Hyatt Regency Cartagena

Guests will be asked to pay the following charges at the property:

• You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

• Fee for buffet breakfast: approximately COP 96000 per person
• Airport shuttle fee: COP 30000 per vehicle (one-way, maximum occupancy 3)
• Pet fee: COP 410000 per pet (varies based on length of stay)
• Service animals are exempt from fees
• Early check-in is available for a fee (subject to availability)
• Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

• Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
• Pool access available from 8:00 AM to 8:00 PM.
• Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
• Registered guests are the only ones allowed to be in guestrooms.
• Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
• Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).