orleans hotel is smoke free.

  • 1 building
  • 1110 guestrooms or units
  • 49 levels
  • 105996 sq ft of conference space
  • 9847 sq m of conference space
  • Built in 1982
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Sheraton New Orleans Hotel offers 1110 accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

In-room wired and wireless Internet access (WiFi speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

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DoubleTree by Hilton New Orleans
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  • Free WiFi
  • Restaurant
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4.3 out of 5, Excellent, 1,502 reviews
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The price is $137
May 4 - May 5
Total with taxes and fees
DoubleTree by Hilton New Orleans

Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: WiFi (USD 12.95 per night); wired internet (surcharge)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Valet parking on site (USD 62.15 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 24 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay movies

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 88 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 28.75 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 24 per person
  • Fee for in-room wireless internet: USD 12.95 per night (rates may vary)
  • Fee for in-room wired internet: USD 16.95 per day (rates may vary)
  • Valet parking fee: USD 62.15 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Orleans Sheraton
Hotel Sheraton New Orleans
New Orleans Hotel Sheraton
New Orleans Sheraton
New Orleans Sheraton Hotel
Sheraton Hotel New Orleans
Sheraton New Orleans
Sheraton New Orleans Hotel
Sheraton New Orleans Hotel New Orleans
Sheraton Orleans Hotel Orleans
Sheraton New Orleans Hotel Hotel
Sheraton New Orleans Hotel New Orleans
Sheraton New Orleans Hotel Hotel New Orleans

Frequently asked questions

How close is Sheraton New Orleans Hotel to the airport?

Sheraton New Orleans Hotel is 16.2 mi (28-min drive) away from the Louis Armstrong New Orleans Intl. Airport (MSY) airport, the closest popular airport to the property.

How much does it cost to stay at Sheraton New Orleans Hotel?

As of Apr 10, 2026, prices found for a 1-night stay for 2 adults at Sheraton New Orleans Hotel on Apr 19, 2026 start from $263, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sheraton New Orleans Hotel have an airport shuttle?

Airport shuttle services are not available at Sheraton New Orleans Hotel.

Does Sheraton New Orleans Hotel offer free breakfast?

Free breakfast isn’t provided at Sheraton New Orleans Hotel, but full breakfast is offered for a fee of USD 24 per person. It's available every day from 6:30 AM to 11:00 AM.

Is there a casino at Sheraton New Orleans Hotel?

No, there is no casino at this hotel, but Caesars New Orleans Casino (5-min walk) and Fair Grounds Race Course (5-min drive) are nearby.

What time is check-in at Sheraton New Orleans Hotel?

Check-in start time: 4 PM; Check-in end time: midnight.

Is there free parking at Sheraton New Orleans Hotel?

Free parking is not available at this hotel. Valet parking is available for USD 62.15 per night.

Does Sheraton New Orleans Hotel have a pool?

Sheraton New Orleans Hotel features an outdoor pool.

Does Sheraton New Orleans Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Sheraton New Orleans Hotel have a spa?

There are no spa services available at this hotel.

How close is Sheraton New Orleans Hotel to downtown New Orleans?

Sheraton New Orleans Hotel is 0.2 mi away from New Orleans.

Sheraton New Orleans Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 976 out of 1531 reviews
Rating 8 - Good. 311 out of 1531 reviews
Rating 6 - Okay. 120 out of 1531 reviews
Rating 4 - Poor. 75 out of 1531 reviews
Rating 2 - Terrible. 49 out of 1531 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael, AUGUSTA

Stayed 2 nights in Feb 2026

2/10 Terrible

Nhi

Liked: Staff & service
Disliked: Cleanliness
The restroom was dirty
Stayed 1 night in Dec 2025

10/10 Excellent

Kenneth

Stayed 1 night in Dec 2025

8/10 Good

Donna, Port Orange

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking charges were ridiculously expensive.
Stayed 3 nights in Dec 2025

10/10 Excellent

Micheline

Liked: Cleanliness, amenities, property conditions & facilities
Great location! Close to everything yet far away from the craziness!
Stayed 2 nights in Jan 2026

10/10 Excellent

Clifton

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great spot! Close to everything. We stay here every time we go to NOLA!
Stayed 4 nights in Dec 2025

4/10 Poor

Lynn

Stayed 1 night in Dec 2025

8/10 Good

Mayte

Liked: Cleanliness, staff & service, property conditions & facilities
The property rooms needs some renovations. Hotel is located closed to bourbon street and French quarter. I enjoyed the Starbucks shop in the lobby area. I had a wonderful stay in New Orleans….
Stayed 3 nights in Dec 2025

