Save

Phoenix

3.0 star property
3-star hotel near Zermatt-Matterhorn Ski Paradise

Choose dates to view prices

Photo gallery for Phoenix

Deluxe Double Room, 2 Twin Beds, Mountain View (Matterhorn) | Down comforters, in-room safe, desk, blackout drapes
Mountain view
Front of property
Room | Down comforters, in-room safe, desk, blackout drapes
Free daily buffet breakfast
Reviews
9.4

Exceptional

Popular amenities

  • Pet friendlyPet friendlyPet friendly
  • Breakfast included
  • SpaSpaSpa
  • Free WiFiFree WiFiFree WiFi
  • BarBarBar
  • GymGymGym

Explore the neighborhood

Map
Untere Wiestistrasse 11, Zermatt, VS, 3920
  • Popular LocationZermatt-Matterhorn Ski Paradise1 min walk
  • Popular LocationZermatt-Furi Gondola18 min walk
  • Popular LocationSunnegga Ski Resort19 min drive

Room options

View all photos for Room

Room | Down comforters, in-room safe, desk, blackout drapes

Room

  • 301 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room, 2 Twin Beds, Mountain View (Matterhorn)

Deluxe Double Room, 2 Twin Beds, Mountain View (Matterhorn) | Down comforters, in-room safe, desk, blackout drapes

Deluxe Double Room, 2 Twin Beds, Mountain View (Matterhorn)

  • 279 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room (Matterhorn View from Balcony)

Down comforters, in-room safe, desk, blackout drapes

Standard Double Room (Matterhorn View from Balcony)

  • 215 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 2 Twin Beds

Standard Double Room, 2 Twin Beds | Down comforters, in-room safe, desk, blackout drapes

Standard Double Room, 2 Twin Beds

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, 2 Twin Beds

Superior Double Room, 2 Twin Beds | Down comforters, in-room safe, desk, blackout drapes

Superior Double Room, 2 Twin Beds

  • 247 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 2 Twin Beds

Deluxe Double Room, 2 Twin Beds | Down comforters, in-room safe, desk, blackout drapes

Deluxe Double Room, 2 Twin Beds

  • 279 sq ft
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Aerial view
Alpenhotel Fleurs de Zermatt
Pool
Breakfast included
Spa
Free WiFi
4.7 out of 5, Exceptional, (569)
The price is $301
per night
$322 total
includes taxes & fees
May 24 - May 25
Alpenhotel Fleurs de Zermatt

About the neighborhood

Zermatt

On river.Within a 5-minute walk of the hotel, you'll find Zermatt-Matterhorn Ski Paradise and Zermatt–Sunnegga Funicular. Tour Monte Rosa and Zermatt Visitor Center are also within half a mile (1 km).

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk
  • Zermatt–Sunnegga Funicular - 5 min walk
  • Zermatt Visitor Center - 7 min walk
  • Zermatt-Furi Gondola - 18 min walk
  • Sunnegga Ski Resort - 19 min drive

Getting around

  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • Golden India - 6 min walk
  • Grizzly's - 7 min walk
  • Ristorante Pizzeria CasaMia - 7 min walk
  • CERVO après ski - 7 min walk
  • Fuchs - 6 min walk

About this property

Phoenix

3-star hotel near Zermatt-Matterhorn Ski Paradise
You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A fitness center, spa services, and multilingual staff are also featured at Phoenix. A train station pick-up service and a train station drop-off service are available for a fee.

This 3-star Zermatt hotel is smoke free.

  • 1 building
  • 27 guestrooms or units
  • 4 levels
  • Built in 2009
  • Buffet breakfast (free)
  • Ski equipment storage
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
Phoenix offers 27 accommodations with espresso makers and safes. Beds feature down comforters. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages.

