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Aparthotel

Rustic by Stay Hospitality

2.0 star property
Aparthotel near Las Olas Boulevard in Fort Lauderdale

Choose dates to view prices

Photo gallery for Rustic by Stay Hospitality

Exterior
Exterior
Basic Single Room, 1 Queen Bed with Sofa bed, Kitchen | Bathroom | Soap, shampoo, toilet paper
Basic Single Room, 1 Queen Bed (Rustic 2) | Iron/ironing board, free WiFi
Exterior

Reviews

4.8 out of 10

Popular amenities

  • Kitchen
  • Pet friendly
  • Parking included
  • Free WiFi
  • Housekeeping

Explore the area

View in a map
50 Davie Boulevard, Fort Lauderdale, FL, 33316
  • Place, Fort Lauderdale Antique Car Museum
    ‪6 min walk‬
  • Place, Riverwalk
    ‪15 min walk‬
  • Place, Las Olas Boulevard
    ‪18 min walk‬
  • Airport, Miami, FL (MIA-Miami Intl.)
    ‪43 min drive‬

Room options

View all photos for Classic Single Room (Rustic 1)

Classic Single Room (Rustic 1) | Private kitchen | Fridge, microwave, oven, cookware/dishes/utensils

Classic Single Room (Rustic 1)

  • 524 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Basic Single Room, 1 Queen Bed (Rustic 2)

Basic Single Room, 1 Queen Bed (Rustic 2) | Private kitchen | Fridge, microwave, oven, cookware/dishes/utensils

Basic Single Room, 1 Queen Bed (Rustic 2)

  • 524 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Comfort Single Room, 1 Queen Bed with Sofa bed (Rustic 3)

Comfort Single Room, 1 Queen Bed with Sofa bed (Rustic 3) | Private kitchen | Fridge, microwave, oven, cookware/dishes/utensils

Comfort Single Room, 1 Queen Bed with Sofa bed (Rustic 3)

  • 525 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Single Room, 1 Queen Bed with Sofa bed (Rustic 4)

Deluxe Single Room, 1 Queen Bed with Sofa bed (Rustic 4) | Living area

Deluxe Single Room, 1 Queen Bed with Sofa bed (Rustic 4)

  • 525 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Economy Single Room, 1 Queen Bed (Rustic 5)

Economy Single Room, 1 Queen Bed (Rustic 5) | Private kitchen | Fridge, microwave, oven, cookware/dishes/utensils

Economy Single Room, 1 Queen Bed (Rustic 5)

  • 524 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Family Single Room, 1 Queen Bed with Sofa bed (Rustic 6)

Family Single Room, 1 Queen Bed with Sofa bed (Rustic 6) | Living area

Family Single Room, 1 Queen Bed with Sofa bed (Rustic 6)

  • 525 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Single Room, 1 Queen Bed with Sofa bed (Rustic 7)

Junior Single Room, 1 Queen Bed with Sofa bed (Rustic 7) | Private kitchen | Fridge, microwave, oven, cookware/dishes/utensils

Junior Single Room, 1 Queen Bed with Sofa bed (Rustic 7)

  • 525 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Single Room, 1 Queen Bed with Sofa bed (Rustic 8)

Luxury Single Room, 1 Queen Bed with Sofa bed (Rustic 8) | Private kitchen | Fridge, microwave, oven, cookware/dishes/utensils

Luxury Single Room, 1 Queen Bed with Sofa bed (Rustic 8)

  • 525 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Single Room, 1 Queen Bed with Sofa bed (Rustic 9)

Standard Single Room, 1 Queen Bed with Sofa bed (Rustic 9) | Private kitchen | Fridge, microwave, oven, cookware/dishes/utensils

Standard Single Room, 1 Queen Bed with Sofa bed (Rustic 9)

  • 525 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Superior Single Room, 1 Queen Bed with Sofa bed, Non Smoking (Rustic 10)

Superior Single Room, 1 Queen Bed with Sofa bed, Non Smoking (Rustic 10) | Living area

Superior Single Room, 1 Queen Bed with Sofa bed, Non Smoking (Rustic 10)

  • 525 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Business Single Room, 1 Queen Bed with Sofa bed (Rustic 11)

