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The Queen at Chester Hotel, BW Premier Collection

4.0 star property
4-star Victorian hotel near Chester Zoo

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Photo gallery for The Queen at Chester Hotel, BW Premier Collection

Bar (on property)
Reception
Front of property
Terrace/patio
Lounge

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available

Explore the area

View in a map
City Rd, Chester, England, CH1 3AH
  • Place, Grosvenor Park
    ‪7 min walk‬
  • Place, Chester Cathedral
    ‪13 min walk‬
  • Place, Chester City Walls
    ‪13 min walk‬
  • Airport, Chester (CEG-Hawarden)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(63 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Twin Beds, Non Smoking

8.2 out of 10
Very good
(21 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 517 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double Room

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2

Classic Twin Room

  • Sleeps 2

Executive Double Room

  • Sleeps 2

View all photos for Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only) | Desk, iron/ironing board, free WiFi, bed sheets

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

8.6 out of 10
Excellent
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Family Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Junior Suite, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room) | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking (Small Room)

8.6 out of 10
Excellent
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed) | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

9.6 out of 10
Exceptional
(11 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for 2 Double Beds, Non-Smoking, Family Room

Bathroom | Combined shower/tub, hair dryer, towels, soap

2 Double Beds, Non-Smoking, Family Room

  • Sleeps 2

1 Double Bed, Non-Smoking, Deluxe Room

  • Sleeps 2

1 Double Bed, Non-Smoking, Small Room

  • Sleeps 2

Junior King Suite-Non-Smoking

  • Sleeps 2

1 Double Bed, Non-Smoking, Superior Room, Sofabed For One Person

  • Sleeps 2

Classic Single

  • Sleeps 1

Classic Single

  • Sleeps 1

View all photos for Suite

Desk, iron/ironing board, free WiFi, bed sheets

Suite

  • Sleeps 2

About the neighborhood

Chester

Heart of Chester.Within a 15-minute walk of the hotel, you'll find Grosvenor Park and St John the Baptist Church. St Paul's Church and Roman Amphitheatre are also within 2 miles (3 km).

What's nearby

  • Grosvenor Park - 7 min walk - 0.4 miles
  • Chester Cathedral - 13 min walk - 0.7 miles
  • Chester City Walls - 13 min walk - 0.7 miles
  • University of Chester - 14 min walk - 0.8 miles
  • Chester Racecourse - 4 min drive - 1.5 miles

Getting around

  • Chester Station - 1 min walk
  • Chester (CEG-Hawarden) - 24 min drive

Restaurants

  • ‪Hoole Fish Bar - ‬7 min walk
  • ‪The Cellar - ‬5 min walk
  • ‪Costa Coffee - ‬1 min walk
  • ‪The Deva Tap - ‬4 min walk
  • ‪The Old Harkers Arms - ‬5 min walk

About this property

The Queen at Chester Hotel, BW Premier Collection

4-star Victorian hotel near Chester Zoo
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

Public spaces have free WiFi and wired Internet. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly The Queen at Chester Hotel, BW Premier Collection. Parking is available for a fee.

This Victorian Chester hotel is smoke free.

  • 218 guestrooms or units
  • 7 levels
  • Meeting rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Queen at Chester Hotel, BW Premier Collection offers 218 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided. Bathrooms include shower/tub combinations.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

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Apr 26 - Apr 27
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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Uncovered self parking on site (GBP 13 per night)

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Stereo

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 50.00 per pet, per day
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30.0 per night.
  • Cribs (infant beds) are available for GBP 15.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately GBP 16.95 per person
  • Uncovered self parking fee: GBP 13 per night
  • Pet fee: GBP 50.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester

Frequently asked questions

How close is The Queen at Chester Hotel, BW Premier Collection to the airport?

The Queen at Chester Hotel, BW Premier Collection is 10 mi (24-min drive) away from the Chester (CEG-Hawarden) airport, the closest popular airport to the property.

How much does it cost to stay at The Queen at Chester Hotel, BW Premier Collection?

As of Apr 20, 2026, prices found for a 1-night stay for 2 adults at The Queen at Chester Hotel, BW Premier Collection on Apr 26, 2026 start from $84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Queen at Chester Hotel, BW Premier Collection have an airport shuttle?

Airport shuttle services are not available at The Queen at Chester Hotel, BW Premier Collection.

Does The Queen at Chester Hotel, BW Premier Collection offer free breakfast?

Free breakfast isn’t provided at The Queen at Chester Hotel, BW Premier Collection, but to-go breakfast is offered for a fee of GBP 16.95 per person. It's available every day from 6:30 AM to 9:30 AM.

Is there a casino at The Queen at Chester Hotel, BW Premier Collection?

No, there is no casino at this hotel.

What time is check-in at The Queen at Chester Hotel, BW Premier Collection?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at The Queen at Chester Hotel, BW Premier Collection?

Free parking is not available at this hotel. Self parking is available for GBP 13 per night.

Does The Queen at Chester Hotel, BW Premier Collection have a pool?

The Queen at Chester Hotel, BW Premier Collection does not have a pool.

Does The Queen at Chester Hotel, BW Premier Collection have a restaurant?

Yes, there is a restaurant on site.

Does The Queen at Chester Hotel, BW Premier Collection have a spa?

There are no spa services available at this hotel.

How close is The Queen at Chester Hotel, BW Premier Collection to downtown Chester?

The Queen at Chester Hotel, BW Premier Collection is 0.6 mi away from Chester.

