Best Western Plus Kelowna Hotel & Suites

2.5 star property
Eco-certified hotel near Kelowna General Hospital

Choose dates to view prices

Photo gallery for Best Western Plus Kelowna Hotel & Suites

Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen) | Private kitchenette | Coffee/tea maker
1 bedroom, premium bedding, desk, laptop workspace
Deep-tissue massages, 2 treatment rooms, massages
BBQ/picnic area
Indoor pool, open 8:00 AM to 11:00 PM, sun loungers

Reviews

8.4 out of 10
Very good

Popular amenities

Explore the area

Map
2402 Highway 97 N, Kelowna, BC, V1X4J1
  • Orchard Park Mall
    ‪10 min walk‬
  • Kelowna General Hospital
    ‪6 min drive‬
  • Waterfront Park
    ‪7 min drive‬
  • Kelowna, BC (YLW-Kelowna Intl.)
    ‪10 min drive‬

Room options

Standard Room, 2 Queen Beds, Balcony, Courtyard View

8.8 out of 10
Excellent
(16 reviews)
  • 427 sq ft
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Balcony, Tower

8.8 out of 10
Excellent
(42 reviews)
  • 427 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Queen Bed, Balcony, Courtyard Area (with Sofabed)

8.4 out of 10
Very good
(7 reviews)
  • 427 sq ft
  • Sleeps 4
  • 1 Queen Bed

Deluxe Room, 2 Queen Beds, Non Smoking, Refrigerator

8.0 out of 10
Very good
(8 reviews)
  • 427 sq ft
  • Sleeps 4
  • 2 Queen Beds

Executive Room, 1 King Bed, Balcony, Tower (with Sofabed)

8.2 out of 10
Very good
(14 reviews)
  • 427 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

  • 427 sq ft
  • Sleeps 5
  • 2 Queen Beds

Deluxe Room, 1 Queen Bed, Non Smoking, Balcony (View)

9.4 out of 10
Exceptional
(19 reviews)
  • 427 sq ft
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 2 Queen Beds, Non Smoking, Patio (Pet Friendly)

9.4 out of 10
Exceptional
(6 reviews)
  • 427 sq ft
  • Sleeps 4
  • 2 Queen Beds

Executive Room, 1 King Bed, Non Smoking, Balcony

8.0 out of 10
Very good
(1 review)
  • 427 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Kitchen, Courtyard View (Living Room;with Sofabed)

  • 427 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds, Non Smoking (Living Room)

10.0 out of 10
Exceptional
(1 review)
  • 427 sq ft
  • Sleeps 5
  • 2 Queen Beds

Standard Room, 1 King Bed, Balcony, Courtyard View (with Sofabed)

9.0 out of 10
Wonderful
(12 reviews)
  • 427 sq ft
  • Sleeps 4
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking, Balcony (No View)

9.0 out of 10
Wonderful
(17 reviews)
  • 427 sq ft
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 Queen Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Kelowna

Dilworth Mountain Estates stay.Within a 10-minute walk of this Dilworth Mountain Estates hotel, you'll find Orchard Park Shopping Centre and Mission Creek Regional Park. Also, Orchard Park Mall is within half a mile (1 km) and Cineplex Cinemas Orchard Plaza is within 2 miles (3 km).

What's nearby

  • Orchard Park Mall - 10 min walk - 0.6 miles
  • Kelowna Golf and Country Club - 3 min drive - 1.9 miles
  • Kelowna General Hospital - 6 min drive - 3.4 miles
  • Waterfront Park - 7 min drive - 3.7 miles
  • Prospera Place - 7 min drive - 3.7 miles

Getting around

  • Kelowna Intl. Airport (YLW) - 10 min drive

Restaurants

  • ‪Tim Hortons - ‬13 min walk
  • ‪Cactus Club Cafe Banks Road - ‬4 min walk
  • ‪Tokyo 1 Asian Buffet Bar - ‬12 min walk
  • ‪Tim Hortons - ‬3 min walk
  • ‪Montana's Cookhouse - ‬4 min walk

About this property

Best Western Plus Kelowna Hotel & Suites

Eco-certified hotel near Kelowna General Hospital
Best Western Plus Kelowna Hotel & Suites offers its guests a full-service spa, an indoor pool, and a hot tub. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and 10 meeting rooms. Event space at this hotel measures 5910 square feet (549 square meters) and includes a conference center. A fitness center, spa services, and a terrace are also featured at the eco-certified Best Western Plus Kelowna Hotel & Suites. Free self parking is available.

