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Mandarin Oriental, Desaru Coast

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Photo gallery for Mandarin Oriental, Desaru Coast

3 outdoor pools, open 9:00 AM to 6:00 PM, free cabanas, pool umbrellas
Beach/ocean view
Couples treatment rooms, body treatments, facials
Frette Italian sheets, premium bedding, minibar, in-room safe
3 outdoor pools, open 9:00 AM to 6:00 PM, free cabanas, pool umbrellas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • On private beach
  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Persiaran Damai, Desaru, Bandar Penawar, Johor, 81930
  • Place, The ELS Club Desaru Coast - Ocean Course
    ‪3 min drive‬
  • Place, Desaru Coast Adventure Waterpark
    ‪5 min drive‬
  • Place, Desaru Beach
    ‪6 min drive‬

Room options

View all photos for Junior Suite (Rainforest)

Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite (Rainforest)

  • Garden view
  • 1130 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite (Rainforest)

Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite (Rainforest)

  • Garden view
  • 1152 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite (Ocean)

Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite (Ocean)

  • Partial sea view
  • 1152 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite (Ocean)

Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite (Ocean)

  • Partial sea view
  • 1173 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite, Oceanfront

Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite, Oceanfront

  • Ocean view
  • 1130 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Oceanfront

Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite, Oceanfront

  • Ocean view
  • 1130 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Grand Suite (Ocean)

Frette Italian sheets, premium bedding, minibar, in-room safe

Grand Suite (Ocean)

  • Ocean view
  • 2260 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Grand Suite (Rainforest, Pool)

Frette Italian sheets, premium bedding, minibar, in-room safe

Grand Suite (Rainforest, Pool)

  • Garden view
  • 3229 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Grand Suite, 2 Bedrooms (Ocean)

Frette Italian sheets, premium bedding, minibar, in-room safe

Grand Suite, 2 Bedrooms (Ocean)

  • Ocean view
  • 3391 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Grand Suite, 2 Bedrooms (Rainforest, Pool)

Frette Italian sheets, premium bedding, minibar, in-room safe

Grand Suite, 2 Bedrooms (Rainforest, Pool)

  • Garden view
  • 4359 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

About the neighborhood

Bandar Penawar

Beachside getaway.Stay at this Bandar Penawar resort and you'll be within 2 miles (3 km) of Desaru Coast Adventure Waterpark and 9 miles (15 km) of Desaru Fruit Farm.
View more Resorts in Bandar PenawarOpens in a new window

What's nearby

  • The ELS Club Desaru Coast - Ocean Course - 3 min drive - 1.2 miles
  • Desaru Coast Adventure Waterpark - 5 min drive - 2.4 miles
  • Desaru Beach - 6 min drive - 2.4 miles
  • Desaru Fruit Farm - 16 min drive - 10.9 miles
  • Tanjung Balau Beach - 16 min drive - 10.4 miles

Getting around

  • Senai International Airport (JHB) - 69 min drive

Restaurants

  • ‪Sessions Restaurant @Hard Rock Hotel Desaru Coast - ‬6 min drive
  • ‪Seasonal Tastes - ‬6 min drive
  • ‪Woodfire Desaru Beach - ‬7 min drive
  • ‪Lotus Spices - ‬11 min drive
  • ‪Beach Bar - The Westin Desaru Cost Resort - ‬7 min drive

About this property

Mandarin Oriental, Desaru Coast

5-star beachfront resort near Desaru Coast Adventure Waterpark
Simply walk outside to feel the sun on your face at the sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. At Mandarin Oriental, Desaru Coast you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Bandar Penawar resort.

  • 44 guestrooms or units
  • 3 dining venues
  • Meeting rooms
  • Continental breakfast (free)
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
Mandarin Oriental, Desaru Coast offers 44 air-conditioned accommodations, which are accessible via exterior corridors and feature private plunge pools and minibars. These individually decorated and furnished accommodations have separate sitting areas and include dining tables. Beds feature Frette Italian sheets and premium bedding. A pillow menu is available. 50-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and bidets.

This Bandar Penawar resort provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

The Spa has 7 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is open daily.

Awards and affiliations

Mandarin Oriental, Desaru Coast is listed in the 2021 Condé Nast Traveler Hot List.

Similar properties

Property amenity
The Westin Desaru Coast Resort
Bandar Penawar
  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, 406 reviews
$153 nightly
The price is $168
Jun 28 - Jun 29
Total with taxes and fees
The Westin Desaru Coast Resort

Property amenities

Family friendly

  • 3 outdoor pools
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free supervised activities for children
  • In-room crib
  • Lifeguards on site
  • Playground
  • Pool toys
  • Private plunge pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free secured, covered self parking on site
  • Limited onsite self parking

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:30 AM
  • 3 restaurants
  • A bar/lounge
  • Couples/private dining
  • Private picnics

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor padel courts
  • 24-hour gym
  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Bicycle tours
  • Billiards/pool table
  • Books
  • Children's pool
  • Cooking classes
  • Designer stores
  • Foosball table
  • Free beach club
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Library
  • Pilates classes
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Stereo
  • Table tennis
  • Tennis lessons

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch flat-screen TV with cable channels
  • Private plunge pool

Bedroom

  • Blackout drapes
  • Free crib
  • Frette Italian sheets
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in a "Malaysian Resident ID Mandatory" room type must present Malaysian Resident ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.

