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Jazz Service Suites by Sanguine

2.0 star property
Apartment near Gurney Plaza in George Town

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Photo gallery for Jazz Service Suites by Sanguine

Interior
Living room
Outdoor pool
In-room dining
Lobby sitting area

Reviews

4.0 out of 10

Popular amenities

  • Kitchen
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
Jazz Service Suites, Jalan Seri Tanjung Pinang, George Town, Penang, 10470
  • Straits Quay Mall
    ‪3 min walk‬
  • Gurney Drive
  • Gurney Plaza
    ‪3 min drive‬
  • Penang (PEN-Penang Intl.)
    ‪24 min drive‬

Room options

View all photos for Seaview 2 Bedroom Apartment A

2 bedrooms, free WiFi

Seaview 2 Bedroom Apartment A

  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed and 4 Twin Beds

View all photos for Seaview 2 Bedroom Apartment B

2 bedrooms, free WiFi

Seaview 2 Bedroom Apartment B

  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed and 4 Twin Beds

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About the neighborhood

George Town

Tanjung Pinang stay.Within a 15-minute walk of this Tanjung Pinang apartment, you'll find Straits Quay Mall and Penang Avatar Secret Garden. Tanjung Bungah Market and Gurney Drive are also within 2 miles (3 km).
View more Apartments in George TownOpens in a new window

What's nearby

  • Straits Quay Mall - 3 min walk - 0.2 miles
  • Penang Avatar Secret Garden - 14 min walk - 0.8 miles
  • Gurney Plaza - 3 min drive - 1.9 miles
  • KOMTAR - 8 min drive - 4.3 miles
  • Penang Hill - 17 min drive - 6.9 miles

Getting around

  • Tasek Gelugor Station - 41 min drive
  • Penang Intl. Airport (PEN) - 39 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Jazz Feast - ‬3 min walk
  • ‪Cendol Pulut Sedap - ‬5 min walk
  • ‪Burger King - ‬4 min walk
  • ‪Restoran Kapitan - ‬1 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Jazz Service Suites by Sanguine

Apartment near Gurney Plaza in George Town
Jazz Service Suites by Sanguine offers its guests an elevator. The front desk is open around the clock. Free self parking is available.

This George Town apartment is smoke free.

  • 2 guestrooms or units
  • Elevator
  • No smoking on site
Jazz Service Suites by Sanguine offers 2 accommodations with air conditioning. Accommodations all include kitchens.

Bathrooms include showers. This George Town apartment provides complimentary wireless Internet access.

Languages

Chinese (Mandarin), English, Malay

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Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Free self parking on site

Bedrooms

  • 2 bedrooms

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • Elevator
  • Smoking not allowed

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 2 units

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
Guests must contact the property for check-in information
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts cash.

Property is also known as

Jazz Service Suites by Sanguine Apartment
Jazz Service Suites by Sanguine George Town
Jazz Service Suites by Sanguine Apartment George Town

Frequently asked questions

How close is Jazz Service Suites by Sanguine to the airport?

Jazz Service Suites by Sanguine is 14.2 mi (39-min drive) away from the Penang Intl. Airport (PEN) airport, the closest popular airport to the property.

Does Jazz Service Suites by Sanguine have an airport shuttle?

Airport shuttle services are not available at Jazz Service Suites by Sanguine.

How close is Jazz Service Suites by Sanguine to the beach?

This apartment is 3.4 mi (10-min drive) from Batu Ferringhi Beach and 3.5 mi (12-min drive) from Tanjung Bungah Beach. Don't forget your sunscreen!

Does Jazz Service Suites by Sanguine offer free breakfast?

Jazz Service Suites by Sanguine does not offer free breakfast.

Is there a casino at Jazz Service Suites by Sanguine?

No, there is no casino at this apartment.

What time is check-in at Jazz Service Suites by Sanguine?

Check-in begins at 3:00 PM.

Is there free parking at Jazz Service Suites by Sanguine?

This apartment offers free self parking.

Does Jazz Service Suites by Sanguine have a pool?

Jazz Service Suites by Sanguine does not have a pool.

Does Jazz Service Suites by Sanguine have a spa?

There are no spa services available at this apartment.

How close is Jazz Service Suites by Sanguine to downtown George Town?

Jazz Service Suites by Sanguine is 3.4 mi away from George Town.

Jazz Service Suites by Sanguine Reviews

Reviews

4.0
Rating 10 - Excellent. 1 out of 12 reviews
Rating 8 - Good. 1 out of 12 reviews
Rating 6 - Okay. 2 out of 12 reviews
Rating 4 - Poor. 0 out of 12 reviews
Rating 2 - Terrible. 8 out of 12 reviews

4.4/10

Cleanliness

2.0/10

Staff & service

5.0/10

Amenities

4.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

SEK KIANG

Traveled with family
Liked: Cleanliness
No toilet roll and no utensils,
Stayed 4 nights in May 2025