Smoking is allowed in designated areas at this Kelowna hotel.

  • 1 building
  • 176 guestrooms or units
  • 8 levels
  • 5910 sq ft of conference space
  • 549 sq m of conference space
  • Built in 1968
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
Best Western Plus Kelowna Hotel & Suites offers 176 accommodations with coffee/tea makers and designer toiletries. Rooms open to furnished balconies or patios. Beds feature premium bedding. 40-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

This Kelowna hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages and massages. The spa is open select days.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Similar properties

Property amenities

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Extended parking on site (CAD 5 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 40-inch LCD TV with premium cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 1 AM
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The following facilities or services will be unavailable from July 16 2025 to July 31 2025 (dates subject to change):
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day, plus a deposit of CAD 100 per stay
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: CAD 5 per day
  • Pet deposit: CAD 100 per stay
  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 8:00 AM to 11:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Hotel Kelowna
Best Western Kelowna
Best Western Kelowna PLUS
Best Western PLUS Kelowna
Best Western PLUS Kelowna Hotel
Kelowna Best Western
Kelowna Best Western PLUS
BEST WESTERN PLUS Kelowna Hotel & Suites Okanagan Valley
Best Western Plus Kelowna Hotel And Suites
Best Western Plus Kelowna Hotel Kelowna
Best Western Plus Kelowna Hotel Suites
Plus Kelowna & Suites Kelowna
Best Western Plus Kelowna Hotel & Suites Hotel
Best Western Plus Kelowna Hotel & Suites Kelowna
Best Western Plus Kelowna Hotel & Suites Hotel Kelowna

Frequently asked questions

How close is Best Western Plus Kelowna Hotel & Suites to the airport?

Best Western Plus Kelowna Hotel & Suites is 5.9 mi (10-min drive) away from the Kelowna Intl. Airport (YLW) airport, the closest popular airport to the property.

Does Best Western Plus Kelowna Hotel & Suites have an airport shuttle?

Airport shuttle services are not available at Best Western Plus Kelowna Hotel & Suites.

How close is Best Western Plus Kelowna Hotel & Suites to the beach?

This hotel is 11.6 mi (19-min drive) from Gellatly Dog Beach and 12.3 mi (29-min drive) from Willow Beach. Don't forget your sunscreen!

Does Best Western Plus Kelowna Hotel & Suites offer free breakfast?

Best Western Plus Kelowna Hotel & Suites offers free buffet breakfast every day from 6:30 AM to 9:30 AM.

Is there a casino at Best Western Plus Kelowna Hotel & Suites?

No, there is no casino at this hotel, but Lake City Casino (6-min drive) is nearby.

What time is check-in at Best Western Plus Kelowna Hotel & Suites?

Check-in start time: 4 PM; Check-in end time: 1 AM.

Is there free parking at Best Western Plus Kelowna Hotel & Suites?

This hotel offers free self parking. Extended parking is available for CAD 5 per day.

Does Best Western Plus Kelowna Hotel & Suites have a pool?

Best Western Plus Kelowna Hotel & Suites features an indoor pool. Guests can enjoy pool access from 8:00 AM to 11:00 PM.The pool will be unavailable from July 16 2025 to July 31 2025 (dates subject to change).

Does Best Western Plus Kelowna Hotel & Suites have a spa?

This hotel has a spa, which features massages.

How close is Best Western Plus Kelowna Hotel & Suites to downtown Kelowna?

Best Western Plus Kelowna Hotel & Suites is 3 mi away from Kelowna.

Best Western Plus Kelowna Hotel & Suites Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 493 out of 1012 reviews
Rating 8 - Good. 349 out of 1012 reviews
Rating 6 - Okay. 87 out of 1012 reviews
Rating 4 - Poor. 45 out of 1012 reviews
Rating 2 - Terrible. 38 out of 1012 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Leslie

Stayed 3 nights in Apr 2025

4/10 Poor

Shelley

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is generally nice and the breakfast is great. Unfortunately, we did not get the room we booked. I had booked a king room with a sofa pull-out, but instead got a king bed and a jacuzzi tub. Since there were 4 of us, this was not ideal. I showed them that they sent me a confirmation with these details, but still told me i should have added this as a special request. After some protest, they chose not to charge me for the cot they brought to the room (with huge sheets). Overall was not a fan of how they responded to the situation and wont stay there again. I dont rhink i should have to call a place to repeat what I booked and what they.confirmed they would provide to me.
Stayed 1 night in Apr 2025

