Hotel Riu Ocho Rios - All Inclusive

3.5 star property
3.5-star beachfront property near Dunn's River Falls

Choose dates to view prices

Photo gallery for Hotel Riu Ocho Rios - All Inclusive

6 bars/lounges, 2 swim-up bars, 2 poolside bars
Creator video
4 restaurants, dinner served, Italian cuisine
Aerial view
BBQ/picnic area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Bar

Explore the area

View in a map
Mammee Bay, Ocho Rios, Saint Ann
  • Place, Dunn's River Falls
    ‪6 min drive‬
  • Place, Dolphin Cove
    ‪6 min drive‬
  • Place, Mystic Mountain
    ‪8 min drive‬
  • Airport, Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪33 min drive‬

Room options

Double Room, Partial Ocean View (L)

  • 301 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (U)

7.6 out of 10
Good
(174 reviews)
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

7.8 out of 10
Good
(74 reviews)
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (L)

8.0 out of 10
Very good
(1 review)
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Deluxe - E)

10.0 out of 10
Exceptional
(1 review)
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (U)

8.4 out of 10
Very good
(21 reviews)
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (U)

9.0 out of 10
Wonderful
(13 reviews)
  • 743 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Garden View (B2C-US)

  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (B2C-US)

  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Suite, Ocean View (B2C-US)

  • 743 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room, Ocean View (B2C-US)

  • 301 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Oceanfront (B2C-US)

  • 301 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Family Room, 2 Bedrooms (U)

8.2 out of 10
Very good
(30 reviews)
  • 646 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Family Room (U)

8.0 out of 10
Very good
(56 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Double Room, Oceanfront (L)

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Ocean View (E)

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Family Room (L)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

Family Room (E)

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

Family Room, 2 Bedrooms (L)

  • 646 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed

Junior Suite, Garden View (L)

  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (L)

  • 743 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family Room (B2C-US)

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

Family Room, 2 Bedrooms (B2C-US)

  • 301 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Standard Double Room (E)

10.0 out of 10
Exceptional
(1 review)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms (E)

  • 640 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

Double Room, 2 Bedrooms, Ocean View (U)

7.0 out of 10
Good
(2 reviews)
  • 301 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (U)

10.0 out of 10
Exceptional
(1 review)
  • 366 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (U)

7.0 out of 10
Good
(2 reviews)
  • 366 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds

Double Room, Ocean View (C)

8.0 out of 10
Very good
(4 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Garden View (C)

7.8 out of 10
Good
(7 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Garden View (C)

  • 301 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Junior Suite, Garden View (C)

8.0 out of 10
Very good
(2 reviews)
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (C)

  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (C)

10.0 out of 10
Exceptional
(1 review)
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms (C)

10.0 out of 10
Exceptional
(1 review)
  • 646 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Family Room (C)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Double Room, Connecting Rooms, Ocean View (C)

10.0 out of 10
Exceptional
(1 review)
  • 291 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Junior Suite, Connecting Rooms, Garden View (C)

  • 355 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds

Junior Suite, Connecting Rooms, Ocean View (C)

  • 355 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds

Suite, Ocean View (C)

  • 743 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Double Room, Garden View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Garden View (B2C-CA)

  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Family Room (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite, Oceanfront (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Garden View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family Room, 2 Bedrooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Junior Suite, Connecting Rooms, Garden View (B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds

Double Room, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds

Standard Double Room, Connecting Rooms, Partial Ocean View (L)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Double Room, Garden View (Kids Free | C)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room, Garden View (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Family Room -6 guests-

  • 645 sq ft
  • Sleeps 6

Quadruple Room

  • 376 sq ft
  • Sleeps 4

Double Room with Sea View

  • Sleeps 4

Double Room, Ocean View (U)

8.2 out of 10
Very good
(278 reviews)
  • 301 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Oceanfront (U)

8.6 out of 10
Excellent
(34 reviews)
  • 301 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Room Standard with side view

  • 301 sq ft
  • Sleeps 2

Room Standard with Ocean View

  • 301 sq ft
  • Sleeps 2

Suite Junior with Garden View

  • 365 sq ft
  • Sleeps 4

Suite Junior with Panoramic View

  • 365 sq ft
  • Sleeps 4

Suite with Sea View

  • 742 sq ft
  • Sleeps 2

About the neighborhood

Ocho Rios

On the beach.Within 3 miles (5 km) of this Ocho Rios property, you'll find Dunn's River Falls and Green Grotto Caves. Dunn's River Craft Park and Maima Seville Great House & Heritage Park are also within 3 miles (5 km).

