2/10 Terrible
Desirae
18 ago. 2025
No le gustó: Servicio y personal
The resort looks great- nice location, pools, and big rooms- but the management is a disaster.
We booked 4 nights through Expedia and got a call the next day saying we’d have to switch rooms halfway through. Annoying, but we adjusted. When we arrived at 5:15pm the front desk was already closed and security checked us in. He tried to charge me $400 instead of $49 and knew nothing about our room switch.
The next day, I stopped by the office to talk to an actual receptionist and the front desk confirmed we had to move the next day before noon but not an exact time. We packed early and sat around waiting for a call, but housekeeping showed up at 11:15 saying we should already be out. She didn’t know anything either and after multiple calls told us the room was “almost ready.” We ended up stuck outside in the heat with all our stuff, including groceries, until after 1 pm.
I asked for a manager, but no one ever came. All we got was late keys, excuses, and a cup of stale popcorn.
The resort itself is fine, but the staff and management have zero communication. If they tell you you’ll have to switch rooms, cancel your stay. It’s not worth the hassle.
Desirae
Se hospedó 4 noches en agosto de 2025