Business Single Room, 1 Queen Bed with Sofa bed (Rustic 11) | Living area

Business Single Room, 1 Queen Bed with Sofa bed (Rustic 11)

  • 525 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for City Single Room, 1 Queen Bed with Sofa bed, Non Smoking (Rustic 12)

City Single Room, 1 Queen Bed with Sofa bed, Non Smoking (Rustic 12) | Iron/ironing board, free WiFi

City Single Room, 1 Queen Bed with Sofa bed, Non Smoking (Rustic 12)

  • 525 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Club Single Room, 1 Queen Bed with Sofa bed, Non Smoking (Rustic 13)

Club Single Room, 1 Queen Bed with Sofa bed, Non Smoking (Rustic 13) | Private kitchen | Fridge, microwave, oven, cookware/dishes/utensils

Club Single Room, 1 Queen Bed with Sofa bed, Non Smoking (Rustic 13)

  • 525 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Design Single Room, 1 Queen Bed with Sofa bed, Non Smoking (Rustic 14)

Design Single Room, 1 Queen Bed with Sofa bed, Non Smoking (Rustic 14) | Private kitchen | Fridge, microwave, oven, cookware/dishes/utensils

Design Single Room, 1 Queen Bed with Sofa bed, Non Smoking (Rustic 14)

  • 525 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Elite Single Room, 1 Queen Bed, Non Smoking

Elite Single Room, 1 Queen Bed, Non Smoking | Private kitchen | Fridge, microwave, oven, cookware/dishes/utensils

Elite Single Room, 1 Queen Bed, Non Smoking

  • 524 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Exclusive Single Room, 1 Queen Bed with Sofa bed, Non Smoking

Exclusive Single Room, 1 Queen Bed with Sofa bed, Non Smoking | Private kitchen | Fridge, microwave, oven, cookware/dishes/utensils

Exclusive Single Room, 1 Queen Bed with Sofa bed, Non Smoking

  • 525 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Executive Double Room, Multiple Beds

Executive Double Room, Multiple Beds | Living area

Executive Double Room, Multiple Beds

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Gallery Single Room, 1 Queen Bed with Sofa bed, Non Smoking

Gallery Single Room, 1 Queen Bed with Sofa bed, Non Smoking | Living area

Gallery Single Room, 1 Queen Bed with Sofa bed, Non Smoking

  • 525 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Basic Single Room, 1 Queen Bed with Sofa bed, Kitchen

Basic Single Room, 1 Queen Bed with Sofa bed, Kitchen | Private kitchen | Fridge, microwave, oven, cookware/dishes/utensils

Basic Single Room, 1 Queen Bed with Sofa bed, Kitchen

  • 525 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Grand Single Room, 1 Queen Bed with Sofa bed

Grand Single Room, 1 Queen Bed with Sofa bed | Living area

Grand Single Room, 1 Queen Bed with Sofa bed

  • 525 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Honeymoon Single Room, 1 Queen Bed

Honeymoon Single Room, 1 Queen Bed | Private kitchen | Fridge, microwave, oven, cookware/dishes/utensils

Honeymoon Single Room, 1 Queen Bed

  • 524 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Basic Single Room, 1 Queen Bed with Sofa bed

Basic Single Room, 1 Queen Bed with Sofa bed | Private kitchen | Fridge, microwave, oven, cookware/dishes/utensils

Basic Single Room, 1 Queen Bed with Sofa bed

  • 525 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Panoramic Single Room, 1 Queen Bed

Panoramic Single Room, 1 Queen Bed | Private kitchen | Fridge, microwave, oven, cookware/dishes/utensils

Panoramic Single Room, 1 Queen Bed

  • 524 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Premier Single Room, 1 Queen Bed, Non Smoking

Premier Single Room, 1 Queen Bed, Non Smoking | Private kitchen | Fridge, microwave, oven, cookware/dishes/utensils

Premier Single Room, 1 Queen Bed, Non Smoking

  • 524 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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About the neighborhood

Fort Lauderdale

Downtown Fort Lauderdale stay.Your stay at this Downtown Fort Lauderdale aparthotel places you within 3 miles (5 km) of Las Olas Boulevard and Greater Fort Lauderdale-Broward County Convention Center. Fort Lauderdale Antique Car Museum and Broward Health Medical Center are also within half a mile (1 km).
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What's nearby