10/10 Excellent

Larry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Alexandra, Richmond Hill

Stayed 1 night in Apr 2025

8/10 Good

Alan

Traveled with family
Liked: Cleanliness, amenities
Convenient to shopping and dining. Breakfast was great. However, the property is lack of maintenance.
Stayed 1 night in Apr 2025

4/10 Poor

Tracey

Disliked: Cleanliness, property conditions & facilities
This hotel has always been my go to for a safe, convenient and roomy place to stay. However, I have found it slowly going downhill. This stay found the hot tub with browny in nature, main lobby coffee maker not working, ice machine not working which was needed for medical reasons, window broken outside our door, side entrance very dirty, and banged up
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

KLITON

Stayed 1 night in Apr 2025

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

6/10 Okay

Renata

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Hot Tub Not Working

I opted for a break from my usual five-star hotel due to a lack of suites with a king bed. The Best Western's courtyard looked perfect for my son to play, and with a tub and pool—essentials for my family on business trips—it seemed like a good choice. Unfortunately, the hot tub and pool water were cold, and after reporting this, they said they would email the maintenance crew which I thought great. I then asked the next day if it had been fixed and the agent said yes, so we got my Son all ready to go just to find 2 out of order signs. Since I trusted the agents word, I went to check at the front desk if maybe these signs were left there by accident but sadly they weren't. The hot tub ended up being out of order for half my stay which was incredibly disappointing as it is the main reason I booked the property and would have booked elsewhere had I known. In review of other comments with the same concerns, it seems that the issues remain so while I don't write reviews due to lack of time, I thought I would give a heads-up to others in case they care about the hot tub and pool as much as I do. Prior to this issue, everything was great but with the lacking amenities, the cost isn't justified as market rate for properties without a hot tub and pool is much less per night.
Stayed 2 nights in Mar 2025

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Stayed 2 nights in Mar 2025

10/10 Excellent

Chantelle

Stayed 1 night in Mar 2025

2/10 Terrible

Graydon

Disliked: Staff & service
Stayed 3 nights in Mar 2025

8/10 Good

Katie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and pet friendly room are very spacious
Stayed 1 night in Mar 2025

6/10 Okay

Steve

Liked: Room comfort
Disliked: Cleanliness

Meh

It was ok the room wasent the cleanest but it was ok a bit pricey the breakfast was good tho
Stayed 1 night in Mar 2025

10/10 Excellent

SANDRA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go to place when we are visiting Kelowna. We book the King suite in the tower which has fantastic views! I also enjoy the large bath tub and the huge seating area. This hotel has the friendliest front desk staff who are available and eager to help and the pub attached to the hotel has fabulous food and great staff with a fun party vibe. Free breakfast is a great touch with loads of options. The indoor pool is massive and surrounded by large windows to bring the outside light in - lots of seating areas outside in the large court yard with beautiful trees and a large grassy area for a walk.
Stayed 1 night in Mar 2025

8/10 Good

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay.
Stayed 1 night in Mar 2025

4/10 Poor

Christopher

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Terrible experience all around.

Check in was a complete pain. The receptionist was not helpful and made excuses. Then when we got to the room the smoke alarm wouldnt stop making noise. We asked to have this fixed while we went for supper and it was not fixed by the time we got back. The receptionist made excuses for why this was not done. By this time is was quite late but we were not able to stay in this room like this so we insisted on packing up and moving rooms. Then when we checkout out the next day they charge us an extra $50. This place is terrible. Wont be staying here again!!
Stayed 1 night in Mar 2025

10/10 Excellent

Michael, North York

Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Lindsay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked how close it was to amenities.
Stayed 3 nights in Mar 2025

8/10 Good

Winfield

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 3 nights in Mar 2025

6/10 Okay

Amanda

Stayed 2 nights in Feb 2025

6/10 Okay

Jim

Business traveler
I dont have much to add. Although when i think about it, today March 7 was my final day. Checking out. Having breakfast early and doing paperwork for my office, i was approached by a server who said "youve been here long enough, close to an hour. We have people outside waiting for a table. We need you to leave". Then approached the table beside me which had 4 Seniors and were also asked to leave. I've never had this happen. I found it very unprofessional. As much as ive stayed at Best Western Plus over the years, it will be my last.
Stayed 5 nights in Mar 2025

10/10 Excellent

Randy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that the Tesla super chargers were in parking lot. The rooms were big and clean. It’s a big property.
Stayed 2 nights in Feb 2025