2/10 Terrible
Lynne
Traveled with family
Dec 30, 2025
To be fair the resort is beautiful, rooms clean and comfortable and the pools are nice. Except for Kira, service our family received was terrible. The first evening we arrived late so everything was closed already. Our mini bar in the rooms were unstocked so we went to their grab'n go cooler gabbed a drink & the top was moldy. Food choices are room service for an additional $25 fee, a crowded buffet where the staff are not trained or even friendly, with food that is lukewarm at best or the pool bar that was serving off their limited menu the first couple days until they switched to burgers hot dogs & dry chicken in a buffet setting near the pool, again not warm at all. Bar service by the pools was unbelievably bad. They weren't stocked with essentials and didn't seem to care. Occasionally someone took an order by the pool but almost never delivered it. Went to the concierge desk asking for help or reservations for their main dining room, which was very good, but we could only get reservations 2 times the entire week. 3 young ladies sat at the concierge desk, blankly stared and just said nothing available. When we were able to get in the main dining room it was almost empty. Requests for restocking our mini bar went unanswered repeatedly by the concierge, housekeeping & restaurant staff. Booked an excursion and felt really unsafe in the area. Wish we would have left the resort early to find a place where the staff actually cared-would NEVER recommend staying here to anyone.



Lynne
Stayed 7 nights in Dec 2025
























