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Kempinski Hotel Hangzhou

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1 bedroom, premium bedding, minibar, in-room safe
Lobby
Indoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, sun loungers
Miscellaneous
1 bedroom, premium bedding, minibar, in-room safe
Luxury
5.0 star property
9.6

Exceptional

Luxury retreat in Hangzhou

Scenic canal views complement the central location near shopping and dining. Inside, enjoy three dining venues and an indoor pool. The exceptional concierge team arranges everything from train tickets to personalized city recommendations with impressive attention to detail.

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
No. 66, Lishui Road, Gongshu District, Hangzhou, Zhejiang, 310015
  • Place, Westlake Culture Plaza
    ‪5 min drive‬
  • Place, Zhejiang University Yuquan Campus
    ‪6 min drive‬
  • Place, Hangzhou China Silk Town
    ‪6 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪45 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (Executive King Room)

Deluxe Room, 1 King Bed (Executive King Room) | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed (Executive King Room)

  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, River View (Executive Twin Room)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Twin Beds, River View (Executive Twin Room)

  • River view
  • 495 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, City View (Junior Suite)

Suite, 1 King Bed, City View (Junior Suite) | 1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 King Bed, City View (Junior Suite)

  • City view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, River View (Grand Canal View King Room)

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 1 King Bed, River View (Grand Canal View King Room)

10.0 out of 10
Exceptional
(1 review)
  • River view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View (Deluxe King Room)

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed, City View (Deluxe King Room)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, City View (Deluxe Twin Room)

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 2 Twin Beds, City View (Deluxe Twin Room)

  • City view
  • 495 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed (Executive Suite)

Executive Suite, 1 King Bed (Executive Suite) | 1 bedroom, premium bedding, minibar, in-room safe

Executive Suite, 1 King Bed (Executive Suite)

  • 957 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed (Superior Suite)

1 bedroom, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed (Superior Suite)

  • 861 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed (Deluxe Suite)

1 bedroom, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed (Deluxe Suite)

  • 656 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Hangzhou

Gongshu stay.Your stay at this Gongshu hotel places you within 6 miles (10 km) of Hangzhou Tower Shopping Mall and Wulin Square. Broken Bridge and West Lake are also within 6 miles (10 km).

What's nearby

  • Westlake Culture Plaza - 5 min drive - 3.4 miles
  • Zhejiang University Yuquan Campus - 6 min drive - 3.0 miles
  • Hangzhou China Silk Town - 6 min drive - 3.8 miles
  • Hangzhou Botanical Garden - 7 min drive - 4.0 miles
  • Xixi National Wetland Park - 8 min drive - 4.5 miles

Getting around

  • Xiangji Temple Station - 6 min walk
  • Yuhang Railway Station - 18 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 45 min drive

Restaurants

  • ‪江南驛 - ‬9 min walk
  • ‪Green Tea Restaurant 绿茶餐厅 - ‬3 min walk
  • ‪天伦里 - ‬8 min walk
  • ‪蓝蛙 - ‬6 min walk
  • ‪杭一末 - ‬6 min walk

About this property

Kempinski Hotel Hangzhou

5-star luxury hotel near Hangzhou Tower Shopping Mall, connected to a shopping center
Kempinski Hotel Hangzhou offers its guests a full-service spa, an indoor pool, and a health club. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 21528 square feet (2000 square meters) and includes conference space. A sauna, a rooftop terrace, and spa services are also featured at the luxury Kempinski Hotel Hangzhou. Self parking is free.

This 5-star Hangzhou hotel is smoke free.

  • 326 guestrooms or units
  • 3 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 21528 sq ft of conference space
  • 2000 sq m of conference space
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Elevator
  • No smoking on site
  • Coffee shop
Kempinski Hotel Hangzhou offers 326 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Hangzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Kempinski The Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, facials, and body wraps. The spa is open daily.

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  • Pool
  • Spa
  • Parking included
  • Free WiFi
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May 4 - May 5
Total with taxes and fees
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Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; CNY 186.56 for adults and CNY 93.28 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 50-inch flat-screen TV

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 186.56 for adults and CNY 93.28 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Kempinski Hangzhou
Hotel Kempinski Hotel Hangzhou Hangzhou
Hangzhou Kempinski Hotel Hangzhou Hotel
Hotel Kempinski Hotel Hangzhou
Kempinski Hotel Hangzhou Hangzhou
Kempinski Hotel
Kempinski
Kempinski Hotel Hangzhou Hotel
Kempinski Hotel Hangzhou Hangzhou
Kempinski Hotel Hangzhou Hotel Hangzhou

Frequently asked questions

How close is Kempinski Hotel Hangzhou to the airport?

Kempinski Hotel Hangzhou is 27.4 mi (45-min drive) away from the Hangzhou (HGH-Xiaoshan Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Kempinski Hotel Hangzhou?

As of May 2, 2026, prices found for a 1-night stay for 2 adults at Kempinski Hotel Hangzhou on May 5, 2026 start from $145, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Kempinski Hotel Hangzhou have an airport shuttle?

Airport shuttle services are not available at Kempinski Hotel Hangzhou.

Does Kempinski Hotel Hangzhou offer free breakfast?

Free breakfast isn’t provided at Kempinski Hotel Hangzhou, but buffet breakfast is offered for a fee of CNY 186.56 for adults and CNY 93.28 for children. It's available on weekdays from 7:00 AM to 10:00 AM and weekends from 7:00 AM to 10:30 AM.

