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Crowne Plaza Chester by IHG

4.0 star property
4-star eco-certified hotel near Chester Cathedral

Choose dates to view prices

Photo gallery for Crowne Plaza Chester by IHG

Dine in comfort at this inviting restaurant with cushioned booths and tables.
Standing tall on a wide street, this historic building boasts a unique architectural style with tall, narrow windows and a prominent clock tower.
Enjoy dining or socializing in this outdoor patio area with tables, chairs, and potted plants.
Welcome to our hotel lobby, featuring a reception desk, concierge area, and staircase.
Relax in a spacious room with a large bed, flat-screen TV, and wardrobe.

Popular amenities

Explore the area

Map
Trinity Street, Chester, England, CH1 2BD
  • Chester Racecourse
    ‪4 min walk‬
  • Chester Cathedral
    ‪4 min walk‬
  • Chester Zoo
    ‪6 min drive‬
  • Manchester (MAN)
    ‪45 min drive‬

Room options

View all photos for Premium Room, 1 King Bed (Super King)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, 1 King Bed (Super King)

  • 240 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Multiple Beds

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, Multiple Beds

  • 315 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Double Sofa Beds

View all photos for Premium Room, 1 King Bed (Super King)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, 1 King Bed (Super King)

8.8 out of 10
Excellent
(15 reviews)
  • 240 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Standard Room

8.4 out of 10
Very good
(13 reviews)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom (Super King)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite, 1 Bedroom (Super King)

8.0 out of 10
Very good
(1 review)
  • 420 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Standard Room, 1 Queen Bed with Sofa bed

7.8 out of 10
Good
(20 reviews)
  • 230 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 Queen Bed

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, 1 Queen Bed

8.0 out of 10
Very good
(1 review)
  • 240 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(26 reviews)
  • 220 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Standard Room, 2 Twin Beds

8.6 out of 10
Excellent
(22 reviews)
  • 230 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 Queen Bed

Premium Room, 1 Queen Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, 1 Queen Bed

9.0 out of 10
Wonderful
(7 reviews)
  • 240 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed (Super King)

Standard Room, 1 King Bed (Super King) | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Standard Room, 1 King Bed (Super King)

8.0 out of 10
Very good
(20 reviews)
  • 230 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Chester

City center stay.Your stay at this Chester hotel places you within a 10-minute walk of Chester Cathedral and Grosvenor Museum. Chester Racecourse and Roman Amphitheatre are also within half a mile (1 km).

What's nearby

  • Chester Racecourse - 4 min walk - 0.3 miles
  • Chester City Walls - 4 min walk - 0.3 miles
  • Chester Cathedral - 4 min walk - 0.3 miles
  • River Dee - 15 min walk - 0.8 miles
  • Chester Zoo - 6 min drive - 2.7 miles

Getting around

  • Chester Station - 17 min walk
  • Manchester Airport (MAN) - 44 min drive

Restaurants

  • ‪Beer Heroes Chester - ‬3 min walk
  • ‪Watergates Wine Bar - ‬4 min walk
  • ‪The Shropshire Arms - ‬3 min walk
  • ‪Custom House Inn - ‬2 min walk
  • ‪The Flower Cup - ‬3 min walk

About this property

Crowne Plaza Chester by IHG

4-star eco-certified hotel near Chester Cathedral
Crowne Plaza Chester by IHG offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and 11 meeting rooms. Event space at this hotel measures 10269 square feet (954 square meters) and includes a conference center. A hot tub, a sauna, and multilingual staff are also featured at the eco-certified Crowne Plaza Chester by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Chester hotel is smoke free.

  • 1 building
  • 160 guestrooms or units
  • 7 levels
  • 10269 sq ft of conference space
  • 954 sq m of conference space
  • Built in 1989
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Crowne Plaza Chester by IHG offers 160 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves with a trip to the onsite spa, which has 3 treatment rooms. Services include deep-tissue massages, facials, body treatments, and manicures and pedicures.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Hungarian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish

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Enjoy a sumptuous spread at this hotel's in-room buffet, featuring a variety of dishes and refreshments.

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4.4 out of 5, Excellent, 1,925 reviews
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Property amenities

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (GBP 17 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: GBP 16.95 for adults and GBP 9.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Things to do

  • Bicycle storage
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 32-inch flat-screen TV with digital channels

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests parking at this property must register their car details with reception. Failure to comply with the parking terms and conditions will result in a fine.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 16.95 for adults and GBP 9.95 for children
  • Self parking fee: GBP 17 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses wind and solar energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve high chair. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses wind and solar energy, plus a grey water recycling system and eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 7:30 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chester Crowne Plaza
Crowne Plaza Chester
Crowne Plaza Hotel Chester
Crowne Plaza Chester Hotel Chester
Crowne Plaza Chester Hotel
Crowne Plaza Chester
Crowne Plaza Chester by IHG Hotel
Crowne Plaza Chester an IHG Hotel
Crowne Plaza Chester by IHG Chester
Crowne Plaza Chester by IHG Hotel Chester

Frequently asked questions

How close is Crowne Plaza Chester by IHG to the airport?

Crowne Plaza Chester by IHG is 5.2 mi (25-min drive) away from the Chester (CEG-Hawarden) airport, the closest popular airport to the property.

How much does it cost to stay at Crowne Plaza Chester by IHG?

As of Jul 31, 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Chester by IHG on Aug 10, 2025 start from $87.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Crowne Plaza Chester by IHG have an airport shuttle?

