4/10 Malo
Cliente verificado
6 abr. 2025
Le gustó: Limpieza
Horrific First Impression
Unfortunately our stay at this property got off to a terrible start. The description of the entry to this house on the website is keyless. It is not. There is a lock box where you enter a code to access the key to open the front door. This particular lock was unlike anything I have encountered. It was EXTREMELY hard to open, which was very frustrating because after a long drive one of us was frantic to use the restroom and made it in the nick of time. We then discovered the water had been turned off. To be clear THERE WAS NO WATER (and the toilets would not even flush once because the tanks had been drained). So we called the emergency number and a handyman was sent out. He proceeded to turn on the water. We then discovered THERE WAS NO HOT WATER!!! After a long drive we were looking forward to taking a nice hot shower. The handyman said he could not do anything about the hot water as he was not a licensed plumber, which he kept repeating to the point that I wondered if he got an extra 10 every time he said "licensed plumber". So we spent the first night at the house not knowing if we would have to find other accommodations, as we had no idea if the hot water could be easily fixed. Needless to say our stress levels were off the charts. Aren't vacations supposed to be exactly the opposite of that? The next day the management sent out a more qualified person who discovered that the circuit breaker to the hot water heater had been turned off. Not a good start to our vacation.
Cliente verificado
Se hospedó 5 noches en marzo de 2025