  • Fort Lauderdale Antique Car Museum - 6 min walk - 0.4 miles
  • Riverwalk - 15 min walk - 0.8 miles
  • Intracoastal Waterway - 17 min walk - 0.9 miles
  • Las Olas Boulevard - 18 min walk - 1.0 mile
  • Greater Fort Lauderdale-Broward County Convention Center - 5 min drive - 1.9 miles

Getting around

  • Fort Lauderdale Station - 7 min drive
  • Fort Lauderdale-Hollywood Intl. Airport (FLL) - 12 min drive

Restaurants

  • ‪Broward County Courthouse - ‬15 min walk
  • ‪Bagels & Co. - ‬10 min walk
  • ‪Tap 42 Bar & Kitchen - ‬6 min walk
  • ‪Big C's Downtown Pizzeria - ‬9 min walk
  • ‪Starbucks - ‬8 min walk

About this property

Rustic by Stay Hospitality

Aparthotel near Las Olas Boulevard in Fort Lauderdale
Free self parking is available.

  • 24 guestrooms or units
Rustic by Stay Hospitality offers 24 accommodations with irons/ironing boards. Kitchens offer refrigerators, microwaves, and cookware/dishes/utensils.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is provided daily.

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Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Free self parking on site

Kitchen

  • Cookware, dishware, and utensils
  • Microwave
  • Oven
  • Refrigerator

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Shampoo
  • Soap
  • Toilet paper

Comfort

  • Heating

Pets

  • Pet friendly
  • Welcoming dogs only
  • Fee: USD 100 per accommodation per stay
  • Service animals exempt from fees
  • One-time cleaning fee: USD 100

Suitability/Accessibility

  • No elevator

Services and conveniences

  • Daily housekeeping (for a fee)
  • Iron/ironing board

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 24 units

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 48 hours before arrival with check-in instructions; access will be through a private entrance
This property doesn't offer after-hours check-in
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

  • Pets: USD 100 per accommodation, per stay, plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 350 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per accommodation, per stay plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees
  • Housekeeping fee: USD 105 per stay; may vary based on length of stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property accepts Visa, Mastercard, Discover, and debit cards. Cash is not accepted. 

Frequently asked questions

How close is Rustic by Stay Hospitality to the airport?

Rustic by Stay Hospitality is 3.9 mi (12-min drive) away from the Fort Lauderdale-Hollywood Intl. Airport (FLL) airport, the closest popular airport to the property.

How much does it cost to stay at Rustic by Stay Hospitality?

As of Jun 12, 2026, prices found for a 1-night stay for 2 adults at Rustic by Stay Hospitality on Jun 13, 2026 start from $202, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Rustic by Stay Hospitality have an airport shuttle?

Airport shuttle services are not available at Rustic by Stay Hospitality.

How close is Rustic by Stay Hospitality to the beach?

This aparthotel is 3.6 mi (7-min drive) from Las Olas Beach and 3.8 mi (19-min drive) from Fort Lauderdale Beach. Don't forget your sunscreen!

Does Rustic by Stay Hospitality offer free breakfast?

Rustic by Stay Hospitality does not offer free breakfast.

Is there a casino at Rustic by Stay Hospitality?

No, there is no casino at this aparthotel, but The Casino at Dania Beach (8-min drive) and Seminole Classic Casino Hollywood (13-min drive) are nearby.

What time is check-in at Rustic by Stay Hospitality?

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM.

Is there free parking at Rustic by Stay Hospitality?

This aparthotel offers free self parking.

Does Rustic by Stay Hospitality have a pool?

Rustic by Stay Hospitality does not have a pool.

Does Rustic by Stay Hospitality have a spa?

There are no spa services available at this aparthotel.

How close is Rustic by Stay Hospitality to downtown Fort Lauderdale?

Rustic by Stay Hospitality is 1.1 mi away from Fort Lauderdale.

