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Neos Hotel Cartagena

3.0 star property
3-star hotel near Port of Cartagena

Choose dates to view prices

Photo gallery for Neos Hotel Cartagena

A wooden outdoor seating area with tables and benches, a potted plant, and a wooden fence.
Front of property
A reception desk with a wooden panel backdrop, a vase with flowers, and a modern pendant light.
A room with a white air conditioning unit mounted on the wall, two framed pictures depicting architectural scenes, and a wooden door.
A narrow, tiled corridor with a white wall on one side and a white fence on the other, leading to a dark doorway.

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Laundry

Explore the area

View in a map
Manga carrera 30 #28-85, Cartagena
  • Place, Port of Cartagena
    ‪3 min walk‬
  • Place, Cartagena de Indias Cruise Terminal
    ‪8 min walk‬
  • Place, Port, Fortresses and Group of Monuments
    ‪16 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪20 min drive‬

Room options

View all photos for Superior Triple

A small, narrow hotel room with a single bed, a wooden stool, and a window with blinds.

Superior Triple

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Cuadruple Superior

Cuadruple Superior | Iron/ironing board (on request), WiFi (free), bed sheets

Cuadruple Superior

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Cuadruple

Cuadruple | Iron/ironing board (on request), WiFi (free), bed sheets

Cuadruple

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed OR 1 Queen Bed and 2 Twin Beds
  • Free WiFi

Familiar

  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed, 1 Twin Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Standard Twin Room

A room with a bed, a chair, and a door leading to another room.

Standard Twin Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Double Room

Standard Double Room | Iron/ironing board (on request), WiFi (free), bed sheets

Standard Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Economy Room, 1 Double Bed (Room with Fan)

A bedroom with a bed, a nightstand, a picture on the wall, and a window with curtains.

Economy Room, 1 Double Bed (Room with Fan)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

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Interior

Four Seasons Hotel & Residences Cartagena

Cartagena Walled City
  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
9.8 out of 10, Exceptional, 37 reviews
$780 nightly
The price is $780
Jul 31 - Aug 1
All taxes and fees included in total
Four Seasons Hotel & Residences Cartagena

About the neighborhood

Cartagena

Manga stay.With a stay at this Manga hotel, you'll be within half a mile (1 km) of Port of Cartagena and 2 miles (3 km) of San Felipe de Barajas Castle. Cartagena de Indias Convention Center and Clock Tower are also within 3 miles (5 km).

What's nearby

  • Port of Cartagena - 3 min walk - 0.2 miles
  • Cartagena de Indias Cruise Terminal - 8 min walk - 0.5 miles
  • Santa Cruz Marina - 11 min walk - 0.6 miles
  • Port, Fortresses and Group of Monuments - 16 min walk - 0.9 miles
  • San Felipe de Barajas Castle - 7 min drive - 1.8 miles

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 20 min drive

Restaurants

  • ‪La Venticuatro - ‬9 min walk
  • ‪McDonald's - ‬18 min walk
  • ‪Koi Koi Sushi - ‬10 min walk
  • ‪Mexcal.taqueria - ‬15 min walk
  • ‪Crepes & Waffles - ‬16 min walk

About this property

Neos Hotel Cartagena

3-star hotel near Port of Cartagena
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Public spaces have free WiFi. A rooftop terrace, spa services, and tour/ticket assistance are also featured at Neos Hotel Cartagena.

Smoking is allowed in designated areas at this 3-star Cartagena hotel.

  • 23 guestrooms or units
  • Deli
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Smoking in designated areas
  • Dining venue
Neos Hotel Cartagena offers 23 accommodations with ceiling fans. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.

Similar properties

Front of property
Alma Del Mar
Bocagrande
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Laundry
4.5 out of 5, Wonderful, 16 reviews
$42 nightly
The price is $42
Aug 18 - Aug 19
Alma Del Mar

Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: COP 20,000 to 25,000 for adults and COP 15,000 to 18,000 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • 4 accessible parking spaces
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided

More

  • Ceiling fan
  • Fan
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: COP 50000 per pet (varies based on length of stay), plus a one-time cleaning fee of COP 30000
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately COP 20000 to 25000 for adults, and COP 15000 to 18000 for children
  • Pet fee: COP 50000 per pet (varies based on length of stay) plus COP 30000 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

NEOS Hotel SAS
Neos Hotel Cartagena Hotel
Neos Hotel Cartagena Cartagena
Neos Hotel Cartagena Hotel Cartagena

Frequently asked questions

How close is Neos Hotel Cartagena to the airport?

Neos Hotel Cartagena is 4 mi (20-min drive) away from the Rafael Nunez Intl. Airport (CTG) airport, the closest popular airport to the property.

How much does it cost to stay at Neos Hotel Cartagena?

As of Jul 30, 2026, prices found for a 1-night stay for 2 adults at Neos Hotel Cartagena on Aug 30, 2026 start from $28, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Neos Hotel Cartagena have an airport shuttle?

Airport shuttle services are not available at Neos Hotel Cartagena.

How close is Neos Hotel Cartagena to the beach?

This hotel is 2.8 mi (15-min drive) from Bocagrande Beach and 3.7 mi (17-min drive) from Marbella Beach. Don't forget your sunscreen!

Does Neos Hotel Cartagena offer free breakfast?

Free breakfast isn’t offered at Neos Hotel Cartagena, but cooked-to-order breakfast is offered for a fee of between COP 20000 and 25000 for adults, COP 15000 and 18000 for children. It's available every day from 7:00 AM to 10:00 AM.

Is there a casino at Neos Hotel Cartagena?

