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Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive

5.0 star property
5-star beachfront property near Sunset Beach Resort Au Natural Beach

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Photo gallery for Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive

Sundeck
8 bars/lounges, 2 poolside bars, swim-up bar
Poolside bar
8 bars/lounges, 2 poolside bars, swim-up bar
1 bedroom, free minibar, in-room safe, individually furnished

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar

Explore the area

View in a map
Lot 59A Freeport, Seawind Key Investments Ltd, Montego Bay, Saint James
  • Place, Freeport Peninsula
    ‪1 min walk‬
  • Place, Montego Bay Cruise Ship Terminal
    ‪20 min walk‬
  • Place, Sunset Beach Resort Au Natural Beach
    ‪3 min drive‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪12 min drive‬

Room options

View all photos for Junior Suite Ocean View King

1 bedroom, free minibar, in-room safe, individually furnished

Junior Suite Ocean View King

9.0 out of 10
Wonderful
(39 reviews)
  • 560 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Garden View King

Junior Suite Garden View King | 1 bedroom, free minibar, in-room safe, individually furnished

Junior Suite Garden View King

9.6 out of 10
Exceptional
(12 reviews)
  • 560 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front Swim-Out

1 bedroom, free minibar, in-room safe, individually furnished

Preferred Club Master Suite Ocean Front Swim-Out

  • 1161 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

1 bedroom, free minibar, in-room safe, individually furnished

Preferred Club Junior Suite Ocean View King

10.0 out of 10
Exceptional
(4 reviews)
  • 581 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Double

1 bedroom, free minibar, in-room safe, individually furnished

Preferred Club Junior Suite Ocean View Double

  • 580 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Ocean Front Double

1 bedroom, free minibar, in-room safe, individually furnished

Junior Suite Ocean Front Double

  • 560 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Ocean View Double

1 bedroom, free minibar, in-room safe, individually furnished

Junior Suite Ocean View Double

8.8 out of 10
Excellent
(3 reviews)
  • 560 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View Swim-Out King

1 bedroom, free minibar, in-room safe, individually furnished

Preferred Club Junior Suite Ocean View Swim-Out King

10.0 out of 10
Exceptional
(3 reviews)
  • 580 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Ocean Front King

1 bedroom, free minibar, in-room safe, individually furnished

Junior Suite Ocean Front King

8.6 out of 10
Excellent
(13 reviews)
  • 560 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite

1 bedroom, free minibar, in-room safe, individually furnished

Preferred Club Master Suite

10.0 out of 10
Exceptional
(1 review)
  • 1161 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Garden View Double

1 bedroom, free minibar, in-room safe, individually furnished

Junior Suite Garden View Double

9.4 out of 10
Exceptional
(3 reviews)
  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Presidential Suite

1 bedroom, free minibar, in-room safe, individually furnished

Preferred Club Presidential Suite

  • 1911 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior with Garden View

Bathroom | Separate tub and shower, jetted tub, designer toiletries, hair dryer

Suite Junior with Garden View

  • 559 sq ft
  • Sleeps 3

View all photos for Suite Junior with Ocean View

1 bedroom, free minibar, in-room safe, individually furnished

Suite Junior with Ocean View

  • Sleeps 2

View all photos for Suite Junior with Garden View

Bathroom | Separate tub and shower, jetted tub, designer toiletries, hair dryer

Suite Junior with Garden View

  • Sleeps 2

View all photos for Suite Junior with Ocean View

1 bedroom, free minibar, in-room safe, individually furnished

Suite Junior with Ocean View

  • Sleeps 3

View all photos for Suite Junior with Ocean View

1 bedroom, free minibar, in-room safe, individually furnished

Suite Junior with Ocean View

  • Sleeps 2

View all photos for Suite Junior with Ocean View

1 bedroom, free minibar, in-room safe, individually furnished

Suite Junior with Ocean View

  • Sleeps 3

View all photos for Suite Junior with Ocean View

1 bedroom, free minibar, in-room safe, individually furnished

Suite Junior with Ocean View

  • Sleeps 2

View all photos for Suite Junior with Ocean View

1 bedroom, free minibar, in-room safe, individually furnished

Suite Junior with Ocean View

  • Sleeps 3

About the neighborhood

Montego Bay

Beachside getaway.Your stay at this Montego Bay property places you within a 10-minute walk of Freeport Peninsula and Montego Bay Yacht Club. Also, Sunset Beach Resort Au Natural Beach is within half a mile (1 km) and Montego Bay Cruise Ship Terminal is within 2 miles (3 km).