Airport shuttle services are not available at Crowne Plaza Chester by IHG.

Does Crowne Plaza Chester by IHG offer free breakfast?

Free breakfast isn’t provided at Crowne Plaza Chester by IHG, but English breakfast is offered for a fee of GBP 16.95 for adults and GBP 9.95 for children.

Is there a casino at Crowne Plaza Chester by IHG?

No, there is no casino at this hotel.

What time is check-in at Crowne Plaza Chester by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Crowne Plaza Chester by IHG?

Free parking is not available at this hotel. Self parking is available for GBP 17 per day.

Does Crowne Plaza Chester by IHG have a pool?

Crowne Plaza Chester by IHG features an indoor pool. Guests can enjoy pool access from 7:30 AM to 8:00 PM.

Does Crowne Plaza Chester by IHG have a restaurant?

Crowne Plaza Chester by IHG is home to Stables Bar & Grill, which features British cuisine.

Does Crowne Plaza Chester by IHG have a spa?

This hotel has a spa, which features massages, body treatments, and mani/pedis.

How close is Crowne Plaza Chester by IHG to downtown Chester?

Crowne Plaza Chester by IHG is 0.2 mi away from Chester.

Crowne Plaza Chester by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 563 out of 1008 reviews
Rating 8 - Good. 317 out of 1008 reviews
Rating 6 - Okay. 74 out of 1008 reviews
Rating 4 - Poor. 36 out of 1008 reviews
Rating 2 - Terrible. 18 out of 1008 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location! Very comfortable bed
Stayed 1 night in Apr 2025

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Donna

Stayed 2 nights in Apr 2025

10/10 Excellent

Karl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

TRACY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Annette

Stayed 1 night in Apr 2025

10/10 Excellent

Kayleigh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family night away

Check in was quick and detailed at the same time. Our room although slightly dated was fulled equipped and plenty big enough. Very clean also.
Stayed 1 night in Apr 2025

8/10 Good

Tracey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff where exceptionally friendly and helpful just really nice to deal with. my room was clean but there was a smell/odour of like a sewer/drainage issues from the bathroom. I stayed in room 223.
Stayed 1 night in Apr 2025

10/10 Excellent

Stuart

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easter weekend break

Me and my sister have had a 3 night easter weekend stay. The hotel is lovely and clean and has a lovely fragrant smell as you enter the lobby. The staff are friendly and helpful, nothing is a problem. The food is good and there is a lovely bar where you can relax and enjoy your drink, and we both had an amazing spa day. The hotel is 10 mins by taxi from the station, but is central for all you want to see and do. There are plenty of bars, cafes and restaurants. The zoo is 15 mins by taxi and was worth the trip. A most enjoyable day out. A most enjoyable weekend.
Stayed 3 nights in Apr 2025

8/10 Good

Jowita

Traveled with family
Liked: Staff & service
Service was amazing. Food was good, location was ok. What let it down was quality and cleanliness of the room
Stayed 2 nights in Apr 2025

8/10 Good

Steve

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

TRACY

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Enjoyable stay. Expensive for condition of rooms

Staff were so helpful and friendly. Paid for 2 premium rooms with a view. Would definately not class them as premium rooms. One of the windows we could not see out of as was constantly steamed up. Rooms were far to hot and there was no way of cooling them down.
Stayed 1 night in Apr 2025

8/10 Good

Andrew

Traveled with group
Liked: Amenities
Very near the centre of Chester, this hotel is ideally situated for exploring the city.
Stayed 2 nights in Apr 2025

10/10 Excellent

Kazem, SAN DIEGO

Liked: Cleanliness, amenities
Great
Stayed 1 night in Apr 2025

6/10 Okay

Julie

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Average Hotel

The hotel entrance is dark,dirty and dismal. It's basically a car park. The bedrooms are tired and our window was screwed closed. The duvet was a thick winter one,which we asked to change, but we're told that wasn't possible. The bar staff were lovely but the food in the restaurant was average. The breakfast was very good with quite a large selection of choice.
Stayed 2 nights in Apr 2025

8/10 Good

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 3 nights in Apr 2025

8/10 Good

Ben

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were great 😊 thanks
Stayed 1 night in Apr 2025

6/10 Okay

Mark

Liked: Cleanliness
Disliked: Room comfort

Mustard??

It was unseasonably warm but the air conditioning was useless. Noisy but totally ineffective. We left the curtains closed and a window open to try to reduce the heat but housekeeping had opened the curtains and closed the window. Still the air con did nothing. On the first night I had a steak, which was ok. However no one in the hotel seems to have heard of mustard! My request for French mustard was met with denial then panic and ended up with being given whole grain - which was pointless. The second night, half the main courses were ‘off’. If we’d had the strength we would have walked out. Our booking, made with the maitre’d, had also disappeared! Overall the hotel was adequate, well located and with a good car park.
Stayed 2 nights in Apr 2025

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice spacious room. Breakfast very nice. Staff friendly. Double bed comfy but sofa bed dipped in the middle.
Stayed 1 night in Apr 2025

10/10 Excellent

Maureen Claire

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great stay
Stayed 2 nights in Mar 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfy bed and a nice room. A little noisy, but it is city centre. Lovely facilities. We did message before we stayed and asked for plant milk which we were told would be put in our room, which didn't happen, which was a shame as you're a eco hotel and should be pushing dairy alternatives. But very happy with the toiletries and in general with our stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Lisa

Stayed 1 night in Apr 2025