This has to be the worst hotel experience of our lives. We emailed a few days before arrival that we would be arriving late; no response. When we called the day of arrival we were assured no problem, just give a call when we arrive. Also parking was included, all good.
So when we arrive: it takes 10 minutes for them to answer the phone… by somebody who is completely unable to find our reservation, has to call other people and takes again more than 5 minutes to give the code to the front door. Then we go inside to the locker box, only to be hung up on! Without a code to get our room key of course. It takes us 10 minutes of calling back to get another person on the phone, who then takes another 5 minutes to find the reservation and finally gives us the code to get our room key.
That room turns out to be in a building in a different street and when we finally manage to locate the room, it opens up to be a sauna. We have a travel clock that tells the temperature which is over 32°C inside. With no air condition, a fan, or even more than one small window that opens in the room. I slept on the floor in front of the door so we can have a little draft by keeping it open through the night while keeping my family safe.
And the promised parking? Full. Staff on the phone were completely unwilling to give any suggestions for parking in the area, so we were left to our own devices after driving since 6 in the morning with two small children arriving late at night.
And no WiFi.
