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Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG

2.5 star property
Enjoy free breakfast at this Jacksonville hotel

Choose dates to view prices

Photo gallery for Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG

Exterior
Free daily buffet breakfast
Exterior
In-room safe, desk, iron/ironing board, free cribs/infant beds
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
1923 S Jackson St, Jacksonville, TX, 75766
  • Place, Lake Jacksonville
    ‪8 min walk‬
  • Place, Nichols Green Park
    ‪10 min walk‬
  • Place, Bolton Park
    ‪3 min drive‬
  • Airport, Tyler, TX (TYR-Pounds Regional)
    ‪39 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

9.6 out of 10
Exceptional
(4 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Hair dryer, towels

Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom

8.6 out of 10
Excellent
(4 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room

9.0 out of 10
Wonderful
(2 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(18 reviews)
  • 330 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

7.8 out of 10
Good
(14 reviews)
  • 330 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Hair dryer, towels

Suite, 2 Queen Beds

8.6 out of 10
Excellent
(7 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed

8.0 out of 10
Very good
(11 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Jacksonville

In Jacksonville .You'll be within half a mile (1 km) of Nichols Green Park and 2 miles (3 km) of Lake Jacksonville with a stay here. Bolton Park and UT Health Jacksonville are also within 3 miles (5 km).

What's nearby

  • Lake Jacksonville - 8 min walk - 0.5 miles
  • Nichols Green Park - 10 min walk - 0.6 miles
  • Bolton Park - 3 min drive - 2.1 miles
  • Broadway Square Mall - 30 min drive - 30.9 miles
  • University of Texas at Tyler - 34 min drive - 36.2 miles

Getting around

  • Tyler, TX (TYR-Pounds Regional) - 44 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Whataburger - ‬3 min drive
  • ‪Taco Bell - ‬3 min drive
  • ‪Beverly's Country Cafe - ‬11 min walk
  • ‪Panda Express - ‬3 min drive

About this property

Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG

Enjoy free breakfast at this Jacksonville hotel
Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG offers its guests an indoor pool and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily. The business-friendly Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG also features a vending machine, laundry facilities, and dry cleaning/laundry services. Free self parking is available.

This Jacksonville hotel is smoke free.

  • 1 building
  • 65 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Television in lobby
  • No smoking on site
  • 1 conference room
Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG offers 65 air-conditioned accommodations with safes and complimentary newspapers. 32-inch flat-screen televisions come with premium satellite channels. Refrigerators, microwaves, and coffee/tea makers are provided.

This Jacksonville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable/satellite channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. 
    Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel JACKSONVILLE
Holiday Inn Express JACKSONVILLE
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Holiday Inn Express Hotel And Suites Jacksonville South
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Holiday Inn Express Jacksonville
Holiday Inn Express Hotel Suites JACKSONVILLE
Holiday Inn Express Hotel Suites JACKSONVILLE

Frequently asked questions

How close is Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG to the airport?

Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG is 38.3 mi (44-min drive) away from the Tyler, TX (TYR-Pounds Regional) airport, the closest popular airport to the property.

Does Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG have an airport shuttle?

Airport shuttle services are not available at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG.

Does Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG offer free breakfast?

Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG offers free buffet breakfast every day from 6:30 AM to 9:30 AM.

Is there a casino at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG?

No, there is no casino at this hotel.

What time is check-in at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG?

Check-in start time: 3 PM; Check-in end time: anytime.

Is there free parking at Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG?

This hotel offers free self parking.

Does Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG have a pool?

Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG features an indoor pool. Guests can enjoy pool access from 9:00 AM to 10:00 PM.

Does Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG have a spa?

There are no spa services available at this hotel.

How close is Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG to downtown Jacksonville?

Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG is 2 mi away from Jacksonville.

Holiday Inn Express Hotel & Suites JACKSONVILLE by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 415 out of 679 reviews
Rating 8 - Good. 162 out of 679 reviews
Rating 6 - Okay. 50 out of 679 reviews
Rating 4 - Poor. 27 out of 679 reviews
Rating 2 - Terrible. 25 out of 679 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Tracy

Stayed 1 night in Sep 2025

10/10 Excellent

Dennis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Jordan

Stayed 1 night in Sep 2025

10/10 Excellent

Lukas

Stayed 1 night in Sep 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly and the room was very clean and presentable. I would stay there again.
Stayed 2 nights in Sep 2025

10/10 Excellent

jerilynne

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was so nice
Stayed 1 night in Sep 2025

8/10 Good

KELIA

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast wasn't amazing
Stayed 1 night in Aug 2025

10/10 Excellent

LeeAnn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our stay
Stayed 2 nights in Aug 2025

10/10 Excellent

brian

Stayed 1 night in May 2025

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

4/10 Poor

Clayton

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Aug 2025

10/10 Excellent

Daniel

Stayed 1 night in Aug 2025

2/10 Terrible

Joshua

Liked: Cleanliness
Stayed 1 night in Jul 2025

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, amenities
Very pleasant stay.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Randall

Stayed 3 nights in Jul 2025

8/10 Good

Kassi

Business traveler
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

HI express

Typical food
Stayed 1 night in Jul 2025

8/10 Good

Siana

Stayed 1 night in Jul 2025

10/10 Excellent

Patsy

Stayed 1 night in Jul 2025

8/10 Good

Scalandra

Liked: Cleanliness, staff & service, room comfort

Stick in the elevator

I got stuck in the elevator i was terrified
Stayed 1 night in Jul 2025

10/10 Excellent

Gloria

Liked: Staff & service
Stayed 1 night in Jun 2025

8/10 Good

Anne

Traveled with family
Liked: Amenities
They didn’t have the room I booked. They did find one the next day. Breakfast person in charge was lazy on July 2nd. I asked for eggs and she said not until they are all gone. There were only broken crumbs left. She had an attitude. Dr Saint
Stayed 4 nights in Jul 2025

8/10 Good

Sheree

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great breakfast and nice room

We came here to visit family and this hotel was really nice. The AC was cool and everything was quiet and they are remodeling everything so this is good. I have only one complaint and everybody thinks differently about these things but to me the bed was a little bit firm for me. I'd still stay there again, though.
Stayed 1 night in Jul 2025