See all properties

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

5.0 star property
5-star beachfront property near Akumal Beach

Choose dates to view prices

Photo gallery for Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Aerial view
Property video
Outdoor wedding area
Interior
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub

Explore the area

View in a map
Zona Costera K256, Akumal, QROO, 77710
  • Place, Akumal Beach
    ‪7 min drive‬
  • Place, Akumal Ecological Center
    ‪7 min drive‬
  • Place, Yal-ku Lagoon
    ‪9 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Junior Suite

Free minibar, in-room safe, desk, blackout drapes

Deluxe Junior Suite

8.0 out of 10
Very good
(437 reviews)
  • 559 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed
  • Garden view

View all photos for Deluxe Junior Suite Quadruple

View from room

Deluxe Junior Suite Quadruple

7.8 out of 10
Good
(16 reviews)
  • 559 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Garden view

View all photos for Deluxe Junior Suite Single

Free minibar, in-room safe, desk, blackout drapes

Deluxe Junior Suite Single

8.4 out of 10
Very good
(30 reviews)
  • 559 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed
  • Garden view

View all photos for Suite Deluxe With Garden View

Free minibar, in-room safe, desk, blackout drapes

Suite Deluxe With Garden View

  • 559 sq ft
  • Sleeps 5
  • Garden view

View all photos for Deluxe Junior Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Deluxe Junior Suite Ocean View

8.4 out of 10
Very good
(38 reviews)
  • 559 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed
  • Ocean view

View all photos for Mini Suite

Free minibar, in-room safe, desk, blackout drapes

Mini Suite

7.0 out of 10
Good
(11 reviews)
  • 775 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds
  • Garden view

View all photos for Deluxe Junior Suite Ocean View Quadruple

Free minibar, in-room safe, desk, blackout drapes

Deluxe Junior Suite Ocean View Quadruple

  • 559 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Ocean view

View all photos for Mini Suite Quadruple

Free minibar, in-room safe, desk, blackout drapes

Mini Suite Quadruple

  • 775 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds
  • Garden view

About the neighborhood

Akumal

On the beach.You'll be within 3 miles (5 km) of Akumal Beach and 6 miles (10 km) of Xpu-ha Beach with a stay here. Cenote Azul is within 6 miles (10 km) and Half Moon Bay is within 9 miles (15 km).

What's nearby

  • Hekab Be Biblioteca - 6 min drive - 2.9 miles
  • Akumal Beach - 7 min drive - 3.1 miles
  • Akumal Ecological Center - 7 min drive - 3.1 miles
  • Yal-ku Lagoon - 9 min drive - 2.0 miles
  • Riviera Maya Golf Club - 11 min drive - 5.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 68 min drive

Restaurants

  • ‪Xtra Time Sport Bar - ‬2 min drive
  • ‪La Hacienda - ‬2 min drive
  • ‪Ikebana Japanese Restaurant - ‬12 min walk
  • ‪Lobby Bar White Sand - ‬20 min walk
  • ‪Mezcal Lobby Bar - ‬11 min walk

About this property

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

5-star beachfront property near Akumal Beach
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Sirenis Riviera Maya Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 10 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 poolside bars, and 10 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club. Self parking is free. A complete renovation of Grand Sirenis Riviera Maya Resort & Spa - All Inclusive was completed in December 2024.

This 5-star Akumal property is smoke free.

  • 934 guestrooms or units
  • 3 levels
  • 18 buildings
  • 10 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 10 bars or lounges
  • 2 coffee shops
  • Meeting rooms
  • Built in 2006
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive offers 934 accommodations, which are accessible via exterior corridors and feature private hot tubs and free minibar items. Rooms open to balconies. Accommodations have separate sitting areas and are furnished with double sofa beds. 50-inch Smart televisions come with cable channels and Netflix.

Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 17 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and detox wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Similar properties

4 outdoor pools, pool umbrellas, sun loungers
Bahia Principe Grand Tulum - All Inclusive
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.2 out of 5, Very Good, 1,352 reviews
Bahia Principe Grand Tulum - All Inclusive

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room sofa bed
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 bars/lounges
  • 10 restaurants
  • 2 beach bars
  • 2 coffee shops/cafes
  • 3 poolside bars
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 2 outdoor pickleball courts
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Ecotours
  • Evening entertainment
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Hiking/biking trails
  • Hot tub
  • Kayaking
  • Lazy river
  • Music library
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 50-inch smart TV with cable channels
  • Netflix
  • Streaming services

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 15

Special check-in instructions

Guests must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Unlimited a la carte themed dining is available by reservation only, and is subject to availability. Reservations can be made upon arrival. This property enforces a dress code in the themed dining venues.

Access methods

Staffed front desk, key retrieval

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.02 per accommodation, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

All Inclusive Grand Sirenis Riviera Maya
Grand Riviera Maya Sirenis
Grand Sirenis All Inclusive
Grand Sirenis Riviera
Grand Sirenis Riviera Maya Resort All Inclusive Akumal
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Riviera Maya Resort All Inclusive
Grand Sirenis Riviera Maya All Inclusive Akumal
Grand Sirenis Riviera Maya All Inclusive Solidaridad
Grand Sirenis Riviera Maya Solidaridad
Grand Sirenis Riviera Maya All Inclusive Kantenah
Sirenis Riviera Maya Inclusiv
Grand Sirenis Riviera Maya Resort Spa All Inclusive
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Akumal

Frequently asked questions

How close is Grand Sirenis Riviera Maya Resort & Spa - All Inclusive to the airport?

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is 30.7 mi (267-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive.

How close is Grand Sirenis Riviera Maya Resort & Spa - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive offer free breakfast?

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

No, there is no casino at this property.

What time is check-in at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

This property offers free self parking.

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive have a pool?

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive features 3 outdoor pools and a children's pool.

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive have a restaurant?

There are 10 onsite restaurants, offering options like Pan-Asian cuisine and ocean views.

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive have a spa?

This property has a spa, which features facials, beach massages, and hydrotherapy.

How close is Grand Sirenis Riviera Maya Resort & Spa - All Inclusive to downtown Akumal?

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is 2.4 mi away from Akumal.

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 286 out of 479 reviews
Rating 8 - Good. 99 out of 479 reviews
Rating 6 - Okay. 49 out of 479 reviews
Rating 4 - Poor. 25 out of 479 reviews
Rating 2 - Terrible. 20 out of 479 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Stephanie

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, excellent food and never ending cocktails that were delicious. Just be mindful if you have any mobility issues, the resort is extremely large and there are a lot of steps, many of which do not have hand rails. There are shuttles but they are few and far between and can take over 30 minutes to wait at a shuttle stop, assuming there are enough available seats in the one that comes by. If you want to eat at the restaurants, reservations were a challenge and very frustrating because restaurants that were “fully booked” were empty when when you walked by them and when you speak with the hostess, they would not seat you even when people were more than 20 minutes late for their reservation time. They all claimed they had to hold the spot in case the party that reserved ever showed up. I’ve been to many other resorts and they generally have a 10 or 15 minute rule and you lose your spot if you’re not in time. The buffets are great but it would have been nice to try more restaurants while we were there.
Stayed 4 nights in Dec 2025

6/10 Okay

Christina

Liked: Cleanliness, staff & service, property conditions & facilities

70/30

Good Stuff: Service staff is terrific; Shout out to (i) Erik, in Guest Services, who gave me a free hydrotherapy circuit, & (ii) Concierge Karen who booked it for me - it was awesome. & Gerardo in the Spa was fantastic (I have named him my Guru-de-Agua)!!! Shout out to Juan from Butchers for making me an "allergy card" & finding me the next day to ensure that I'd be safe for dining anywhere on property; All bartenders are super, but the bartenders at Marimba at fabulous! The dancers work hard at a lot of outlets - so much respect for their commitment! Not-So-Good Stuff: Horrible, so uncomfortable, body aching, mattresses & pillows; Food in restaurants is woefully underseasoned; & I did not appreciate being told by the other Concierge guys (fantastic Karen was not working that day) that my "welcome gift" was a 90-minute presentation followed by a raffle for the opportunity to earn a week - I paid full price, there was no kind of "good deal" on my pricing that justifies this kind of commitment/ask - this is not a "gift" in any way - it really will really make me think twice about staying here again. Fortunately, the other concierge, Karen, & additional staff made all the difference!
Stayed 3 nights in Oct 2025