Rustic by Stay Hospitality Reviews

Reviews

4.8
Rating 10 - Excellent. 6 out of 38 reviews
Rating 8 - Good. 4 out of 38 reviews
Rating 6 - Okay. 3 out of 38 reviews
Rating 4 - Poor. 8 out of 38 reviews
Rating 2 - Terrible. 17 out of 38 reviews

5.0/10

Cleanliness

4.6/10

Amenities

6.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Rosa Hellen

Liked: Cleanliness, amenities, property conditions & facilities, communication
The room was very clean. Staff was helpful and courteous. Location is great! I would definitely stay here again!!!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Cherline Vernet

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very clean and quiet
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Nicole-Louise

Liked: Cleanliness, amenities, property conditions & facilities, communication
Kitchen was great for cooking ! Enjoyed our stay . Wifi was just really bad thats the only complaint i have ! Other than that we enjoyed staying there !
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Dien

Liked: Cleanliness, property conditions & facilities, communication
Love it
Stayed 3 nights in Dec 2025
Verified

2/10 Terrible

Rhytchel

Liked: Cleanliness
Disliked: Amenities
Not what we saw on the picture from Expedia website
Stayed 3 nights in Feb 2026
Verified

2/10 Terrible

Sherika

Liked: Check-in, communication
Disliked: Cleanliness
Kitchen ok. No sheets were provided. Floor was dirty. Internet was poor for most of the time.
Stayed 3 nights in Feb 2026
Verified

4/10 Poor

Connie

Liked: Amenities, communication
Disliked: Cleanliness
A little disappointed. Towel has black spots on it. Saw a cockroach. Bathtub
Cockroach
Dirty towel
Stayed 2 nights in Feb 2026
Verified

2/10 Terrible

DavID

Disliked: Cleanliness, amenities, communication
It was grossly misrepresented and i never did get the code to get into the room. Not tgat I was going to stay there.It was a total dump. No sign that it was the hotel to many things to list. I'm more surprised that hotels dot com is associated with them.
Stayed 3 nights in Feb 2026
Verified

2/10 Terrible

BreeAnne

Disliked: Cleanliness, amenities, communication
Filthy floors, staff completely unresponsive, overpriced for bare minimum service
Stayed 4 nights in Jan 2026
Verified

6/10 Okay

Ollin

Liked: Cleanliness, amenities, communication
Ok
Stayed 2 nights in Jan 2026
Verified

4/10 Poor

Chris

Liked: Communication
Disliked: Cleanliness, amenities, property conditions & facilities
Floors were extremely dirty and seemed not to have been clean for some time. Masked by the grey floor color. When we entered the floors were also wet.
Stayed 6 nights in Jan 2026
Verified

2/10 Terrible

Bruce

Disliked: Cleanliness, amenities, communication
Do not stay here. Very inflexible, non-refundable booking and roach-infested room. I killed 15 roaches of all sizes in my two nights I stayed there. There is no front office, everything is conducted through email or phone and there can be significant delays. Rooms have no heat, the shower leaks onto the floor, and accommodations are very spartan.
Stayed 4 nights in Feb 2026
Verified

2/10 Terrible

Richard Elmore

Disliked: Amenities, property conditions & facilities
The room was nothing like it was described. It is in a place where nothingu can't recognize it. The place is old and out of date.
Stayed 3 nights in Jan 2026
Verified

4/10 Poor

Ashley

Disliked: Cleanliness
We came and stayed for a couple of days… we paid a descent amount for our stay and the rooms details did not look as nice as they were in person .. there were baby roaches all over the apartment and the air system was terrible. The floors were so dirty that my feet were black after just an hour of being there.
Stayed 2 nights in Feb 2026
Verified

2/10 Terrible

Robert

Disliked: Cleanliness, check-in, communication, listing accuracy
This place was not at all as advertised online. Honestly for the price point you’re better off spending an extra few dollars and staying at an actual hotel instead of this place. Got there and the doors wouldn’t lock and windows were all open. Inside it was dirty and less than ideal. In person it’s completely unrecognizable from what they showed online. Just stay elsewhere unless you’re going to sit in the parking lot and do crack with the rest of the people there. The property manager was also very rude over the phone and the only good thing I have to say is that Guillermo, the person who came to help open the door for us when we got locked out of the room was very kind and helpful.
Stayed 2 nights in Mar 2026
Verified

