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Encanto Acapulco

5.0 star property
5-star luxury resort near Chapel of Peace

Choose dates to view prices

Photo gallery for Encanto Acapulco

A luxurious poolside area with white lounge chairs and a hot tub, overlooking a clear blue sea.
Property video
A modern room with a large balcony overlooking a coastal cityscape and hills.
A modern hotel corridor with a view of the sea.
A wooden deck with a view of the ocean, a person in a hat, and a white building.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Jacques Cousteau 51, Fraccionamiento Brisas del Marques, Acapulco, GRO, 39887
  • Place, Capilla Del Atardecer
    ‪1 min walk‬
  • Place, Chapel of Peace
    ‪6 min drive‬
  • Place, La Quebrada Cliffs
    ‪45 min drive‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪58 min drive‬

Room options

View all photos for Ocean Balcony Suite - King

A modern bedroom with a large bed, bedside lamps, and a view of the city at night.

Ocean Balcony Suite - King

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Ocean Pool Villa - King

A modern hotel room with a bed, a desk, a chair, and a view of the outdoors.

Ocean Pool Villa - King

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Ocean Balcony Suite - 2 Double

A modern hotel room with a large bed, a smaller bed, a seating area, and a balcony with a view.

Ocean Balcony Suite - 2 Double

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Ocean Balcony Suite - King

A modern hotel room with a large bed, a desk, and a view of the ocean.

Ocean Balcony Suite - King

8.8 out of 10
Excellent
(6 reviews)
  • Sea view
  • 656 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Ocean Pool Villa - King

A modern outdoor seating area with a glass table and chairs, a wooden bench, and a view of a pool and pink flowers.

Ocean Pool Villa - King

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 1227 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Ocean Balcony Suite - 2 Double

A modern hotel room with a large bed, a desk, and a chair. The room has a large window with a view of the sea and hills.

Ocean Balcony Suite - 2 Double

  • Ocean view
  • 656 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Ocean Designer Suite - King

A modern hotel room with a large bed, a TV, and a view of the sea.

Ocean Designer Suite - King

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 1001 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Acapulco

Oceanside stay.With a stay at this Brisas del Marqués resort, you'll be within 2 miles (3 km) of Chapel of Peace and 6 miles (10 km) of Botanical Gardens of Acapulco. Arena GNP Seguros is within 6 miles (10 km) and Plaza Isla Diamante is within 9 miles (15 km).
View more Resorts in AcapulcoOpens in a new window

What's nearby

  • Capilla Del Atardecer - 1 min walk - 0.1 miles
  • Chapel of Peace - 6 min drive - 1.7 miles
  • Arena GNP Seguros - 20 min drive - 4.7 miles
  • La Quebrada Cliffs - 45 min drive - 10.2 miles
  • Forum de Mundo Imperial - 49 min drive - 11.4 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 21 min drive

Restaurants

  • ‪Aurea - ‬6 min drive
  • ‪Zibu - ‬4 min drive
  • ‪Sí Señor Acapulco - ‬8 min drive
  • ‪Despecho - ‬6 min drive
  • ‪Bora Bora - ‬15 min walk

About this property

Encanto Acapulco

5-star luxury resort near Chapel of Peace
Encanto Acapulco offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. Event space at this resort measures 1018 square feet (95 square meters) and includes a conference center. A hot tub, spa services, and a library are also featured at the luxury Encanto Acapulco. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Free valet parking is available.

Smoking is allowed in designated areas at this 5-star Acapulco resort.

  • 44 guestrooms or units
  • 5 levels
  • 2 buildings
  • 2 dining venues
  • Meeting rooms
  • 1018 sq ft of conference space
  • 95 sq m of conference space
  • Built in 2009
  • Manager's reception (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
Encanto Acapulco offers 44 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Acapulco resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested. Renovation of all guestrooms was completed in January 2024.

Spa Mar Abierto has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Similar properties

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Las Brisas Acapulco
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  • Spa
  • Parking included
  • Free WiFi
4.8 out of 5, Exceptional, 1,348 reviews
$175 nightly
The price is $210
Aug 18 - Aug 19
Total with taxes and fees
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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Travel crib

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free covered valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: USD 35 to 55 for adults and USD 20 to 40 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Free daily manager's reception

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Library
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool access ramp on site
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 42-inch LCD TV with premium cable channels
  • iPod dock
  • Streaming services

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 35 to 55 for adults, and USD 20 to 40 for children
  • Airport shuttle fee: USD 90 per vehicle (roundtrip, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Encanto Acapulco
Encanto Hotel
Hotel Encanto Acapulco
Encanto Acapulco Hotel
Encanto Acapulco Resort
Encanto Resort
Hotel Encanto
Encanto Acapulco Resort
Encanto Acapulco Acapulco
Encanto Acapulco Resort Acapulco

Frequently asked questions

How close is Encanto Acapulco to the airport?

