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5.0 out of 5

"We chose the Hotel Phoenix based on the excellent reviews we read on Trip Advisor and Travelocity. The reviews were correct. This place was everythi ... " More

By a verified traveler on Wed 20 Mar 2019

Hotel Description

3-star hotel near Matterhorn Ski Paradise

On river

You'll find Matterhorn Ski Paradise and St. Mauritius Church within a 15-minute walk of this Zermatt hotel. Matterhorn Museum and Mountaineers Cemetery are also within half a mile (1 km).

Free breakfast

This hotel features a fitness center and a bar/lounge. Traveling on business? Take advantage of the free WiFi in public areas, express check-in, and train station pick-up service. Enjoy the free buffet breakfast each morning.

Free WiFi, flat-screen TVs

The 27 soundproofed guestrooms offer free WiFi and espresso makers. Flat-screen TVs come with cable channels, and other amenities include down comforters and hair dryers.

Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Standard Double Room (Matterhorn View from Balcony)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Double Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Double Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Double Room, 2 Twin Beds, Mountain View (Matterhorn)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Double Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Phoenix ratings based on 3 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Phoenix

Everyone (2) Couples (1)
5 out of 5
We chose the Hotel Phoenix based on the excellent reviews we read on Trip Advisor and Travelocity. The reviews were correct. This place was everything everyone said it was. Our view of the Matterhorn off the balcony was wonderful. The rooms are spacious and immaculately cleaned as is the whole hotel. The owners are very friendly and helpful and were anxious to help us with all of our questions about how to navigate Zermatt and the surrounding area. The breakfast they serve is first class. With more selections than anyone could want. We couldn't be happier with our stay. Thank you Hotel Phoenix....Martin and Jennifer

Posted by on Mar 20, 2019

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Comment from Hotel Management

Mar 23, 2019 by Jolanda - Front Desk Manager

Thank you very much for your 5-star review. We are delighted to see, that you have enjoyed your stay with us. We would be delighted to welcome you again in our hotel.

5 out of 5

Hotel Phoenix in Zermatt

Pros: Style, quiet, view, GREAT BREAKFAST.
Cons: I think there may be some remodeling starting next door? However the double paned glass windows cut out the noise very well.
An absolutely fabulous experience! A short walk from the train station to the beautiful hotel on the hill. We booked the superior double that had a beautiful full window that opened out to directly see the Matterhorn. Spectacular. A great workout room and the best hotel breakfast that we have EVER had...and we travel a lot! Beautiful clean simple furnishings with a bit of panache...incredible bathroom, sparkling clean. We almost changed our vacation plans in order to stay here another night. Highly recommend it! FYI - Zermatt is a car-free city. Don't make the mistake that we did and drive into town. Almost got a $400 fine! You must take the train from Tausch....which was really fun!

Posted by on Jul 13, 2018

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Comment from Hotel Management

Jul 29, 2018 by Laurence Zavagno - Gastgeberin

Thank you very much for taking the time for writing a review. We are delighted to hear, that you have enjoyed your stay in Zermatt. There is no remodelling going on next door, they just had to repair something, that took a few days to complete.

5 out of 5
We loved staying at this hotel. We had very nice views of the Matterhorn. It was was a bit off the main tourist streets, but we liked It that way. It was very quiet.

Posted by on Jul 11, 2018

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Renovations + Closures

The property is closed between 22 April and 22 May.

Property Features

You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. A fitness center, spa services, and tour/ticket assistance are also featured at the business-friendly Phoenix. A train station pick-up service and a train station drop-off service are available for a fee. This 3-star Zermatt hotel is smoke free.

  • 1 building
  • 27 guestrooms or units
  • 4 levels
  • Built in 2009
  • Buffet breakfast (free)
  • Bar or lounge
  • Ski equipment storage
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Zurich (ZRH) (254.9 km / 158.4 mi)
  • Train station: Zermatt Station (0.1 km / 0.1 mi)
  • Property shuttles: Train station pick-up
  • Parking:

Room Amenities

Phoenix offers 27 accommodations with espresso makers and safes. Beds feature down comforters. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Flat-screen television
  • Cable channels
  • Espresso maker
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Heating
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:30 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sledding nearby
  • Snowboarding nearby
  • Bicycle rentals nearby
  • Mountain climbing nearby
  • Ski lessons available nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Thai massage
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 7 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 8 AM - 9:30 PM.
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. For more details, please contact the property using the information on the booking confirmation.

Train station shuttle service is available on request from 8:30 AM to 5:30 PM. Fees may apply. Contact the property in advance to make arrangements.

Zermatt is in a car-free zone and can be reached only by train.

The front desk at this property is open daily from 8 AM - 9:30 PM.
Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. For more details, please contact the property using the information on the booking confirmation.

Train station transportation is offered on request from 8:30 AM to 5:30 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10:30 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: CHF 12 per pet, per night
  • Only dogs and cats are allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available. Safety features at this property include a fire extinguisher and a smoke detector. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

  • No pets or service animals allowed
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 12 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Phoenix Hotel Zermatt
  • Phoenix Zermatt
  • Phoenix Hotel
  • Phoenix Zermatt
  • Phoenix Hotel Zermatt

You should know

  • Phoenix offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

url importing https://www.travelocity.com/Zermatt-Hotels-Phoenix.h3032593-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.