4/10 Poor
Adam K.
Jul 15, 2024
Disliked: Cleanliness
Disappointing
The house was not clean when we arrived. Dirty glass and silverware in the sink, leftover food in fridge, trash was not taken out, kitchen counters and stovetop were not clean, dishwasher full of semi-clean dishes (full of so many pots/pans/glasses/cup/dishes that none of the pans were clean, and most of the silverware needed to be rewashed). I’m not sure that the bed was remade in the master - sheets were unkempt under the comforter at any rate which did not give the most confidence considering how dirty the kitchen was. A few other cleanliness issues. We spent some time cleaning and wiping counters when we arrived so we could use the kitchen. The management company said the right things (when not a chat bot responding) but none of the issues with the dirty space were resolved by them and they did not refund any of the cleaning fees. I feel bad for the owners who probably have no idea how poorly the cleaning crew handled their space.
Also, the pictures on VRBO suggest a nice entrance to the unit - in fact it is 3 short exterior flights of stairs down from parking (not a big deal) through a mildewy stairwell corridor to a bottom floor unit. Thankfully there was air conditioning because you do not want to open the bedroom windows since they look out under the wood deck stairwell at the front of the unit.
Close to Banner Elk and slopes. Overall very disappointing and would not stay again.
Adam K.
Stayed 2 nights in Jul 2024