Renovations and closures

The property will be renovating from April 13 2026 to October 31 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues

Alternate facilities will be available offsite during the renovation.

During renovations, the resort will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mandarin Oriental, Desaru Coast

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 690.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 690.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Union Pay, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 9:00 AM to 6:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Frequently asked questions

How close is Mandarin Oriental, Desaru Coast to the airport?

Mandarin Oriental, Desaru Coast is 72.7 mi (112-min drive) away from the Singapore Changi Airport (SIN) airport, the closest popular airport to the property.

How much does it cost to stay at Mandarin Oriental, Desaru Coast?

As of Jun 27, 2026, prices found for a 1-night stay for 2 adults at Mandarin Oriental, Desaru Coast on Jun 28, 2026 start from $868, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Mandarin Oriental, Desaru Coast have an airport shuttle?

Airport shuttle services are not available at Mandarin Oriental, Desaru Coast.

How close is Mandarin Oriental, Desaru Coast to the beach?

This resort is on a private beach. Don't forget your sunscreen!

Does Mandarin Oriental, Desaru Coast offer free breakfast?

Mandarin Oriental, Desaru Coast offers free continental breakfast every day from 7:30 AM to 10:30 AM.

Is there a casino at Mandarin Oriental, Desaru Coast?

No, there is no casino at this resort.

What time is check-in at Mandarin Oriental, Desaru Coast?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Mandarin Oriental, Desaru Coast?

This resort offers free self parking.

Does Mandarin Oriental, Desaru Coast have a pool?

Mandarin Oriental, Desaru Coast features 3 outdoor pools and a children's pool. Guests can enjoy pool access from 9:00 AM to 6:00 PM.

Does Mandarin Oriental, Desaru Coast have a restaurant?

There are 3 onsite restaurants, offering options like Mediterranean cuisine, pool views, and a beachfront location. The property will be renovating one of the dining venues from April 13 2026 to October 31 2026 (completion date subject to change).

Does Mandarin Oriental, Desaru Coast have a spa?

Pamper yourself with a day at The Spa, where you can enjoy facials, mani/pedis, and massages.

How close is Mandarin Oriental, Desaru Coast to downtown Bandar Penawar?

Mandarin Oriental, Desaru Coast is 1.4 mi away from Desaru.

Mandarin Oriental, Desaru Coast Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 30 out of 48 reviews
Rating 8 - Good. 11 out of 48 reviews
Rating 6 - Okay. 6 out of 48 reviews
Rating 4 - Poor. 0 out of 48 reviews
Rating 2 - Terrible. 1 out of 48 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Clare

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service esp the sport club folks 👍
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Claes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent food and service

Everything was very good
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Simone

Liked: Staff & service, amenities, property conditions & facilities
Absolutely amazing hotel and service. We were especially pleasantly surprised how child friendly the property was.
Stayed 3 nights in Sep 2022
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. So peaceful and relaxing and food was on point every meal!
Stayed 4 nights in Oct 2023
Verified

10/10 Excellent

Sarinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredibly private and relaxing time at One & Only Desaru Coast. Cannot recommend this resort enough. Will certainly be back.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Beautiful escape
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Jasper

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is unique and private with access to beach at a stone’s throw away. While not fully on board option, the dining and experiences are well worth the value.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible service.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Ryogo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very comfortable
Stayed 2 nights in Nov 2023
Verified

8/10 Good

Amira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nil
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ember beach club the seafood is not fresh
Stayed 2 nights in Nov 2024
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great property - great people

Amazing property with some fantastic people and overall very good service. The engaged and present management team does a great job helping people grow, where necessary. Both restaurants are good, delivering on service, food and ambience. Personally I would like to see Hoshi deliver “a bit more”, move from good to outstanding, also to match the price tag. Looking forward to seeing the development over time.
Stayed 2 nights in Sep 2022
Verified