What's nearby

  • Freeport Peninsula - 1 min walk - 0.0 miles
  • Montego Bay Cruise Ship Terminal - 20 min walk - 1.1 miles
  • Sunset Beach Resort Au Natural Beach - 3 min drive - 0.8 miles
  • Montego Bay Marine Park - 8 min drive - 3.2 miles
  • Doctor's Cave Beach - 9 min drive - 4.2 miles

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 23 min drive

Restaurants

  • ‪Pier 1 - ‬7 min drive
  • ‪Blue Mountain Restaurant - ‬2 min walk
  • ‪Piano Bar - ‬3 min walk
  • ‪Montego Bay Yacht Club - ‬12 min walk
  • ‪Coco Cafe - ‬1 min walk

About this property

Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive

5-star beachfront property near Sunset Beach Resort Au Natural Beach
Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a 24-hour fitness center, and a hot tub. Free self parking and valet parking are available.

This 5-star Montego Bay property is smoke free.

  • 1 building
  • 350 guestrooms or units
  • 5 levels
  • 9 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • Meeting rooms
  • 7804 sq ft of conference space
  • 725 sq m of conference space
  • Built in 2010
  • Full breakfast (free)
  • Casino
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Swim-up bar
Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive offers 350 accommodations with MP3 docking stations and DVD players. Rooms open to balconies. These individually furnished accommodations have separate sitting areas. A pillow menu is available. LCD televisions come with premium cable channels. Coffee/tea makers and free minibar items are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

This Montego Bay property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Secrets Spa by Pevonia has 9 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. There are hot springs/mineral springs on site.

Similar properties

Aerial view

Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

  • On private beach
  • Pool
  • Hot Tub
  • All inclusive
4.1 out of 5, Very Good, 1,025 reviews
$418 nightly
The price is $418
Sep 28 - Sep 29
Total with taxes and fees
Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:30 AM
  • 2 poolside bars
  • 8 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • 33 slot machines
  • Arcade/game room
  • Bicycle storage
  • Billiards/pool table
  • Boat tours
  • Casino (1,410 square feet of space)
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Gaming table
  • Hot tub
  • Kayaking
  • Outdoor tennis court
  • Parasailing
  • Personal motorized watercraft
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • TV in common areas
  • Water skiing
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • DVD player
  • LCD TV with premium cable channels
  • MP3 dock

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Secrets Wild Orchid Luxury
Secrets Wild Orchid Luxury All Inclusive
Secrets Wild Orchid Montego Bay Luxury
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Montego Bay Secrets Wild Orchid Montego Bay - Luxury Hotel
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Secrets Wild Orchid Montego Bay Luxury All Inclusive
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Secrets Wild Orchid Luxury All Inclusive Hotel
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Frequently asked questions

How close is Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive to the airport?

Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive is 4.9 mi (23-min drive) away from the Sir Donald Sangster Intl. Airport (MBJ) airport, the closest popular airport to the property.

How much does it cost to stay at Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive?

As of Sep 25, 2025, prices found for a 1-night stay for 2 adults at Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive on Sep 28, 2025 start from $450.73, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive.

How close is Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive offer free breakfast?

Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive offers free full breakfast every day from 7 AM to 10:30 AM.

Is there a casino at Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive?

During your stay you can enjoy the 1410 square-foot casino on site, featuring 33 slot machines and 1 gaming table.

What time is check-in at Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive?

This property offers free self parking and valet parking.

Does Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive have a pool?

Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive features 2 outdoor pools.

Does Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive have a restaurant?

Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive is home to World Cafe, which features international cuisine.

Does Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive have a spa?

Pamper yourself with a day at Secrets Spa by Pevonia, where you can enjoy reflexology, detox wraps, and aromatherapy.

How close is Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive to downtown Montego Bay?

Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive is 2 mi away from Montego Bay.

Reviews

Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive Reviews

8.2

Very Good

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 524 out of 1021 reviews
Rating 8 - Good. 236 out of 1021 reviews
Rating 6 - Okay. 126 out of 1021 reviews
Rating 4 - Poor. 67 out of 1021 reviews
Rating 2 - Terrible. 68 out of 1021 reviews

Reviews

6/10 Okay

Sarah

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Staff was amazing. Very friendly and welcoming. Room was filthy. Restaurants and look of location is average. The water is gorgeous but not much of beach area.
Stayed 3 nights in Aug 2025

6/10 Okay

Sarah

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Staff was amazing! Love how we were treated. Our rooms which we were with 20 other people, Had roaches. They dont clean the room well at all. Spills from previous guests were still there, food, toothpaste etc. and thats because we arrived 3 hours before check in (3pm)and our room wasnt ready until 4pm. We will return to Jamaica just not this resort.
Stayed 3 nights in Aug 2025

8/10 Good

Earl Leofilo

Stayed 4 nights in Aug 2025

8/10 Good

Earl Leofilo

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall we had a good time during our stay. The pros were the great selection of places to eat. Our room was cleaned daily and the grounds were beautiful. Unfortunately there were some cons which we experienced upon arrival. The person who checked us in was nice and told us to go to another staff member to talk about coupons. The staff the the coupon desk Brandon in particular was very rude and had an attitude especially after we asked if he was pitching a “ time share pitch” which we would not be interested in if he was. After our long flight and drive to the resort the last thing we were expecting was a having to deal with a rude worker just minutes after checking in. It made for a bad start to our vacation.
Stayed 4 nights in Aug 2025

