4/10 Poor
BRIAN, SAN ANTONIO
Traveled with partner
Aug 31, 2025
I didn't book the cheapest hotel in the area. I expected more from them.
The first room they put us in the air conditioner was not working properly. Wouldn't housekeeping notice that and tell the manger?
The second room the A/C worked good. But in the middle of the night we realized they did not provide a bed sheet for the room. Only a sheet. I've never been in a hotel that doesn't provide a bed sheet.
Also the bed was VERY firm. So firm that in certain spots you could actually feel the metal coils.
Oh, and when we wanted ice I found out that despite being on the 1st floor the ONLY ice machine for the whole property was at the end of the hall on the 3rd floor. Really?
It just felt like the property manager was trying to skimp every penny they could to the point that it really affected the guest's satisfaction with the property.
I recommend you pass on this location and try somewhere else.
BRIAN
Stayed 1 night in Aug 2025