Languages

Dutch, English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 4 miles (CHF 18 per day)
  • Train station pick-up and drop-off shuttle (surcharge) from 8:30 AM to 5:30 PM
  • Train station shuttle on request

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge

Things to do

  • Bicycle storage
  • Bicycle tours
  • Gym
  • Helicopter/airplane tours
  • Ropes course
  • Ski storage
  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Espresso maker

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8 AM - 9:00 PM
Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between October 18 and December 17.

Access methods

Staffed front desk

Pets

  • Pets: CHF 20 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Food and water bowls are available

Children and extra beds

  • This property does not allow children.
  • Rollaway/extra beds are available for CHF 100 per day.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: CHF 18 per day (22966 ft away)
  • Pet fee: CHF 20 per pet, per day
  • Rollaway bed fee: CHF 100 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, Eurocard, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Phoenix Hotel Zermatt
Phoenix Zermatt
Phoenix Hotel
Phoenix Zermatt
Phoenix Hotel Zermatt

Frequently asked questions

How close is Phoenix to the airport?

Phoenix is 50.1 mi (75-min drive) away from the Sion (SIR) airport, the closest popular airport to the property.

Does Phoenix have an airport shuttle?

Airport shuttle services are not available at Phoenix.

Does Phoenix offer free breakfast?

Phoenix offers free buffet breakfast every day from 7:30 AM to 10:00 AM.

Is there a casino at Phoenix?

No, there is no casino at this hotel.

What time is check-in at Phoenix?

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM.

Is there free parking at Phoenix?

Free parking is not available at this hotel.

Does Phoenix have a pool?

Phoenix does not have a pool.

Does Phoenix have a spa?

This hotel doesn't have a spa, but it does offer prenatal massages.

How close is Phoenix to downtown Zermatt?

Phoenix is 0.5 mi away from Zermatt.

Phoenix Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 441 out of 616 reviews" "
Rating 8 - Good. 146 out of 616 reviews" "
Rating 6 - Okay. 21 out of 616 reviews" "
Rating 4 - Poor. 2 out of 616 reviews" "
Rating 2 - Terrible. 6 out of 616 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Irina

Stayed 2 nights in Jan 2024

10/10 Excellent

True

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant property and walking distance from Train station. The staff are amazing and friendly. Breakfast is the best I have seen for long time. Couldn’t recommend this hotel higher.
Stayed 1 night in Jan 2024

10/10 Excellent

Leah Czarina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Helpful Staff
Best Breakfast in my 2 weeks travel. The lady at the front desk is very super helpful (I am not expecting this). She let us store our luggage at their their storage room even if we already checked out. It eases our hiking that morning for not carrying heavy backpacks. She also showed us the live weather condition up in the mountains.
Stayed 1 night in Sep 2023

6/10 Okay

Mike

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property is new and very clean. Staff was friendly but unable to support in a relatively simple situation. An early train departure forced us to leave before breakfast (included in the cost of the booking) and the hotel staff was unable to provide us even with a couple pieces of fruit that was already setup in the dining area. It was a nice stay but for the price of accommodations you’d expect a bit better customer service.
Stayed 1 night in Sep 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very well-maintained
Stayed 1 night in Oct 2023

10/10 Excellent

Michael, Dundas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady helped us fix a shower issue, and helped us make decisions on our excursions. Breakfast well done, service excellent. Thanks!
Stayed 2 nights in Sep 2023

10/10 Excellent

Martita

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff is very helpful and great. We feel the warm welcome. Very clean and updated. Breakfast is awesome.I will Highly recommended the hotel.
Stayed 4 nights in Sep 2023

10/10 Excellent

Maureen Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent and quick to respond to enquires. I would recommend this hotel.
Stayed 2 nights in Sep 2023

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Amazing stay, great location, very friendly staff, suggestions for walking routes and dinner. Well equipped room, very clean.Good breakfast, would love to return.
Stayed 2 nights in Sep 2023

2/10 Terrible

suja

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We were charged 20chf for a lost room key card but never gave us a replacement.we were never told during check in that there is a cost for lost key card!
Stayed 2 nights in Sep 2023