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"Dirty hotel with dog poop in the hallway. " More

By a verified traveler on Sun 27 Aug 2023

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Hotel Description

3-star hotel in Sunrise Rim

Sunrise Rim stay

Your stay at this Sunrise Rim hotel places you within 2 miles (3 km) of National Interagency Fire Center and Wildland Firefighters Monument and Hillcrest Country Club. Boise State University and Boise Depot are also within 3 miles (5 km).

Free shuttle, parking

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Enjoy the gym and perks like free self parking.

Suite, 1 Bedroom

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$119* Per night/room Oct 8 - Oct 9

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Holiday Inn Boise Airport, an IHG Hotel ratings based on 29 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Boise Airport, an IHG Hotel

Everyone (15) Couples (3) Family (7)
3 out of 5
Dirty hotel with dog poop in the hallway.

Posted by on Aug 27, 2023

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Comment from Hotel Management

Sep 4, 2023 by Melissa R.

We are sorry to hear you didn't get to enjoy your stay to the fullest. We take feedback such as yours and use it to coach our team so we can be a hotel guests love. We appreciate you and hope you will give us another chance.

2 out of 5
The room smelled musty the carpet was disgusting and I tripped over it several times because it’s wasn’t stretched and had big waves in it.

Posted by on Aug 3, 2023

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Comment from Hotel Management

Aug 21, 2023 by Melissa R.

I am so sorry that we didn't meet your expectations. We have a renovation scheduled for the end of this year and hope you will stay again after our hotel is updated. Thank you for your feedback and hope to serve you again in the future.

1 out of 5

Posted by , from New Britain on Apr 5, 2023

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Comment from Hotel Management

Apr 25, 2023 by Jayne

Dear Wilton, Thank you for taking the time to let us know about your stay. I am sorry you did not have a pleasant experience. We hope you stay with us again so we can provide you with a better experience.

3 out of 5
Room 224 appears to be immediately next to the elevator shaft. Very loud anytime the elevator moves. Only got 2 hours sleep because of the noise. I suspect this limited to this room or other rooms in a similar location

Posted by on Mar 18, 2023

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Comment from Hotel Management

Mar 20, 2023 by Jayne

Dear Daniel, Thank you for taking the time to let us know about your stay. I am very sorry that it was not a pleasant experience. We hope you stay with us again so we can provide you with you a better experience.

5 out of 5
Front desk gal was very nice

Posted by on Dec 5, 2022

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Comment from Hotel Management

Dec 16, 2022 by Jayne

Dear Deana, Thank you for taking the time to let us know about your stay and recognizing the front desk. We hope you stay with us again.

4 out of 5
Clean and modern, nice room

Posted by on Jul 16, 2022

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Comment from Hotel Management

Jul 19, 2022 by Jayne

Dear David, Thank you for taking the time to let us know about your stay. I am glad you enjoyed the hotel. We hope you stay with us again soon.

4 out of 5
I liked the rooms and the convenience to a restaurant. the staff were very helpful, as well. The only issue was related to their dining facilities. As a result of COVID the dining options and breakfast options were more limited than advertised.

Posted by on Jan 24, 2022

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Comment from Hotel Management

Feb 2, 2022 by Jayne

Dear Lee, Thank you for taking the time to let us know about your stay. Unfortunately, during your dates of stay we experience a staffing shortage and had to change our operations for a few days. We hope you stay with us again.

5 out of 5
Clean, easy to access from interstate.

Posted by on Dec 26, 2021

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Comment from Hotel Management

Dec 30, 2021 by Jayne

Dear Erika, Thank you for taking the time to let us know about your stay. I am glad you enjoyed the hotel and the location was convenient. We hope you stay with us again.

4 out of 5

Posted by on Nov 23, 2021

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4 out of 5
Was surprised when had to pay for breakfast. I've never paid for a breakfast at a holiday inn. Was always included.

Posted by on Sep 19, 2021

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Comment from Hotel Management

Sep 23, 2021 by Jayne

Dear Susan, Thank you for taking the time to let us know about your stay. I am glad you enjoyed the hotel. We are a full service Holiday Inn, rather than a Holiday Inn Express, which allows us to have a bar and restaurant in the evenings and a breakfast menu in the mornings. We hope you stay with us again.

About the Holiday Inn Boise Airport, an IHG Hotel

Location 2970 W. Elder St, Boise, ID 83705

Property Features

Holiday Inn Boise Airport, an IHG Hotel offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A business center and a meeting room are available. Event space at this hotel measures 3500 square feet (315 square meters) and includes conference space. The business-friendly Holiday Inn Boise Airport, an IHG Hotel also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. A roundtrip airport shuttle is free (available on request). Free self parking is available.

  • 1 building
  • 109 guestrooms or units
  • 4 levels
  • 3500 sq ft of conference space
  • 315 sq m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Train station: Boise Station (3.3 km / 2.1 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Holiday Inn Boise Airport, an IHG Hotel offers 109 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include sofa beds. A pillow menu is available. Flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Boise hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Sitting area
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 9:30 AM.

Holiday Inn Boise Airport, an IHG Hotel has a restaurant serving breakfast and dinner.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 19

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Holiday Inn Boise Airport, an IHG Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per pet, per night
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5.25–10.00 per person
  • Extended parking fee: USD 10 per day
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Boise Airport Holiday Inn
  • Holiday Inn Boise Airport
  • Holiday Inn Hotel Boise Airport
  • Boise Holiday Inn
  • Holiday Inn Boise
  • Holiday Inn Boise Airport Hotel
  • Cambria Boise
  • Holiday Inn Boise Airport Hotel Boise
  • Cambria Suites Boise
  • Boise Cambria Suites

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.