No, there is no casino at this hotel, but Rio Cartagena Casino (11-min drive) is nearby.

What time is check-in at Neos Hotel Cartagena?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Neos Hotel Cartagena?

Free parking is not available at this hotel.

Does Neos Hotel Cartagena have a pool?

Neos Hotel Cartagena does not have a pool.

Does Neos Hotel Cartagena have a restaurant?

Yes, there is a restaurant on site.

Does Neos Hotel Cartagena have a spa?

This hotel doesn't have a spa, but it does offer deep-tissue massages.

How close is Neos Hotel Cartagena to downtown Cartagena?

Neos Hotel Cartagena is 1.7 mi away from Cartagena.

Neos Hotel Cartagena Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 32 out of 54 reviews
Rating 8 - Good. 3 out of 54 reviews
Rating 6 - Okay. 8 out of 54 reviews
Rating 4 - Poor. 3 out of 54 reviews
Rating 2 - Terrible. 8 out of 54 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Shawn

Liked: Cleanliness, amenities, property conditions & facilities
Quiet able to relax and sleep without any disturbances clean hotel friendly staff cooked meals lunch dinner complimentary breakfast enjoyed my stay opt to get the air conditioning it’s extra but not expensive.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay once you decide to get rest.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Santos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no airport shuttle
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is ok,well located from the historic city.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe and staff and management treated me good. Overall i had a great vacation.
Stayed 27 nights in Oct 2024
Verified

10/10 Excellent

Hilde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was working in the area so only needed to sleep there.
Stayed 3 nights in Mar 2025
Verified

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Little bit from walled city but still worth it for price. Good hotel
Stayed 5 nights in Jan 2024
Verified

10/10 Excellent

JANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service
Stayed 8 nights in Mar 2025
Verified

2/10 Terrible

EDWAR

Disliked: Staff & service, property conditions & facilities, room comfort
I do not feel comfortable in this hotel
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

richard

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was nothing like the description. My fiance and i decided to stay in boca grande. On the beach, it's for the same price
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Frederich Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 8 nights in Jan 2025
Verified

2/10 Terrible

David

Disliked: Cleanliness, amenities, property conditions & facilities
Its expedias fault The rooms you showed are nothing like the property
Stayed 1 night in Dec 2024
Verified

6/10 Okay

Cristian

Liked: Cleanliness, staff & service
N/A
Stayed 2 nights in Mar 2025
Verified

4/10 Poor

federica

Liked: Staff & service
Disliked: Amenities
The photo did not really look like in the picture.. the room was without windows and it was really really hot even with the fan
Stayed 4 nights in May 2025
Verified

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
I give this hotel a poor rating because the customer service is very bad. I needed to switch my room because it was very hot in the room they placed me in. The ceiling fan in the room only circulated the hot air around the room.The staff told me if I wanted to switch rooms, I would have to pay for an additional room and there is nothing they can do about it. It’s very disappointing how they lack accommodating their guests., They could have told us that the room gets very hot at night before putting us in the room. I will not recommend people to stay here if visiting Manga or Cartagena. This is not the ideal hotel you should stay if your looking to be comfortable., Also, the cable on the tv did not work or there probably wasn’t any cable.
Verified

2/10 Terrible

JOSE MANUEL

Disliked: Amenities, property conditions & facilities
nada que ver el lugar con las fotos que suben a Expedia, desayuno todos los días, huevo sanwich y cafe no tiene restaurant y no hay nada cerca ni un super nada el seguno dia por la mañana no había agua ni luz, una cama con base de cemento mega alta y una habitación sumamente pequeña nos quejamos al segundo día y nos movieron de habitacion
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

ELIZABETH

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio, muy tranquilo
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Álvaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Espectacular. Un az9b a tranquilas y cerca de todo
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Tanya

Liked: Staff & service, amenities, property conditions & facilities
El personal muy atento, está un poco retirado del centro pero el auto no están lejos
Stayed 4 nights in Feb 2026
Verified

4/10 Poor

Rafael

Liked: Staff & service
Disliked: Amenities
Equipe super prestativa e educada. O problema é com a própria acomodação. Não há janela para a parte externa do quarto, o que o deixa extremamente abafado e sem ventilação. Estava limpo, mas muito simples. Instalações um tanto quanto precárias. Café da manhã simples, mas bem feito. Não muito bem localizado, sendo uma região sem grande movimentação durante a noite, deixando a o local ermo.
Stayed 3 nights in Feb 2026
Verified

2/10 Terrible

Adriana Santos

Liked: Staff & service
Disliked: Cleanliness, amenities
Pra resumir a estrutura é pessima, as acomodações horriveis, o local do hotel pessimo. Café da manhâ.. Só direi que foi servido um cafe numa caneca de plastico horrorosa. Atendimento bom NAO INDICO
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

ANDREA ALEXANDRA

Liked: Cleanliness
Muy bueno
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Hernando Jose

Liked: Cleanliness, staff & service, amenities
La habitación limpia, la persona de recepción muy amable y atenta. Un buen lugar
Stayed 1 night in Nov 2025
Verified

2/10 Terrible

Jane Lucy

Disliked: Cleanliness, amenities
O quarto não tem nada a ver com as fotos. O local estava sujo, com cheiro de mofo e a porta não fecha pelo lado de dentro. Me senti tão insegura no local que me mudei de hotel no mesmo dia do meu check-in. Estive por duas horas apenas no Neos enquanto procurava uma outra habitação na cidade. Foi uma experiência muito ruim. Não recomendo para ninguém.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Andrea Steffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien
Stayed 4 nights in Oct 2025

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