See all properties

Grand Hotel Zermatterhof

Choose dates to view prices

Photo gallery for Grand Hotel Zermatterhof

An outdoor seating area with multiple umbrellas and potted plants, in front of a hotel with a mountain backdrop.
A bedroom with a large bed, a stone wall, a fireplace, a TV, and a wooden ceiling.
A hotel with multiple balconies, a snow-covered mountain backdrop, and a sign reading "Zermatt Hotel".
A modern indoor pool area with lounge chairs, a clear pool, and wooden accents.
Pool

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
Bahnhofstrasse 55, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Matterhorn Museum
    ‪1 min walk‬
  • Place, Zermatt - Furi
    ‪2 min walk‬

Room options

View all photos for Double Room

A hotel room with a large bed, two bedside tables, a desk, a chair, and a window with curtains.

Double Room

10.0 out of 10
Exceptional
(7 reviews)
  • Mountain view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Double Room

A hotel room with a bed, a desk, a television, and a chair.

Classic Double Room

9.8 out of 10
Exceptional
(8 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Deluxe Double Room

A hotel room with a large bed, a bench, a nightstand with lamps, a mirror, and a bathroom visible through an open door.

Deluxe Double Room

  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Deluxe Double Room (Matterhorn View)

A modern hotel room with a kitchenette, a sofa with orange pillows, a glass coffee table, and a view of buildings through the window.

Deluxe Double Room (Matterhorn View)

8.4 out of 10
Very good
(6 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Grand Suite (Matterhorn View)

A hotel room with a large bed, wooden headboard, two bedside tables with lamps, a bench, a desk with a chair, and a view of a balcony with a railing.

Grand Suite (Matterhorn View)

  • Mountain view
  • 818 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite (Chalet)

A cozy loft-style room with a wooden ceiling, a gray sofa, a white armchair, a small wooden table, and a TV mounted on the wall.

Suite (Chalet)

  • 700 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Classic Double Room (Matterhorn View)

A hotel room with a large bed, two chairs, a desk, a lamp, and a window with curtains.

Classic Double Room (Matterhorn View)

8.0 out of 10
Very good
(4 reviews)
  • Mountain view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Superior Double Room (Classic)

A cozy living room with a sofa, a coffee table, and a TV. There is a kitchen area with wooden cabinets and a large window.

Superior Double Room (Classic)

9.4 out of 10
Exceptional
(3 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Junior Suite, 1 Bedroom

A cozy room with a wooden ceiling, a sofa, a dining table, and a fireplace.

Junior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Junior Suite, 1 Bedroom (Matterhorn View)

A cozy room with a red sofa, wooden ceiling, and large windows with red curtains.

Junior Suite, 1 Bedroom (Matterhorn View)

  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite, 1 Bedroom, Corner (Matterhorn View)

A well-lit room with a wooden ceiling, a round glass table, and red upholstered chairs. There is a desk with a lamp and a television on a stand.

Suite, 1 Bedroom, Corner (Matterhorn View)

10.0 out of 10
Exceptional
(2 reviews)
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Signature Suite, 1 Bedroom (Classic)

A spacious living area with a wooden ceiling, a stone fireplace, a red sofa, and a glass coffee table.

Signature Suite, 1 Bedroom (Classic)

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite (Chalet - Matterhorn View)

A modern bathroom with a skylight, granite countertops, a bathtub, and a large mirror.

Suite (Chalet - Matterhorn View)

  • Mountain view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

CHALET TWO BEDS

  • Sleeps 10

CHALET WITH BALCONY

  • Sleeps 10

CHALET WITH DOUBLE BED

  • Sleeps 10

About the neighborhood

Zermatt

City center retreat .With a stay at this Zermatt City Centre hotel, you'll be steps from Matterhorn Museum and Mountaineers Cemetery. Matterhorn is also in the area.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Matterhorn Museum - 1 min walk - 0.1 miles
  • Zermatt - Furi - 2 min walk - 0.1 miles
  • Mountaineers Cemetery - 2 min walk - 0.1 miles
  • Furi Ski Area - 2 min walk - 0.1 miles

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ‪Elsie Bar - ‬1 min walk
  • ‪Hotel Post Zermatt - ‬2 min walk
  • ‪Brown Cow Pub - ‬2 min walk
  • ‪Old Zermatt - ‬3 min walk
  • ‪Stefanie's Creperie - ‬1 min walk

About this property

Grand Hotel Zermatterhof

Family-friendly 5-star hotel near Matterhorn Museum
Grand Hotel Zermatterhof offers its guests a full-service spa, an indoor pool, and a hot tub. There are 3 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and 4 meeting rooms. Event space at this hotel measures 398 square feet (37 square meters) and includes conference space. A fitness center, a sauna, and spa services are also featured at the luxury Grand Hotel Zermatterhof. A train station pick-up service and a train station drop-off service are free.

Smoking is allowed in designated areas at this 5-star Zermatt hotel.

