2/10 Terrible
Joshua
Oct 12, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
The first night we stayed there firearms are going off and we were told to evacuate the building packed all of our stuff up went into the hall and then we’re told never mind. Go back to bed at 1 AM second night. We returned to the hotel it was pouring down rain outside, and our cars would not let us in the door that they told us to use. We knocked on the door and the night shift host walk to the door and pointed to walk around front. We walked around front to find out why our keys weren’t working. He was nowhere to be found so we went to our room and found our door unsecured. We were gone for almost 16 hours. We had computers, phones all of our belongings unsecured in our room. So I went downstairs to confront the host and he was arrogant. Rude told me that the reason he made me come in the front door was due to. He had to verify our identities before he would let us go to our hotel room I simply told him you didn’t identify anything other than point that I needed to come in the front door. I waited for him to find out why my cards weren’t working, and he never came out to the front desk. He demanded that I gave him my card. He scanned it and turned my card back on for my room still without identifying who I was so if you have a Hilton key card and need a place to stay, all you have to do is tell him what room you’re in and he’ll scan it without even checking Customer service for the spark is less than desired.
Joshua
Stayed 2 nights in Oct 2025