2/10 Terrible

BreeAnne

Disliked: Cleanliness, amenities, communication
Seriously such a scam! Huge deposit that I had to dispute with my bank. Roaches in unit. Tv hardly worked. Fridge went out & hasn’t been tended to though it was reported 5 days ago. Food ruined. Staff is completely unresponsive or will hang up on you then beg for a 5 star review. Yeah right!
Stayed 7 nights in Dec 2025
Verified

2/10 Terrible

BreeAnne

Disliked: Cleanliness, amenities, communication
Seriously such a scam! Large deposit that I had to dispute with my bank. Roaches in unit. Tv hardly worked. Fridge went out & hasn’t been tended to though it was reported 5 days ago. Food ruined. Staff is completely unresponsive or will hang up on you then beg for a 5 star review. Yeah right!
Stayed 7 nights in Nov 2025
Verified

2/10 Terrible

BreeAnne

Disliked: Cleanliness, amenities, communication
Was tricked into booked this not realizing it was the same Stay Hospitality place. “Urban retreats” was an alibi. such a scam! Large deposit that I had to dispute with my bank. Roaches in unit. Tv hardly worked. Fridge went out & hasn’t been tended to though it was reported 5 days ago. Food ruined. Staff is completely unresponsive or will hang up on you then beg for a 5 star review. Yeah right!
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

George

Disliked: Cleanliness, amenities, property conditions & facilities, communication
The property and the room were absolutely not as advertised. It was a -2 star motel rather than what we assumed was a nice condominium property. There was a terrible smell of pesticide and possible cleaning agent which we could not live with as our lungs were hurting us from breathing this. We had to sleep all night long with the air conditioning fan on with all the windows open to ventilate the place. The floors were absolutely filthy. The bed squeaked with noisy springs, as if it would fall through each time we moved on the bed. The wall walls and the repairs to the drywall from previous water leaks were very shotty. The bathroom sink barely drained as it was plugged with hair. The couch in a very small entrance area was old with what looked like to be shredded cat claw marks on the front. We had tried several times to phone and contact Expedia and all we received ways a reply the matter would be looked into. We had informed Expedia that we only stayed in the property until 8 o’clock the first morning and we had it booked for two days because we could not stay in the room any longer. We checked out and asked for a full refund due to the very bad experience with no refund and no report of Expedia’s involvement
Stayed 2 nights in Jan 2026
Verified

4/10 Poor

Aleksander

Liked: Cleanliness
Disliked: Communication
My room was not confirmed even when I made a booking and paid full price 2 days before arriving. I had to call their customer service phone already after 4pm to be able to check-in and confirm my lock code as it was never communicated to me before. I called them at least 10 times as the line was always busy and they transfer calls to the voicemail, but they never call back when you leave the message. Then they want to charge a comparatively big damage deposit, which they claim to be released only in 7-10 business days after check-out. This is a nonsense as they take your money in a second, but return in 10 business days. Btw, the whole set of furniture inside cost less than the deposit they take. After check-out I sent 3 emails and called 3 days in a raw to their so called customer support phone to confirm my deposit release, but nobody even picked-up or called back or answered to my e-mails. They also never answer even to direct messages to the host via Expedia chat. This is the worst communication experience you can get. Just imaging yourself arriving to your fully paid room and not being able to enter it because they don't answer your phone calls.
Stayed 5 nights in Nov 2025
Verified

2/10 Terrible

Andro Geoffrey Requena

Disliked: Cleanliness, amenities, property conditions & facilities, communication
La habitación estaba sucia, muchas cucarachas, el sofá cama no tenía cubrecama - le escribí al manager para preguntar y nunca me respondió. Las fotos que pone de referencia no le hacen mérito al lugar. Las paredes mal pintadas, toma corrientes rotos, etc.
Stayed 5 nights in Jan 2026
Verified

4/10 Poor

Justin

Stayed 2 nights in Jan 2026
Verified

8/10 Good

Lisa

Stayed 3 nights in Jan 2026
Verified

6/10 Okay

Sandra

Stayed 2 nights in Jan 2026
Verified

2/10 Terrible

Michael

Stayed 2 nights in Jan 2026

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