8/10 Bueno
Nicole L.
12 dic. 2024
Le gustó: Limpieza
Super Cute Property
Our stay overall was very favorable! We went over Thanksgiving and this was our first non-hotel stay ever! The process was very easy from check in and check out. The only thing that keeps this stay from getting 5 stars for me is that upon arrival we realized that one of the balcony doors didn’t lock. This was an issue of concern for us with 3 small children. I called the provided number around 6pm and the person I talked to was not very friendly and seemed extremely put off by me asking if there was a way to fix it or something they suggested to keep it from being openable. She told me since the next day was a holiday, it would be Friday before they would get to it. I expressed my concerns about having 3 small children and she told me she would call maintenance and see what they could do and call me back. I never did hear back from her but when we got back later that night, someone had come in and broken a broom and jammed the handle in the door so it couldn’t be opened. I appreciated that this worked as a solution for us. If not for the person I talked to, it would have been 5 stars for us. We would 100% stay again at either this location or another one by this company.
Nicole L.
Se hospedó 3 noches en noviembre de 2024