Communication was great, and they left a nice welcome treat of cookies. The beds were comfortable. My main reason for booking was to be off the main road/in a quiet area. It was fairly quiet, the location it’s in is more industrial with a mix of trailer homes and RVs. The unit itself has quite a bit of wear and tear, it looks better in the photos. The bathroom was dirty, and when going to use the teapot, I discovered it had a layer of slime in it. We only had 2 people in our party, and there was not enough hot water for 2 showers. For the premium price that was charged, I would look elsewhere.