2/10 Terrible

Dennis

Traveled with family
Disliked: Cleanliness

A terrible property in Penang

We were sent to a 1 bedroom apartment instead of 2 as originally booked for first 3 nights as the excuse was that it needed repairs. However, we met the family checking out when we were checking in on the checkin day.. Although the cleaner did a good job tiding the apartment, there was mound and ceiling leak strains . The air conditioner in the 2nd room did not work and the drainage was very slow. There were only 4 dining chairs and 4 sets of cutlery and crockery in the apartment and the apartment was advertised for 6 people. It was almost impossible to contact the owner/agent who does not return calls. . On the last day, we wanted a late CHC,out but was asked to pay RM50. I refused. I am attaching the WhatsApp. Hotel.com should not accept renters like these with multitudes of bad reviews
Mould and leak ceiling
WhatsApp conversation
WhatsApp conversation
Moule on ceiling
Stayed 12 nights in Jan 2025

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, room comfort
Terrible operator and unit to stay
Stayed 1 night in Jan 2025

2/10 Terrible

Chris

Traveled with family and small children, Traveled with family
Disastrous First-Time Expedia Experience - Booking Cancelled Last Minute. I recently booked this property for 6 guests through Expedia just 3-4 days in advance. Upon arrival, the property owner abruptly cancelled my reservation, stating they did not have a unit that could accommodate our group. The owner was incredibly rude and unhelpful, offering no alternative solutions or apologies for the inconvenience. They simply instructed us to find other accommodations ourselves and promised a full refund, but no refund has been processed yet. Despite escalating the issue to Expedia and awaiting a response from their higher management, the situation remains unresolved. This experience has left me extremely disappointed and frustrated. I hope Expedia able to compensate for the negligence of their property partners that have caused significant disruption to my travel plan.
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, room comfort
The apartment is a good size and has a partial sea view. That’s the good part! The checkin was difficult as we didn’t receive checkin instructions and when we contacted the host he couldn’t find our booking! We were fortunate to have acquired a local SIM card otherwise we would not have been able to communicate. The lobby has no WiFi. The property description said toilet paper and shampoo and hand soap were provided but they weren’t. The cooktop doesn’t work. There was no dish detergent to do the washing up. There was a washing machine but no laundry detergent. The main bathroom had a large occurrence of black mold on the ceiling creating a terrible odor which made it unbearable to use the adjoining bedroom and that bathroom. The other bathroom also had mold but not as bad. When we raised these issues with the host he did nothing and only promised to deliver the toilet paper and soap etc after numerous messages. Despite his assurances he did not deliver the items until 9pm on the evening before our checkout by which time we had gone to bed!! And this was only after we had complained to our booking platform and he had to obviously answer to them. I have never encountered a more unreliable and unresponsive host and would not recommend this property at any price.
Stayed 2 nights in Jun 2024

6/10 Okay

MF

Stayed 1 night in Apr 2024

2/10 Terrible

CHEEYONG

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
[1 - Deception] With my online rental conditions are seriously inconsistent with the use of said Upgrade 3 rooms in the accommodation unit, has not told us is a different neighborhood different buildings. The actual unit room for me is booked next to the community of miscellaneous residential neighborhoods, the local people are well aware of the two neighborhoods grade completely different levels. -Booking Hotel: Jazz Service Suites by Sanguine -Actual room given to me: i-Santorini *Through other residents of that floor of Santorini, I learned that the local unit that rented my accommodation was less than half of the price that I paid, which is a very serious crime of deception! [2-Agent Attitude] As the check-in is the Chinese New Year's Eve afternoon, myself is to give the maximum understanding to the agent. However, according to the booking information sent by Expedia can not be contacted, called many times, the result of the need for local family members to use WhatsApp to contact. And many more agent problems I stopped here due to not enough space here. [3- Full of small cockroaches！ 1) The number of cockroaches in the unit was simply disgusting and chilling! The small ones were the size of a sesame seed and the big ones were the size of two peanuts. Some of the cockroaches got into my backpack, and I saw small cockroaches coming out of my backpack when I was traveling in my friend's car. I apologized to my friend and paid him MYR500 for washing and disinfecting.
Stayed 4 nights in Feb 2024

2/10 Terrible

Teik Wai

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

CANCEL UPON ARRIVAL - DO NOT BOOK HERE!

Upon checking in at 11pm with my young children, I was told to call the agent. The agent then told me there is NO UNIT for me to stay in even though I fully paid for the suite via hotels.com. The agent then told me nothing much he can do as there are no more rooms available. He hung up the phone on me and when I called back, he told me that there are no more rooms no matter how hard I try. He then offer me somewhere else which I do not know what place is that. He then offer no apologies except emphasizing that he will refund me. IT WAS 11pm at night and I HAVE NO ROOMS!! I had to scramble for another hotel in the middle of the night. With irresponsible agent and place like this, I will no longer trust this site anymore.
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, room comfort

Disappointing experience

No information was given on check-in despite numerous attempts at contacting them. Refused to refund. Very bad experience.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

8/10 Good

ATSUMI

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
近くのスーパーまで歩いて行けるのでとても便利です。 セキュリティの人も親切でした！英語が通じない人もいますが、みなさん優しい！
Stayed 4 nights in Mar 2023