8/10 Good

Andres Rafael Castro, Henderson

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, wish they played more Latin music and kept the waters stocked in the room but other than that had a blast.
Stayed 6 nights in Oct 2025

10/10 Excellent

Kerstin, Prospect Heights

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel - Great Service- Very Clean Hote- Good assortment of breakfast - Fresh - Room Very Clean - The Staff was Amazing - very warm and friendly - Beautiful resort with many options
Stayed 7 nights in Oct 2025

10/10 Excellent

Lizett

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at serinis !!! Definitely worth it go once and will definitely go again! Juan from guest service was nice and made my days at the resort easier!
Stayed 4 nights in Oct 2025

10/10 Excellent

Minh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great features : beautiful pools, lazy river, coffee shops, good food, friendly stafff.
Stayed 10 nights in Oct 2025

10/10 Excellent

Joseph Robert

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Edgar manager on duty was absolutely the best. He made sure our family was very comfortable and happy. He never disappoints thats the reason why we continue to come back and we make sure to tell our friends and family about this resort. Diana supervisor at the front desk made our check in very smooth. Walking into the resort after a long flight its always a pleasure to receive a warm welcome and thats what she and her staff jesus, Fernando, and i can not forget Erik Medina from guest services. He was amazing, always very attentive to our needs. David Baak from the buffet is the most caring and sweet young man we always look forward to seeing him. Cecilio from the sports center was amazing. He took us out on a bike tour around the property which was fun and informative after we did archery with him which was so much fun. Honestly there was no need to leave the resort. Leydi and lucia the two young ladies from the pool area including the rest of the pool staff were great. Bartenders at both pools were very hands on and friendly. Gigi,Eric and of course Bacon were absolutely the best. From volleyball ,exercise and playing bingo on raining days in the lobby they made sure we were never bored. The whole staff at this amazing resort from house keeping to concierge were amazing. My family and friends will definitely be back.
Stayed 7 nights in Oct 2025

10/10 Excellent

Joseph Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The room was amazing, clean and stocked with coffee ,beer and water soda cant wait to go back
Stayed 7 nights in Oct 2025

10/10 Excellent

Chris I

Stayed 7 nights in Oct 2025

10/10 Excellent

Shaquille

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had fun with my fiancé and 2-year-old. Enjoyed my stay. Many shows and all kinds of great drinks and activities to do. Also a lot of food options.
Stayed 7 nights in Oct 2025

10/10 Excellent

Korbin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good food and friendly staff always making sure you are getting what you need for a nice vacation
Stayed 5 nights in Oct 2025

10/10 Excellent

Marc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort, 10/10! It was so great that we extended our stay. The food and drinks were wonderful, room was nice, and how can you have a bad day in a lazy river? Juan with guest services made the trip, he was extremely attentive and booked all our dinner reservations for us. He checked in with us daily and was always there to answer our questions. We will be back!
Stayed 5 nights in Oct 2025

10/10 Excellent

Kaitlyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my boyfriend and I’s first time in Mexico and we couldn’t recommend Grand Sirenis enough. Our room (ocean view) and the resort, were always clean. The spa was lovely (we actually got a free 1hr hydrotherapy session from booking with Expedia, which was so relaxing) and, the food and restaurants were great (our favourites were Pueblito Lindo, Butchers and Oishii Teppanyaki). The staff were extremely welcoming, kind, informative and helpful. They were always checking in on us about our room, how our stay was and if we’ve booked any restaurants or have done any excursions. A few main people we would like to give a special shout out to is Edgar, Erik, Omar and our waiter from The Park buffet, Marcelino. We wanted to thank them and all the staff for making our experience so incredibly special and memorable. We hope to be back in the future!
This was our meal at Butchers
This was our meal at Puebilto Lindo
Stayed 7 nights in Sep 2025

10/10 Excellent

Marco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family absolutely adored the staff and service. Everyone was super attentive to our needs. Daggo and Eric Medina always gave us options and recommendations to the different services. Helped with our reservations and checked up on us. Thank you.
Stayed 4 nights in Sep 2025

