2/10 Terrible
Shantell
Traveled with partner
Mar 18, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
MVCR reached out to us on check-in day asking if we would like to be "upgraded" from our family cabin which sleeps 6 to a Yurt, which sleeps 2. After the extremely poor customer service received. I'm almost certain this "upgrade" was for their own benefit and they had a family who wanted the cabin. We agreed, thinking it would be a unique experience. Day 1 in the Yurt was good, a little noisy because it's basically a modernized tent. Day 2 a storm came through and the power went out. The craziest part about this is the outage appeared to only impacted this street. My husband, who is a disabled Army Vet and I returned to a cold, dark Yurt after going out for dinner. We tried unsuccessfully to reach anyone after hours and therefore had to pack our things in dark and drive to another hotel in the rain. It was literally one street over, with power. The next day I reached out in hopes of at least a partial refund since we had to spend money at another hotel, only to be met with an condescending, unempathetic email stating that they were unwillingly to issue any type of refund because they can't control the weather. They also communicated that they don't care about customer reviews. This fact is evident by their responses to other unhappy customers. MVCR does not have to worry about me EVER staying in one of their units or recommending them to anyone. Upside per normal Expedia attempted to make it right as best they could and thats why I've been a customer for 20 years.