Is there a casino at Kempinski Hotel Hangzhou?

No, there is no casino at this hotel.

What time is check-in at Kempinski Hotel Hangzhou?

Check-in start time: 2:00 PM; Check-in end time: anytime.

Is there free parking at Kempinski Hotel Hangzhou?

This hotel offers free self parking.

Does Kempinski Hotel Hangzhou have a pool?

Kempinski Hotel Hangzhou features an indoor pool. Guests can enjoy pool access from 6:00 AM to 10:00 PM.

Does Kempinski Hotel Hangzhou have a restaurant?

There are 3 onsite restaurants, offering options like Chinese cuisine, garden views, and al fresco dining.

Does Kempinski Hotel Hangzhou have a spa?

Pamper yourself with a day at Kempinski The Spa, where you can enjoy body treatments, massages, and body scrubs.

How close is Kempinski Hotel Hangzhou to downtown Hangzhou?

Kempinski Hotel Hangzhou is 2.3 mi away from Hangzhou.

Kempinski Hotel Hangzhou Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 31 out of 41 reviews
Rating 8 - Good. 8 out of 41 reviews
Rating 6 - Okay. 2 out of 41 reviews
Rating 4 - Poor. 0 out of 41 reviews
Rating 2 - Terrible. 0 out of 41 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

ROBERT

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in all areas. I will definately stay again when in Hangzhou
Stayed 5 nights in Nov 2025

10/10 Excellent

Abbey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing healthy selection of breakfast and there's a tea bar with a wide variety of local teas. Room had a beautiful canal view, spacious and modern amenities. The gym was very well equipped and that is a plus point.
Stayed 2 nights in Dec 2025

10/10 Excellent

Man Ching

Stayed 2 nights in Sep 2025

10/10 Excellent

Hui Tong

Stayed 1 night in Sep 2025

10/10 Excellent

Ching Yieng

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Great location too. Will revisit if I travel to Hangzhou
Stayed 5 nights in Dec 2024

10/10 Excellent

LIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy business style hotel
Stayed 5 nights in Sep 2024

10/10 Excellent

Enkhzul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel everything in top notch condition brand new highly recommend. Bellboy Yann was very helpful and friendly
Stayed 1 night in Nov 2024

8/10 Good

LEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hangzhou Kempinski Hotel Concierge Yann

3 days stayed in this hotel. Concierge Mr Yann who helps me booked train ticket since I am a foreigner. Yann is very helpful. He helps me buy train ticket, reminding me to be on time before train departure and ensure I arrive safely and without any issue. He really care about his hotel guest. I really impress with his attitude and service. Will recommend this hotel
Stayed 2 nights in Nov 2024

8/10 Good

Shane

Liked: Cleanliness, property conditions & facilities
Nice hotel near grand canal
Stayed 1 night in Oct 2024

10/10 Excellent

TING HUAN

Stayed 1 night in Apr 2024

10/10 Excellent

HUAZHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location as it is next to the shopping center. The canal can be seen from the room. The big windows make the room bright and pleasant.
Stayed 3 nights in Oct 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Food, gym, pool are highlights here

Hotel feels new and clean. Gym, pool, and food definite highlights. Buffet, German, Chinese restaurants all worth it. Rooms are ok. Executive Suite is large but lacks detail and warmth. Regular king room has a strange layout with the bathroom sink and mirror in the entranceway. All in all a decent and relaxing stay at this property.
Stayed 5 nights in Jul 2021

10/10 Excellent

ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel.

Wonderful hotel. Friendly staff, great facilities like a great German cafe and restaurant, pretty nice afternoon tea (setting and service is great, but food quality could be slightly better), and great pool and huge jacuzzi (but a swimming hat is non negotiable). Location isn't great for west lake but if you know how to order taxis and avoid rush hour it's fine to get around. Some nice restaurants in the next door shopping mall like a Vietnamese and there's a blue frog too. The breakfast buffet was wide ranging and pretty good, but the quality of most things wasnt up to true 5 star level. I personally found the bed too hard, but after mentioning this they put a second mattress topper on it and I was fine after that. A final negative is there is a bit of a dodgy smell from the toilet. But the electronic bidet somewhat makes up for that! Overall I'd recommend this place though and would return.
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Richard Tan SC

Stayed 1 night in Dec 2019

10/10 Excellent

Suk Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new hotel with very tasteful decoration. Staff are friendly but some definitely require more training. As the hotel is new and probably so as the staff, given them more time, they should be great. Room is comfortable with camel view; however, the design of it is probably only for couple as the bath tub is right in the center of the room with no partition. The shopping mall is right next to hotel, so if you don’t want hotel food, there are plenty of choices. The room service food; however, is below standard. Definitely need great imporovement in this area.
Bedroom
Lobby
Lobby
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

HOI YING

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

shuk ching

Business traveler
Liked: Cleanliness, staff & service, amenities
服務良好，細心
Stayed 1 night in Jan 2026

10/10 Excellent

Dani

Stayed 3 nights in Oct 2025

10/10 Excellent

shuk ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間舒適，有氣派！服務亦不錯，唯獨是沒有機械人送餐服務及電視不是智能，略為差一點
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Dahye

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Carlos

Stayed 1 night in Jun 2024

8/10 Good

Samuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024