What's nearby

  • Dunn's River Falls - 6 min drive - 2.7 miles
  • Dolphin Cove - 6 min drive - 2.9 miles
  • Mystic Mountain - 8 min drive - 3.5 miles
  • Ocho Rios Fort - 10 min drive - 4.4 miles
  • Turtle Beach - 13 min drive - 5.6 miles

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 91 min drive

Restaurants

  • ‪St. Ann International Restaurant - ‬10 min walk
  • ‪Mandalay Asian Restaurant - ‬3 min walk
  • ‪Riu Ocho Rios Sports Bar - ‬1 min walk
  • ‪Burger King - ‬7 min drive
  • ‪KFC - ‬4 min drive

About this property

Hotel Riu Ocho Rios - All Inclusive

3.5-star beachfront property near Dunn's River Falls
Some rates at Hotel Riu Ocho Rios - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. At Hotel Riu Ocho Rios - All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 4 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This Art Deco property also offers a complimentary water park, a children's club, and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Ocho Rios property.

  • 901 guestrooms or units
  • 6 levels
  • 4 buildings
  • 4 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 6 bars or lounges
  • Built in 2005
  • Buffet breakfast (free)
  • Deli
  • Kid's club
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Elevator
  • Smoking in designated areas
Hotel Riu Ocho Rios - All Inclusive offers 901 accommodations with free minibar items and safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Satellite television is provided.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Ocho Rios property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Family friendly

  • 5 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 4 restaurants
  • 6 bars/lounges
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 5 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Hot tub
  • Personal motorized watercraft
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • Tennis
  • Waterslide
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Ocho Rios - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive RIU Ocho Rios
Ocho Rios All Inclusive
Ocho Rios RIU
Ocho Rios RIU All Inclusive
RIU Ocho Rios
RIU Ocho Rios All Inclusive
Club Hotel Riu Ocho Rios
ClubHotel Riu Ocho Rios Jamaica
Rio Ocho Rios
Riu Hotel Ocho Rios
Riu Ocho Rios Jamaica
Riu Ochos Rios
Rui Ocho Rios
RIU Ocho Rios All Inclusive All-inclusive property
RIU Ocho s Inclusive inclusiv
RIU Ocho Rios All Inclusive
Hotel Riu Ocho Rios - All Inclusive Ocho Rios
Hotel Riu Ocho Rios - All Inclusive All-inclusive property

Frequently asked questions

How close is Hotel Riu Ocho Rios - All Inclusive to the airport?

Hotel Riu Ocho Rios - All Inclusive is 15.1 mi (32-min drive) away from the Ocho Rios (OCJ-Ian Fleming Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Riu Ocho Rios - All Inclusive?

As of Oct 31, 2025, prices found for a 1-night stay for 2 adults at Hotel Riu Ocho Rios - All Inclusive on Nov 18, 2025 start from $256.76, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Riu Ocho Rios - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hotel Riu Ocho Rios - All Inclusive.

How close is Hotel Riu Ocho Rios - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Hotel Riu Ocho Rios - All Inclusive offer free breakfast?

Hotel Riu Ocho Rios - All Inclusive offers free buffet breakfast every day from 7 AM to 11:30 AM.

Is there a casino at Hotel Riu Ocho Rios - All Inclusive?

No, there is no casino at this property.

What time is check-in at Hotel Riu Ocho Rios - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11 PM.

Is there free parking at Hotel Riu Ocho Rios - All Inclusive?

This property offers free self parking.

Does Hotel Riu Ocho Rios - All Inclusive have a pool?

Hotel Riu Ocho Rios - All Inclusive features 5 outdoor pools and a children's pool.

Does Hotel Riu Ocho Rios - All Inclusive have a restaurant?

Yes, there are 4 restaurants on site.

Does Hotel Riu Ocho Rios - All Inclusive have a spa?

This property has a spa, which features beach massages, mani/pedis, and facials.

How close is Hotel Riu Ocho Rios - All Inclusive to downtown Ocho Rios?

Hotel Riu Ocho Rios - All Inclusive is 4.5 mi away from Ocho Rios.

Hotel Riu Ocho Rios - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1437 out of 2827 reviews
Rating 8 - Good. 691 out of 2827 reviews
Rating 6 - Okay. 367 out of 2827 reviews
Rating 4 - Poor. 159 out of 2827 reviews
Rating 2 - Terrible. 173 out of 2827 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place for a vacation
Stayed 6 nights in Sep 2025

10/10 Excellent

Joezeth Rose

Liked: Cleanliness, property conditions & facilities
Yes
Stayed 3 nights in Oct 2025

10/10 Excellent

Sally

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were alot of food and beverags to cater to all palettes. The bed was great for me .
Stayed 3 nights in Jul 2025

2/10 Terrible

Timothy, Corona

Traveled with group
Disliked: Staff & service
Here's a draft review based on your experience: Title: Disappointing Stay at RIU Ocho Rios Rating: 1/5 My recent stay at the RIU in Ocho Rios was a significant letdown. The check-in process was painfully slow, taking around 2 hours due to the reception staff's lack of efficiency and apparent prioritization of chatting over attending to guests. Each check-in seemed to take 30-45 minutes, and the customer service desk was largely unmanned and ineffective. The room itself showed signs of wear, with cracks in the walls, insufficient outlets, and air conditioning that was set too low. The cleanliness was also questionable, with sand in the sheets. I had to request assistance multiple times, and even then, issues weren't resolved. The broken ice machine on my floor was never fixed, and the front desk's response was dismissive. The food was average but repetitive, although the buffet and restaurant staff were courteous. However, the reception staff's rudeness and dismissiveness overshadowed any positives. With many new staff members, it seemed like they were still getting the hang of things. Given my 25 years of traveling to Jamaica and staying at various resorts, this experience stands out as the most unpleasant. I wouldn't recommend this hotel and won't be returning.
One hour spent here no help.
Nine employees behind the counter one line open
Cracks in wall
Stayed 4 nights in Jul 2025