2/10 Terrible

Casey

Traveled with group
Liked: Cleanliness, property conditions & facilities
The check in process. We didn’t get our room until 3 hrs after the check in time. We questioned this multiple times and the only response we were given is that they are busy. There was no interest in guest services and compensating guests for the delay, no interest in following up what was happening to provide an eta on when rooms would be ready. Check in staff were quite rude and abrupt when questioned and seemed to what to muck around and laugh when dealing with you. Then at 5pm in the afternoon we have the housekeepers playing music and vacuuming as you are trying to settle and relax. I have never stayed somewhere where housekeeping is interfering with a guests peace, you rarely see them let alone hear them. This left a bad taste with us and with the reputation and size of this brand we were and would have expected a lot more
Stayed 3 nights in Jan 2026

6/10 Okay

Aishah

Stayed 1 night in Dec 2025

10/10 Excellent

Aswin Raj

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Dec 2025

8/10 Good

Charles

Stayed 1 night in Dec 2025

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not tasty fairly cold and expensive
Stayed 2 nights in Dec 2025

10/10 Excellent

Bryant

Stayed 3 nights in Dec 2025

6/10 Okay

Amanda

Traveled with group
SHERATON on CANAL ST. I stayed on the 42nd floor with Club access. The room itself was just okay—every time we walked in, there was a noticeable musty odor. The view was nice with floor‑to‑ceiling windows and shutters, but the room lighting wasn’t great. There were lamps, but no overhead light, so it always felt a bit dark. Check‑in was fine, though there was only one person handling both check‑ins and check‑outs, which made the process slow. After checking in, I realized they hadn’t applied the $130 tour credit promotion, and I ended up spending 45 minutes on the phone with Expedia to get it sorted out. The Club lounge was convenient but underwhelming. The hot food was cold, there were no cocktails, and the drink options were limited to juice, milk, and soda. The coffee machines were out of order for the entire week. Overall, the best part of the hotel was the location—close to everything.
Stayed 5 nights in Dec 2025

6/10 Okay

Billie

Traveled with family
Liked: Staff & service, amenities
Good area but rooms needed to be cleaned better. One of the rooms shower would not drain and the air unit was not working good. Valet my car had bird crap on it but they did wave my valet fee. My room was fine so might had just been the room. Overall was great area thou.
Stayed 2 nights in Dec 2025

6/10 Okay

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Only two elevators were working which created a logjam. The public restrooms weren’t clean.
Stayed 2 nights in Dec 2025

6/10 Okay

Morena

Liked: Staff & service
Stayed 2 nights in Dec 2025

6/10 Okay

Brent

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Super friendly staff that’s very helpful and polite. This hotel is OLD and outdated. The carpet in the rooms needed to be taken out 5 years ago, it’s nasty. The toilet paper is equivalent to camping toilet paper that you can’t even use to blow your nose. The comforters were stained and both had holes in the bottom of them. The towels are so thin and cheap they won’t dry by the next day. The worst, most aggravating part of our stay was the elevator situation. You could literally have to wait 20 to 25 minutes to get to your room or down to the lobby. They had to let guests use the service elevators it got so bad during our stay. The hotel is very convenient to everything to do. Once you park your car and pay $62.15 a night for parking you are good to walk everywhere. Corporate really needs to do a complete makeover of this Sheraton from top to bottom. Management was really nice and did a great job trying to make things run smooth for what they had. It’s just time for an upgrade.
Stayed 3 nights in Dec 2025

10/10 Excellent

Rosalyn Renee, Raleigh

Liked: Cleanliness, amenities, property conditions & facilities
Everything about my stay at the Sheraton was amazing to include the room. The view customer service convenience. I really enjoyed my stay there. Going forward I will continue the book with the Sheraton.
Stayed 3 nights in Dec 2025

4/10 Poor

Danielle

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Worst experience we have had at the Sheraton. We are very disappointed. The main reason is that the valet service was unavailable due to the high amount of guests staying. Many guests (at least a few hundred) were forced to park in one of three parking garages of varying distances from the hotel. We were required to pay out of pocket for this garage as well. Frankly, if you do not have enough valet spots for every guest, you SHOULD NOT fully book out your hotel. My travel companion has limited mobility and was told that there was nothing they could do because the entire valet garage was full. We were forced to spend more money on taxis to get to and from the hotel on top of the $50 more for the garage. Moreover, at 9am the morning of our checkout, the custodian knocked on our door and acted as if we should already be out of the room. Checkout isn’t until 11am! I hate to think what would have happened if we had been out; our belongings likely would have been in the lost and found. Also, the water pressure in the shower was very low. For as much as this hotel costs, there is no excuse for how they handled this.
Stayed 1 night in Dec 2025

8/10 Good

Russell

Stayed 4 nights in Dec 2025

10/10 Excellent

JAMES

Stayed 2 nights in Dec 2025

10/10 Excellent

Patricio, Casper

Stayed 2 nights in Dec 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities
Nice hotel, very ameanable.
Stayed 1 night in Dec 2025