Book a Hotel near Xicotencatl Theater, Tlaxcala

When I checked in the room assigned to me hadn't been cleaned. There were dirty towels in the bathroom floor and the bed had been slept in. The second room didn't have the complimentary bottles water. Every day during my stay I had to call the front desk to get something the cleaning staff forgot -- glasses, towels, or bottled water.

I didn't realize it was so far from the city center. Very secluded except for the large outlet mall.

I stayed at the Marriott Puebla for a business trip. The Marriott Puebla has traditional Mexican warmth with an unexpected world class luxury. It is conveniently located from the corporate office that I work for. The check-in was smooth and the young front desk clerk (wish I could remember her name) was most pleasant and helpful. She asked if I needed dinner arrangements and offered to assist with reservations or suggestions. Somehow she discovered that I was visiting my corporate office and since she knew that it was my first stay at the hotel, she offered clear directions to get there. When I was walking to my room, initially took me a few moments to realize the enormous garden areas available. It made feel peace of mind. The room was much nicer and larger than I had anticipated. The room along with a well-appointed bathroom and terrific shower makes you feel really comfortable. There was enough room to move around (even for 3 people). I love Marriott’s bed, it was extremely comfortable, additional the seating area and ample work desk helped me to work after meetings. A quick call to guest services and I received immediately information for everything: room service, dining, etc; you have everything you need only by pressing one button. I did eat at the hotel's restaurant (I think it is called Factory), it is a brand new restaurant with exquisite options available, I tried a beef option and was delicious. The service was delivered promptly and with professionalism. Since my agenda was extended I left the hotel on sunday morning. I noted that this hotel isn’t for business travelers only; it is also for leisure travelers. It has ample garden areas and 2 outdoor pools to relax. I enjoyed the gardens and the heated pool during saturday afternoon. All of the staff I encountered were really friendly and helpful. Definitely I would not hesitate to stay at the Marriott Puebla for my next visit.

Excellent hotel. All amenities one would want and expect. Easy access to downtown airport as well as local attractions. Good value.