10/10 Excellent

LaToya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't use the spa
Stayed 6 nights in Sep 2025

6/10 Okay

Jennifer Ashley

Traveled with group
Liked: Staff & service
N/a
Stayed 3 nights in Sep 2025

6/10 Okay

Shaquita

Liked: Staff & service, property conditions & facilities
Clean room nice prices for spa would have loved to swim with the dolphins I’ll do that next time concierge on arrival was a little rude I wouldn’t stay here again because it’s rather far from Tulum taxis where $160 round trip USD Indrive app is a better option but this resort is to far to catch a cheap ride shuttle was $87 which I think should be included.. OVERALL I GIVE IT A 4 Star
Stayed 4 nights in Sep 2025

10/10 Excellent

Melvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent.
Stayed 6 nights in Sep 2025

10/10 Excellent

Hristo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Edgar and his team took great care of us. The room was fabulous and had a wonderful jacuzzi. The staff was kind and catered to our every need. The spa was wonderful, an experience to remember. Dolphins were a wonderful attraction. Snorkeling is a must. Restaurants were great, Carnal was our favorite. Buffet was up to par every single time. We hope to be back soon!
Stayed 6 nights in Sep 2025

10/10 Excellent

Marius

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 10 nights in Aug 2025

10/10 Excellent

Molly Janice, Paradise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have enjoyed the Grand Sirenis 6 times. The updated lobbies,dining halls & especially coffee shops were amazing. We spent a lot of evenings enjoying a game in the coffee shop. The staff are always very friendly and eager to help. Adan in guest services went above and beyond to make sure our stay was comfortable and that we got into the a la cartes of our choosing. He was very quick to respond and very friendly. There were some things that I would suggest and would love to see changed 1: All new lounge chairs for quiet pool and for the beach 2: I was disappointed to see that the spot in the center of the lazy pool was no longer. I always enjoyed painting my own piece of pottery to take home. 3. There were parts of the resort that could use some cleaning attention for example under the stairs crossing over the quiet pool, cans that were there the full duartion of our trip. 4. I noticed that they pressure washed the main pool area every evening but it didn’t seem the quiet pool got cleaned. 5. Monkey poo on lounge chairs that was there for a few days while we were there and staff sweeping around the area but not cleaning the chairs. 6. Maybe suggest quiet hours in the restaurants, I found the music to be too loud at times and somebody with sensory overload it was too much at times. Overall we still enjoy the Grand Sirenis very much and we also enjoyed some time at the Spa
Stayed 10 nights in Sep 2025

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand sirenis has been amazing!! There is not one thing we can fault. Erik Medina has been fantastic, looked after us and made our trip. Our flight has been delayed by 2 days and Erik has sorted everything out for us. We will definitely be back
Stayed 13 nights in Sep 2025

10/10 Excellent

Julie, Fort Collins

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was wonderful. We upgraded to an ocean view room - well worth it. Food was amazing. So many restaurants to choose from plus the buffet. Employees are so friendly and helpful. The beach was quiet and they kept the sea weed under control. We’ve visited Grand Sirenis several times and will go again! My ONLY complaint is the push for membership. We made it clear that we did not want a membership and were still almost stalked by “member services” They were friendly about it and we just had to give a hard NO everytime
Stayed 6 nights in Sep 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff at this resort. This is our second time here, and the staff are always friendly and go above and beyond to make your stay amazing. Our concierge team, Fernando, Dario, and Yessica , and also Omar, were very helpful and accommodating to our wants/needs/concerns. Food was great, coffee shops were a hit with us, and we loved the ice cream shop and tasty crepes. We had a great 4 day vacay!!❤️
Stayed 4 nights in Sep 2025

8/10 Good

Kym

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Housekeeping was great. Trying to get a dinner reservation was VERY challenging and the concierge staff were no help but the guest services were marginally helpful. The people who service the mini bars, coffee and waters took 4 days (out of 6) to finally get it right and supply us with enough water and coffee. Recommend to family/friends??? Maybe
Stayed 7 nights in Sep 2025