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Estelar Cartagena de Indias Hotel

4-star property
Carrera 1 con Calle 12 Esquina, Cartagena, Bolivar 1-855-201-7819

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3.8 out of 5
Good!
See all 5 Travelocity Reviews

"Excellent! I love it beautiful rooms beautiful pool and room view " More

By a verified traveler on Mon 22 Apr 2019

Points Of Interest

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Standard Room, 2 Twin Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 4 Max
$109* Per night/room Mar 22 - Mar 23

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite,Non Smoking

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 4 Max

Hotel Description

4-star beach hotel near Bocagrande Beach

Close to the beach

A stay at this Bocagrande hotel places you within half a mile (1 km) of Bocagrande Beach and 2 miles (3 km) of Clock Tower. Cartagena de Indias Convention Center and Castillo Grande Beach are also within 2 miles (3 km).

Business services

This Beaux Arts hotel features 3 spa tubs, an outdoor pool, and a restaurant. Traveling on business? Take advantage of the 4 conference rooms, business center, and airport shuttle. Enjoy the fitness center and perks like free self parking and free WiFi.

Free WiFi, flat-screen TVs

The 338 guestrooms boast modern comforts like flat-screen TVs with cable channels, along with free WiFi. Minibars, room service, and rainfall showerheads are also available.

Estelar Cartagena de Indias Hotel ratings based on 5 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Estelar Cartagena de Indias Hotel

Everyone (2) Couples (2)
2 out of 5

Posted by on Jan 22, 2020

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Comment from Hotel Management

Jan 23, 2020 by Gerente de Servicio

Apreciado Huesped, Reciba un cordial saludo, Nos agradaría conversar directamente con usted y conocer la causa que origino su calificación. Agradecemos si nos contacta directamente. Estaremos atentos para recibir con gusto sus comentarios y sugerencias. Cordialmente Roberto Castello Gerente de Servicio

2 out of 5
Concierge, front desk and room service unpredictable availability and responsiveness. Hotel unable to exchange or breakdown local currency. Hundreds of rooms but only 21 lounge chairs at poolside. Breakfast buffet: hot items were cold. Despite several complaints, our mini bar and toilet tissue were not replenished. Would not recommend this facility.

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 13, 2020 by gerente de servicio

Dear Guest Receive a warm greeting, We welcome your comments and suggestions. We apologize for any inconvenience caused. We would like to toalk to your about your stay in our hotel. Cordially, Roberto Castello Service Manager

5 out of 5
Excellent! I love it beautiful rooms beautiful pool and room view

Posted by on Apr 22, 2019

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Comment from Hotel Management

May 3, 2019 by Gerente de Servicio

Apreciado Huesped Reciba un cordial saludo . Agradecemos y valoramos sus comentarios positivos respecto a nuestro servicio, nos complace saber que hemos cumplido sus expectativas. Esperamos tenerlo de regreso muy pronto a nuestro hotel. Roberto Castello Gerente de Servicio

5 out of 5
Beautiful hotel with friendly staff, while we were there their key system went down for a day so we couldn’t get into our room unless it was with help, the daily clean up is only to make the beds, they don’t clean much more. Also, one of the rooms had leaking issues. But I’m still giving it a good rating because the pool, common areas, breakfast, and staff were amazing.

Posted by on Jan 16, 2019

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Comment from Hotel Management

Jan 21, 2019 by Gerente de Servicio

Dear Guest Yours sincerely. We appreciate and value your comments. We apologize for any inconvenience caused We hope to have you back very soon to our hotel. Thank you for sharing the lovely picture. Sincerely, Roberto Castello Service Manager

5 out of 5
Extremely beautiful hotel. Modern and contemporary. All the staff was very friendly Location was perfect located on the modern Bocagrande Cartagena. And so close to the Historic Cartagena.

Posted by , from Puerto Rico on Jul 11, 2018

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Comment from Hotel Management

Jul 23, 2018 by Gerente de Servicio

Apreciada Willa, Reciba un cordial saludo . Agradecemos y valoramos sus comentarios. Nos complace saber que hemos cumplido con sus expectativas. Esperamos tenerle de regreso muy pronto a nuestro hotel. Cordialmente, Roberto Castello

About the Estelar Cartagena de Indias Hotel

Location Carrera 1 con Calle 12 Esquina, Cartagena, Bolivar 130001

Property Features

As a guest of Estelar Cartagena de Indias Hotel, you'll find 3 spa tubs, an outdoor pool, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business center. There are 4 meeting rooms available. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Estelar Cartagena de Indias Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This Beaux Arts Cartagena hotel is smoke free.

  • 1 building
  • 338 guestrooms or units
  • 52 levels
  • Built in 2016
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cartagena (CTG-Rafael Nunez Intl.) (6.9 km / 4.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Estelar Cartagena de Indias Hotel offers 338 air-conditioned accommodations with minibars and safes. 29-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Piso 12 - This buffet restaurant serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

3 spa tubs are on site along with an outdoor pool. Other recreational amenities include a sauna and a fitness center.

Spa Services

  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • The national sales tax (19%) is charged upon check-out to citizens of Colombia regardless of length of stay and to foreigners staying 60 consecutive days or more. Foreigners on a tourist visa are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: COP 50400 for adults and COP 50400 for children (approximately)
  • Airport shuttle fee: COP 70000 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Estelar Cartagena De Indias Hotel Centro De
  • Estelar Cartagena Indias Hotel
  • Estelar Indias Hotel
  • Estelar Cartagena Indias
  • Estelar Indias
  • Estelar Cartagena De Indias
  • Estelar Cartagena de Indias Hotel Hotel
  • Estelar Cartagena de Indias Hotel Cartagena
  • Estelar Cartagena de Indias Hotel Hotel Cartagena

You should know

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for foreign visitors). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Estelar Cartagena de Indias Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.