  • 1 building
  • 69 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 2 bars or lounges
  • 398 sq ft of conference space
  • 37 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
Grand Hotel Zermatterhof offers 69 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. A pillow menu is available. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Vita borni has 5 treatment rooms. Services include hot stone massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Similar properties

A modern spa area with sun loungers and a view of a snowy mountain landscape.
BEAUSiTE Zermatt
Zermatt
  • Pool
  • Hot tub
  • Breakfast included
  • Spa
4.9 out of 5, Exceptional, 536 reviews
$471 nightly
The price is $498
Oct 25 - Oct 26
Total with taxes and fees
BEAUSiTE Zermatt

Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free train station pick-up and drop-off shuttle
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Things to do

  • 9-hole adjacent golf course
  • Bicycle rentals
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

Room amenities

Entertainment

  • HDTV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk

Pets

  • Pets: CHF 45 per pet, per day

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 200.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 45 per pet, per day
  • Rollaway bed fee: CHF 200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Grand Hotel Zermatterhof
Grand Zermatterhof
Zermatterhof Grand Hotel
Grand Hotel Zermatt
Grand Hotel Zermatt
Grand Hotel Zermatterhof Hotel
Grand Hotel Zermatterhof Zermatt
Grand Hotel Zermatterhof Hotel Zermatt

Frequently asked questions

How close is Grand Hotel Zermatterhof to the airport?

Grand Hotel Zermatterhof is 50.1 mi (75-min drive) away from the Sion (SIR) airport, the closest popular airport to the property.

Does Grand Hotel Zermatterhof have an airport shuttle?

Grand Hotel Zermatterhof offers an airport shuttle.

Does Grand Hotel Zermatterhof offer free breakfast?

Grand Hotel Zermatterhof offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Grand Hotel Zermatterhof?

No, there is no casino at this hotel.

What time is check-in at Grand Hotel Zermatterhof?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Grand Hotel Zermatterhof?

Free parking is not available at this hotel.

Does Grand Hotel Zermatterhof have a pool?

Grand Hotel Zermatterhof features an indoor pool.

Does Grand Hotel Zermatterhof have a restaurant?

There are 3 onsite restaurants, offering options like Regional cuisine and garden views.

Does Grand Hotel Zermatterhof have a spa?

Pamper yourself with a day at Vita borni, where you can enjoy facials, Swedish massages, and Ayurvedic treatments.

How close is Grand Hotel Zermatterhof to downtown Zermatt?

Grand Hotel Zermatterhof is 0.1 mi away from Zermatt.

Grand Hotel Zermatterhof Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 348 out of 398 reviews
Rating 8 - Good. 34 out of 398 reviews
Rating 6 - Okay. 9 out of 398 reviews
Rating 4 - Poor. 4 out of 398 reviews
Rating 2 - Terrible. 3 out of 398 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and facilities. My family had a great time.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property Impeccable service
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness
The hotel is first class and the staff are even better. Truly special place
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and service were first class. Staff were very helpful and courteous.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was one of the best experiences I've had at many hotels in the last 30 years. The room was well kept clean and quiet. All staffs were very friendly and helpful. This was my first travel to Switzerland Alps area and noticed all villages had numerous flies flying around. But this hotel seemed making efforts to reduce their exposures to guests.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Amazing Hotel & Staff
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wind moved the window door outside my room and my view was cut in half. That is only thing. Overall this place is good, got the customers service that others hotels don’t have.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Had an amazing stay!
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful hotel in a perfect location.
Stayed 4 nights in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and very friendly staff
Stayed 6 nights in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in Zermatt
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely perfect in every aspect. Staff were amazing, location is the best, the spa is gorgeous. A real treat to stay in such a meticulously maintained historic hotel. 5 stars +
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Grand Hotel Zermatterhof was exceptional from start to finish. The location is absolutely ideal—right in the heart of Zermatt, making it easy to explore everything on foot. One of the highlights was the beautiful outdoor bar, perfect for relaxing with a drink while taking in the stunning surroundings. The hotel’s convenient ride service made getting around town effortless, especially with luggage or after a long day out. What truly set the experience apart, though, was the warm and attentive staff, who made us feel welcome at every turn. A perfect blend of luxury, comfort, and genuine hospitality.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous stay in Zermatt!! Everything was handled so well at this hotel! We were met at the train by Carlos who took care of everything! Check in was wonderful. The front desk staff were so personable and professional. Room was spacious; amenities well provided. Breakfast is very good. Piano player is such a nice addition. View of the Matterhorn while we ate. Singer in the bar in the afternoon is very good. Ate in the bar and Say Cheese. Very good staff and food. Easy to walk to countless other restaurants and stores. This is a fabulous hotel. Worth every penny. Would come back to Zermatt just to stay here!! Thank you for a great experience!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities

GREAT HOTEL

The hotel and staff are amazing. They were very friendly and accommodating. This is truly a leading hotels of the world
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best property in Zermatt
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of those properties that you would have regretted not having booked if you stayed somewhere else. It is hard to beat this hotel due its proximity to everything and amazing customer service.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The acommodations were excellent and the restaurant Liusa service was superb.
Stayed 3 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful service. Piano bar and breakfast were great.
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property. Superb location.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place
Stayed 1 night in Jul 2023

Explore More Ways to Travel with Travelocity