10/10 Excellent

Mohan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new property in Desaru. Villas are mind blowing and truly move the game to the highest level in the luxury hotel segment in Malaysia. Hotel main pool is amazing, as are the lawns and landscaping. Wonderful staff, food and service in the middle of a rainforest-like setting. Cons- Still very new, expect some hiccoughs in service, lousy beach (really bad with a lot of rocks in low tide) not suitable for the very old and most of all, it’s an expensive place to stay-in. All said, a wonderful resort that’s certainly worth visiting.
Stayed 1 night in Sep 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
For one of the most expensive resort in Desaru, everything should be ready even with no reservations. High tea at 3-5pm and when I requested for high tea at 4:45pm the server rejected the request saying they have finished serving high tea. Quite a shame for a luxury hotel. Been to others luxurious resorts and never get this kind of request turned down.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had no idea what to expect as we booked last minute without doing any research nor looking at pictures. Also the name, One & Only Desaru, is somewhat non-descript, it doesn't evoke much... This is a 5-star resort, an oasis secluded from the world, large luxurious villas, private beaches and all -- and also, I guess, from paparazzis! That kind of a place. Top, top, top. Will return for sure.
Stayed 2 nights in Jun 2024
Verified

8/10 Good

Shanghao

Liked: Cleanliness, amenities, property conditions & facilities
We stayed two nights at One&Only Desaru Coast with our baby. The resort anticipated all our needs with a cot, changing table, sterilizer and bottle warmer. The room and food were impeccable. However, we were rather disappointed by the patchy service during breakfast. For two mornings, we had our orders forgotten. For the first morning’s order we had to ask twice before we were served. In the second breakfast our ordered dishes didn’t even come, and we gave up asking. Simple requests like baby cutlery and tissue paper took 10 minutes to arrive. For all the great service elsewhere in the resort, the breakfast service was just simply not up to standards for a resort of this calibre. All in all it could have been a perfect experience if not for the frustrating experience at breakfast.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Jun 2024
Verified

8/10 Good

chiaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
全体的にとても良かったです。とても静かで、大人のリゾートホテルな感じでした。スタッフの方々も私達の姿を見ると声をかけて下さり、そう言う点もとても良かったです。ただ、一つ残念なことがありました。それは、朝のビュッフェにて、野菜（サラダ類）が全くなかったことです。これさえあれば満点だったと思います。
Stayed 3 nights in Sep 2023
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ein Ort zum Geniessen

Top Hotel an sehr schöner Location. Grosser Sandstrand aber steinig in Küstennähe. Die Zimmer mit kleinem privaten Pool sind super. Morgenessen mit grosser Auswahl und top Qualität. Abendessen mit limitierter Auswahl und auf der teureren Seite. Aber der Küchenchef ist offen für individuelle Wünsche. Wer Privacy geniessen will ist hier am richtigen Ort. Zusätzlich gibt es zwei schöne Golfplätze in der Nähe.
Stayed 7 nights in Feb 2023
Verified

10/10 Excellent

Zhuoxin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was lovely. The resort is very kid friendly and our kids had a very enjoyable time. :)
Stayed 3 nights in Jun 2022
Verified

10/10 Excellent

Woan Huei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a memorable 3D2N stay with my family in One&Only. The room is well equipped with everything you would need for a perfect staycation; a spacious bathroom, bath bomb for a relaxing soaking, tea in a variety choices and Nespresso coffee machine. Balcony with a long couch is a plus for family chilling session. A short walking to the private beach where you could enjoy the sunrise. The Resort Manager, Mr Rahman is attentive and graceful in accepting feedback. Definitely will come back for another stay.
Stayed 2 nights in Apr 2022
Verified

8/10 Good

Jenle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good for leisure escape that love to stay at resort to enjoy the hotel facilities
Stayed 2 nights in Feb 2022
Verified

8/10 Good

Koh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall a great stay and experience.

The resort is nice but the food at the hotel is overpriced for example a plate of chicken rice will cost you about RM115. Overall the experience is nice and the staff were very friendly and helpful. In addition, the sports club facilities ie tennis and other varieties of sports are excellent. But during this monsoon period ie in December, there’s nothing much you can do at the beach. So try to avoid this period if you can.
Stayed 3 nights in Dec 2021
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Overpriced for what it is. The grounds is fine but
Stayed 2 nights in Nov 2021
Verified

6/10 Okay

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
This happens to be the 4th One&Only resort that I’ve stayed at; therefore there are certain expectations are required to be met. This is an excellent 5 Star Resort without any doubt but hasn’t quite succeeded in living up to the One&Only brand, unfortunately. Parking my vehicle was not an issue but lugging my baggage up a flight of stairs from the carpark to the lobby without any help was not very pleasant. I was only brought to my villa for check-in after I waiting in the lobby from 3.15pm to 4.15pm. Even then, I had to make a fuss before one of the staff attended to me. I was flabbergasted that coffee and tea was served without a sugar bowl or a milk jug during breakfast. I had to remind a member of the staff and by the time the milk and sugar arrived, I was about to finish my breakfast. Great attention to detail when it comes to amenities and presentation and I wouldn’t expect any less from The One&Only must say that all the staff are very well mannered, polite and helpful
Stayed 1 night in Nov 2021