10/10 Excellent

Monique

Stayed 5 nights in Jul 2025

10/10 Excellent

augusta

Stayed 2 nights in Jul 2025

6/10 Okay

Jeffrey

Traveled with group, Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Staff was non existent and didn’t do anything if you had a problem. The check in process is the worst of any resort in the Caribbean. Be prepared to be in line for over 2 hours to check in. Each person takes 15 to 20 minutes for some reason. Blood on my sheets when I checked in. Nobody cared. Food was ok. Deserts are the crappy cheap fake cakes and pastry you get at Chinese buffets. Fish was raw in the middle one night (have pictures of all of this). No atm on the property. They instruct you to walk to another hotel to get cash out? When I did need change they can’t break a $100 bill. What kind of resort can’t break a 100? Half the resort is calm and peaceful with an infinity pool. The other side has crappy dj’s at the pool making your room shake. The whole resort has a carnival cruise line vibe (all party no relaxing). I understand that’s what some people want but if I pay to go to the Caribbean I want to relax and have a drink on the beach. If you lose the plastic bracket they give you during the stay.. it’s a $250 fee. Lots of issues with the stay! Not sure if I would return if it was free.
Stayed 3 nights in Jul 2025

10/10 Excellent

Rita

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 4 nights in Jul 2025

4/10 Poor

Pauline

Traveled with family
Stayed 5 nights in Jul 2025

8/10 Good

Camille

Stayed 2 nights in Jul 2025

10/10 Excellent

Tyler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, friendly staff, close to the beach, good food, good entertainment, good splash park
Stayed 4 nights in Jul 2025

10/10 Excellent

Patrice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Amazing.
Stayed 4 nights in Jul 2025

10/10 Excellent

Estela

Stayed 4 nights in Jul 2025

10/10 Excellent

Estela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our checking process was somewhat slow since we had to wait almost an hour to get into our room. We had issues with outlets not working. The outlet by the mini bar was lose and would work intermittently. On one side of the bed the USB port didn’t work and there was no outlet to charge the cellphones. The bed was super comfortable, the food was amazing with a superior variety of foods. Even picky eaters can find something to enjoy. The staff worked really hard and were always willing to accommodate us. I ‘d like to suggest that you serve kids portions at the Italian restaurant to avoid waste. Longer hours at the kids play area would have been great.
Stayed 4 nights in Jul 2025

10/10 Excellent

Annette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love that the hotel is clean and the staff members are personable and professional. I absolutely loved the nightly entertainment, the performers are gret at their job, best performers so far out of all the hotels ive visited.
Stayed 5 nights in Jul 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Jamar, waldorf

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were many great food options. Staff were friendly and helpful. Activities every night we were there which was very enjoyable for everyone including the children. I recommend this resort.
Stayed 4 nights in Jul 2025

2/10 Terrible

Novlette

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No one cared!

Our stay was tarnished. We were held in the lobby for 6 hrs after I already paid for my trip and I have a receipt. They said their system says babies, while my receipt and payment shows children and my boys are 9 and 10. I paid for 4. Now they made pay $800 dollars more and the put me in the same room that they said was for 2 adults and 2 babies. Someone made a mistake But no one wants to fix it. I was let down by hotels.com because they took my payments.
Stayed 5 nights in Jul 2025

2/10 Terrible

Timothy

Stayed 4 nights in Jul 2025

6/10 Okay

Hana, New York

Traveled with group
Liked: Amenities
Disliked: Property conditions & facilities
There were no security personnel or security cameras throughout the resort. Very unsafe for a female. We were approached by 2 random men who claimed to stay at the resort. We stayed together as a group because we felt super unsafe.
Stayed 5 nights in Jul 2025

8/10 Good

Millinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

8/10 Good

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Front Desk Employees were very nice, professional and knowledgeable. Ms. Sabrina was great whike hosting her pool game, she was very funny. She's a big asset to the resort. All the shows were nice accept the Michael Jackson impersonator. Restaurants weren't too accessible unless you make an appointment days ahead of time. The food was nothing to brag about. Most of the workers or employees walk around looking mad or upset.
Stayed 5 nights in Jul 2025

10/10 Excellent

Shaniece

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the atmosphere, very welcoming staff and loved the variety of food options. Would definitely stay here again
Stayed 3 nights in Jul 2025

10/10 Excellent

Violet Petlin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and welcoming
Stayed 4 nights in Jul 2025

10/10 Excellent

Kiara Kevahn

Stayed 4 nights in Jul 2025