10/10 Excellent

Belinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Preferred Suites were excellent!
Stayed 5 nights in Jun 2025

10/10 Excellent

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice property
Stayed 3 nights in Jun 2025

10/10 Excellent

Lenora

Stayed 3 nights in Jun 2025

4/10 Poor

Leslie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Midew pillows

Stayed 1 night in Jun 2025

6/10 Okay

Gildariany

Traveled with group
As soon as we walked in to check in we were bombarded to join a timeshare and wasted 30-45 minutes of our time there. Even after saying we’re not interested the person kept insisting and even said he’d do a wake up call at 730 am! I said no we’re on vacation and I don’t want anyone calling me waking me up. Next morning, phone still rang. I found this to be extremely rude and disrespectful because we said no. The hotel itself was ok. Food was ok, nothing to brag about. Drinks were not great except for the mimosas at breakfast. Some staff were friendly, others were not.
Stayed 3 nights in Jun 2025

8/10 Good

Katelyn Marie

Traveled with partner
We liked the view from our first floor room. Dinner services were on our side of the resort which made it really easy to go to breakfast and dinner. Lunch by the pool was also great!
Stayed 5 nights in Jun 2025

8/10 Good

Merritt Ramona

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great service, the entire staff was friendly. Everywhere you go you will be greeted with a smile. Great bartenders, food and location. Not enough beach chairs with umbrellas, it can get crowded on the weekend. But overall, definitely recommend.
Stayed 4 nights in Jun 2025

8/10 Good

Deanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it was all inclusive and sooo many things to do
Stayed 5 nights in Jun 2025

10/10 Excellent

Javier Francisco

Stayed 3 nights in Jun 2025

4/10 Poor

Rana

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are old. Delay in everything. Room service or anything else. The iron, Tv ans fan didnt work. We advised the front desk nothing been done. Expensive for nothing i wont recommended.
Stayed 3 nights in May 2025

8/10 Good

Melvina

Liked: Cleanliness, amenities, property conditions & facilities
I had a great time with my parents. Jerk man was amazing. Breakfast was good. Rooftop at breathless was amazing. Best meal hands down.
Stayed 4 nights in Jun 2025

10/10 Excellent

Phillip

Stayed 11 nights in Jun 2025

10/10 Excellent

Janell Elizabeth, Pittsburgh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved our stay at the property. The staff was exceedingly and abundantly helpful. The amenities were perfect. The only issue was the overwhelming scent of mildew as soon as our room door opened, so much so that our belongings smell like mildew after our departure. Everything will need washed/aired out but overlooking that - the stay was PERFECT.
Stayed 4 nights in Jun 2025

8/10 Good

Amana, Morgantown

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was nice. When we were there they had closed some of the restaurants leaving limited choices. You couldn’t eat at the hibachi restaurant unless you purchased a bottle of wine. I was very turned off by how much they pressured you into purchasing vacation packages with them and how much they were pushing for upgrades.
Stayed 5 nights in Jun 2025

8/10 Good

Megan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was super friendly !! Had a wonderful relaxing time and the food was wonderful ! It was hard to get housekeeping and we were expecting a birthday service for our room we had to ask about 3 times. But over we loved it !
Stayed 4 nights in Jun 2025

6/10 Okay

Jessica

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Location was understaffed, waiting very long to get drinks even when tipping generously. Some servers in restaurants seemed pissed off? Or annoyed by our presence. We were tricked into a sales pitch that was promised to be 90 minutes but lasted well over 2 hours, right in the middle of the day, and killed any chance of doing other activities that day. The pitch was super pushy and awkward and we said at the start we didn’t want to buy but they had 4 different people try to talk us into their tens of thousands of dollars, 15+ year vacation club. The food was okay and made sense for the price point.
Stayed 4 nights in Jun 2025

10/10 Excellent

Brett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was excellent!!
Stayed 4 nights in Jun 2025

10/10 Excellent

vianney

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best experience I’ve ever had.
Stayed 4 nights in Jun 2025

10/10 Excellent

Andre, LOS ANGELES

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing, Regina who is the Mgr, in the preferred area, continuously check in on us to make sure everything was to our liking. Customer service was phenomenal.
Stayed 3 nights in Jun 2025

8/10 Good

Jessica

Traveled with partner
Liked: Amenities, property conditions & facilities
Just returned from a 7-day stay. First off, skip the “Preferred” option..definitely not worth the extra cost. The food was great I give it 10/10 and the views were absolutely stunning (10/10). However, the staff could’ve been more welcoming, and the housekeeping and overall cleanliness were disappointing—I’d give that a 6/10. The hallways, in particular, weren’t very clean. On the bright side, the Jerk Hut was a standout, it was my favorite part of the trip. I would consider going back, but only if there are improvements in staff friendliness and housekeeping standards.
Stayed 5 nights in May 2025