4/10 Malo
Elspeth
23 dic. 2025
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Terrible service. Not an indie B&B as it was, but part of a faceless London based chain and is unstaffed, unless you happen upon a cleaner. Scruffy; big CCTV sign on door rather than welcome. They assume smartphones and wouldn't send the entry code the night before or even first thing so I could get in. Staff were nasty and policy driven on the phone, refused to call or text, said it was all automated - so no real hospitality then! And that the real reason was something to do with security which he couldn't go into!!
I was now alarmed as to what this place was and if I'd be safe.
I had huge amounts of stress and hassle trying to get in and wanted to cancel. No, low cost doesn't merit poor service. Outside had CCTV signs. Inside had leaflets strewn about, and on the outside steps, lots of cameras, but not even the legally required fire exit instructions; no working radiators or hairdryer on wet mid winter day; kettle cord wouldn't reach a socket, no suitable surface; stained windows not of the church variety - clearly not cleaned for ages; no hot water at night; no lounge or kitchen, windows on landing opened wide. Doesn't face beach but my view was scruffy yard. Quite a long walk from pier/Old Stein. Every toilet use of neighbour heard!
Elspeth
Se hospedó 1 noche en diciembre de 2025
