2/10 Terrible
Sandy
Traveled with family
Feb 19, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here!
Thr room was disgusting. The sheets were dirty and had some crumbs in it. The night stand had what looked like pizza sauce and splattered milk all over the side. The couch looked dirty and had crumbs on it also. Stains on the carpet. The bathroom had mold all over the ceiling. I went to the front desk to tell them we could not stay in that room and I wanted to check out. They told me they didn’t have the authorization to cancel my booking since it was booked through a third-party. He then came and looked at room and talked to someone and then called the room and basically told me he didn’t have the authority to do anything so I could drape a sheet over the dirty bed. After I said that was unacceptable and there was no way anyone should stay in that room under those circumstances he said he’d look into if we could change rooms. I told them I would like to look at it but I didn’t want to commit to it. He then made me check out of the old room and into the new room before I could see. Even though I again said that I wanted to see it before switching. He assured me it wouldn’t be a problem. When we went to the second room it was definitely cleaner but not clean enough that I felt like there house cleaning was adequate. And did not feel safe for me or my family to sleep in there. So I contacted hotels.com since the hotel couldn’t help. They sent in for a cancellation and I went to another hotel. The hotel then came back and denied it because I “accepted the room”
Sandy
Stayed 2 nights in Feb 2024