Encanto Acapulco is 8.8 mi (21-min drive) away from the General Juan N. Alvarez Intl. Airport (ACA) airport, the closest popular airport to the property.

How much does it cost to stay at Encanto Acapulco?

As of Aug 9, 2026, prices found for a 1-night stay for 2 adults at Encanto Acapulco on Aug 24, 2026 start from $345, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Encanto Acapulco have an airport shuttle?

Encanto Acapulco offers an airport shuttle 24 hours a day, on request, for a charge of USD 90 per vehicle, roundtrip.

How close is Encanto Acapulco to the beach?

This resort is 9 mi (15-min drive) from Barra Vieja Beach and 7.3 mi (26-min drive) from Papagayo Beach. Don't forget your sunscreen!

Does Encanto Acapulco offer free breakfast?

Free breakfast isn’t offered at Encanto Acapulco, but cooked-to-order breakfast is offered for a fee of between USD 35 and 55 for adults, USD 20 and 40 for children. It's available every day from 7 AM to noon.

Is there a casino at Encanto Acapulco?

No, there is no casino at this resort.

What time is check-in at Encanto Acapulco?

Check-in start time: 3 PM; Check-in end time: anytime.

Is there free parking at Encanto Acapulco?

This resort offers free valet parking.

Does Encanto Acapulco have a pool?

Encanto Acapulco features an outdoor pool. Guests can enjoy pool access from 8:00 AM to 8:00 PM.

Does Encanto Acapulco have a restaurant?

There are 2 onsite restaurants, offering options like Mexican cuisine, ocean views, and al fresco dining.

Does Encanto Acapulco have a spa?

Pamper yourself with a day at Spa Mar Abierto, where you can enjoy prenatal massages, body wraps, and aromatherapy.

How close is Encanto Acapulco to downtown Acapulco?

Encanto Acapulco is 2.3 mi away from Puerto Marques.

Encanto Acapulco Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 369 out of 535 reviews
Rating 8 - Good. 101 out of 535 reviews
Rating 6 - Okay. 27 out of 535 reviews
Rating 4 - Poor. 14 out of 535 reviews
Rating 2 - Terrible. 24 out of 535 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

robert

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic resort. Fantastic room, amenities, food, service and location. I have traveled the world for 40 years, and there is nothing better that i havr experienced than my stay at El Encanto.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Excellent experience but the service was slow.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best in Acapulco!

Warm service and the best views of the Acapulco Bay! Origen restaurant is a must!
Stayed 3 nights in Oct 2022
Verified review

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience the property has great view and the service is excellent!!
Stayed 2 nights in May 2023
Verified review

8/10 Good

Daniel

Liked: Cleanliness, staff & service
The hotel is beautiful and has a privileged view and location, unfortunately the hotel is a little bit run down, service is good as the staff is very friendly but it feels like they are missing more staff and sometimes things take to long to arrive. The only real issue I had was the food, the quality was terrible and taste was subpar. I had to return a ceviche trio because the fish was completely off, dry and smelly. On my last day I had the sopes with cecina and immediately had an upset stomach. Dinner at the star restaurant was far below my expectations also for a “renowned chef menu”
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

nathan

Liked: Staff & service, amenities, property conditions & facilities
Staff is excellent! The location is great and the views are truly amazing! The breakfast food options are great but the dinner menu has room for improvement but the vibe is five stars. The villas are definitely worth the money and the pool area was spectacular. Overall Encanto is great property!
Stayed 5 nights in Feb 2023
Verified review

10/10 Excellent

Magally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing
Verified review

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities
.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view at this property is breath taking. Nonetheless, this property is not very safe for young children. The lobby has many openings where a small child fits and it is on an upper level.
Stayed 6 nights in Oct 2022
Verified review

6/10 Okay

Diego

Liked: Cleanliness, amenities, property conditions & facilities
The service is friendly but really slow
Stayed 2 nights in May 2024
Verified review

