2/10 Terrible
Erik
Business traveler
Feb 10, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay ever!!!
We arrived late, and there were no parking possibilities as promised.
When we came back, we again had to wait for way to long at the desk, as there was only one person to handle all the customers.
When we finally got our key, we went to our room, only to discover a screaming woman who were already in our room.
We went back, but the employee did not believe us and went to check. After another long time we finally got a new key, and when going, he stopped us and said we had to take towels and bedlinen ourself to the room!
Now to our new room witch we found not cleaned and we had to change the bedlinen and empty the trash ourself. The beds were very hard!
Next morning there was some construction going on right above us, great!! We then found out that we only got one bath towel to two persons and several small towels to stand on! We of course complained when we went for (lousy) breakfast and they promised to clean the room and give us another bath towel while we were out during the day.
When coming back, nothing was fixed! Nothing!
Again, we complained, but got a long explanation that did not make any sense, finally my wife asked for some kind of compensation. The employee was very hard to convince that we should have that, but at last gave us 2 tickets for free drinks. But again, he was alone, so if we wanted the drinks, we had to come back later and que up again, because he could not give it to us now. The bar was the same desk, two meters to the side!
Are we coming back? NOT!
Erik
Stayed 2 nights in Jan 2024