The Queen at Chester Hotel, BW Premier Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 561 out of 1009 reviews
Rating 8 - Good. 268 out of 1009 reviews
Rating 6 - Okay. 112 out of 1009 reviews
Rating 4 - Poor. 41 out of 1009 reviews
Rating 2 - Terrible. 27 out of 1009 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic double room, with large sitting and TV area. TV was almost cinema sized, although channels and connection is limited. Nice touch with free snacks left in the room. Nice bar area to sit and have a drink Breakfast was luke warm if that. Unfortunatly, the buffet had been taken in and the kitchen didnt re heat the food that was obviously left over. Nice hotel though, would stay again and get breakfast next door for half the price
Stayed 1 night in Jan 2026

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities
Worked for us on our way to south Wales lovely clean hotel
Stayed 1 night in Jan 2026

8/10 Good

Ben

Stayed 1 night in Jan 2026

8/10 Good

Jane

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room with all the amenities needed and nice to have a bath. Attractive reception, lounge and bar areas. The internal fire doors were a little difficult to negotiate with heavy luggage and only 1 very small lift which didn't go to the same level or wing as our room. Some of the reception staff could be a little more courteous and helpful.
Stayed 1 night in Dec 2025

10/10 Excellent

Tracy

Stayed 1 night in Dec 2025

10/10 Excellent

Stanley

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in Dec 2025

8/10 Good

Emma

Stayed 1 night in Dec 2025

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel, which has been refurbished to a very high standard. The rooms were very clean, soft fluffy dressing gowns were provided along with snacks and water. The staff were very friendly and accommodating. The centre was just a short taxi ride away (or a 10 minute walk) we had our evening meal there which was delicious. The only downfall was breakfast sadly which wasn't very warm and had been standing a while. We would definitely stay again.
Stayed 1 night in Jan 2026

10/10 Excellent

Jared

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2025

2/10 Terrible

Rebecca

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Booked a superior room, the room we got was nothing like the pictures. It was small, and the bathroom was dirty. The hotel did change the room after deliberations. We ordered food at the hotel bar, we had to wait over 30 minutes for a sandwich and the service for drinks was poor. Hotel appeared to be run by all young staff with poor customer service. Also the sandwich we ordered in the hotel bar was requested without an ingredient due to allergies, and this came with the ingredient on. The room we changed to was slightly better and the staff were apologetic but we won’t be staying again.
Stayed 1 night in Dec 2025

6/10 Okay

Bronwyn

Traveled with family
Liked: Cleanliness, property conditions & facilities
We arrived early and the two ladies working the counters were absolutely wonderful. Both extremely pleasant, eager to show us a map and all their suggestions on places to go. The hotel itself is nice and cozy, very welcoming atmosphere. That however is where the good notes stop. The dining room was completely empty but were told we needed to book a table and had to wait thirty minutes before we could be seated by an unhelpful and disinterested woman working the counter. Dinner was mediocre at best and the service was almost non existent. Breakfast food was easily the worst variety of offerings and flavors. Upon checkout we stood at the counter waiting to turn in our keys while the only gentleman working continued carrying on a phone conversation with someone canceling their reservation. A simple acknowledgement of our presence or potentially putting the phone call on hold momentarily would have been appreciated. Eventually he looked up from the call and said "leave the keys there". The rest of the staff could take a lesson from the two ladies who checked us in as well as the pleasant woman who cleaned our rooms and the food could definitely use an overhaul.
Stayed 1 night in Dec 2025

8/10 Good

Helen

Liked: Cleanliness, amenities, property conditions & facilities
The staff are very friendly and helpful. The rooms are very clean. The hotel itself is a beautiful hotel. Very nicely done. A little walk into town, but close enough.
Stayed 2 nights in Dec 2025

6/10 Okay

Alistair

Liked: Cleanliness, staff & service, amenities
The shower took 20 minutes to worm up , running cold , the bath took forever to fill up . The room and outside the room door had a rotten drain smell . This was told to the receptionist on check out.
Stayed 1 night in Dec 2025

6/10 Okay

Gill

Liked: Cleanliness, staff & service, amenities
Room was ok. Staff weee lovely
Stayed 1 night in Dec 2025

4/10 Poor

Helen

Disliked: Cleanliness, amenities, property conditions & facilities
Not happy at all , shower was not clean at all ? , Wednesday my room was not cleaned ? Thursday it was clean but shower bin not emptied tv did not work Thursday , the said I could go to another room , no thank you, I was checking out, Friday , (28) th of December as I am disabled also , I will never book again.
Stayed 4 nights in Dec 2025

8/10 Good

Kev

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There was a small issue with the room booking at the start of our visit but the staff resolved it and more than made up for it, giving us a great stay in Chester.
Stayed 2 nights in Dec 2025

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2025

8/10 Good

Claire

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2025

10/10 Excellent

Malcolm

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, spotless room, tasty breakfast and polite and helpful staff
Stayed 2 nights in Dec 2025

6/10 Okay

Joanna, Rhuddlan

Liked: Cleanliness, staff & service, amenities
No hot water when taking a shower. Disappointing.
Stayed 1 night in Dec 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities
Room lovely and the staff were amazing nothing was too much trouble for them. They might want to upgrade their double glazing especially in the rooms at the front.
Stayed 2 nights in Dec 2025

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities
Perfect room, lovely vibe, helpful staff.
Stayed 1 night in Dec 2025

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities
Hotel was fine No car park spaces available, took ages to find a space towards town
Stayed 1 night in Dec 2025

8/10 Good

John

Stayed 2 nights in Dec 2025

8/10 Good

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely atmosphere for a pre Christmas break
Stayed 1 night in Dec 2025