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at Encanto Hotel in acapulco following the aftermath of Otis left me with mixed feelings. The property has impressively restored the hotel, but certain aspects of my experience gave me pause. The restoration efforts undertaken by the property post-Otis cannot be overlooked. The hotel has done a commendable job in bringing the property back to its former glory, which is truly praiseworthy. However, I was disappointed by the prevalence of hidden fees, particularly the daily service charges that were not explicitly communicated upfront. I paid more in service charges and tips than the costo of food and beverage. Additionally, the lack of complimentary in-room coffee in the mornings was somewhat surprising and felt like an inconvenience. Moreover, the inconsistency in service was evident during my visit. On multiple occasions, I found myself having to actively seek out waitstaff at the pool area, which detracted from the overall relaxation and enjoyment of the facilities. Attention to detail seemed lacking in some areas, and I believe this is an aspect that could be improved upon. While the hotel's restoration efforts are commendable, the issues of hidden fees, service inconsistencies, and attention to detail detracted from what could have been a more enjoyable stay. I hope that these areas can be addressed to enhance the overall guest experience in the future." Overall Rating: 3/5 ⭐️
Stayed 3 nights in Apr 2024
Verified review

10/10 Excellent

FRANCISCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar espectacular para relajarte, descansar y disfrutar de una vista espectacular de la Bahía de Acapulco
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

America

Liked: Cleanliness
Disliked: Amenities
Bien, no me encanto
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy recomendable. Buen servicio
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Penélope

Liked: Cleanliness, staff & service, property conditions & facilities
Si
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Oscar Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sin dudas un lugar de Encanto, pasamos una estancia súper.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
La zona de la alberca y restaurantes son excepcionales, la comida muy buena y la selección de cava lo es igual. De día la música es tranquila, adhoc a lo que buscas en un hotel con un ambiente relajado, sin embargo, de noche es una playlist que incluye algunas canciones antisonantes (no apto para niños cuando es el caso) y el volumen de esta muy alto, tanto que incomodaba aún con las ventanas de la aterrada cerradas. Las habitaciones son sencillas, creo que abusan de lo minimalista haciéndolas un poco incómodas en cuanto a necesidades del huésped. El servicio de concierge bastante deficiente, mejor que no lo ofrezcan; la señorita Wendy, me dejó sin reservaciones para dos restaurantes por que leyó o entendió mal los mensajes enviados… enviaron mi room service a otra habitación por error, demorando mas de una hora para una hamburguesa y mismo caso con una cubeta con hielos… El personal del valet muy atentos El personal de restaurante y alberca, siempre con buena disposición, pero había pocos meseros para los huéspedes que habían, haciendo el servicio un poco lento. No estoy muy seguro si regresaría al hotel, buscaría otra opción e intentar en otra cadena del mismo nivel.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Juan Miguel

Liked: Staff & service, property conditions & facilities
El hotel y sus vistas son increíbles! Sin embargo nos tocaron sábanas sucias y rotas.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Sergio Alfredo Gonzalez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantástico todo!
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities
Espectacular
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Jose Benjamin

Liked: Cleanliness, property conditions & facilities
La pasamos muy bien ! Recepción,Valet parking ! Gente muy linda y Cortez nos dieron un up grade a la habitación 308 muy lindo espacio solo que le entraba mucha luz por la noche y fue difícil conciliar el sueño así ! Muy agradecidos ya que incluso nos dieron permiso de quedarnos hasta que abrieran la autopista sin cargos extras y nos ofrecieron tarifa preferencial por ayuda si no abriera la autopista 🙏 GRACIAS Lo único es que para desayunar y comer el tiempo de espera por la comida fue de 1 hora
Stayed 2 nights in Jan 2026
Verified review

2/10 Terrible

José

Disliked: Cleanliness, property conditions & facilities
La habitacion descuidada toallas y sillon sucios el aire acondicionado no servia.. habia una gotera en la terraza (que varios guespedes reportaron) nos dijo el de mto y seguia, La colcha con olot horrible. En el restaurante las servilletas y nos tocaron tazas sucias pesimo u lento servicio, despota la Srita que nos atendió. Salimos 3 noches antes de lo previsto pésimo! Lo unico bueno los del valet supet amables
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Karla

Liked: Cleanliness, amenities, property conditions & facilities
Las instalaciones están muy chulas…
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel tiene una arquitectura increíble, los cuartos muy cómodos y limpios.
Stayed 4 nights in Dec 2025

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