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"Property did not have any trash laying around nor there weren't any people standing in the door " More

By a verified traveler on Sun 26 Sep 2021

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Hotel Description

Hotel near Potomac Mills in Woodbridge

In suburbs

You'll find Potomac Mills and Stonebridge at Potomac Town Center within 2 miles (3 km) of this hotel. Also, Rippon Lodge Historic Site is within 3 miles (5 km) and Sentara Lake Ridge is within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Traveling for business? Take advantage of the 24-hour business center, express check-in, and conference space. Enjoy the 24-hour gym and conveniences like a 24-hour front desk and laundry facilities.

Free WiFi, flat-screen TVs

The 172 guestrooms have flat-screen TVs with cable channels and offer free WiFi and coffee/tea makers. Other amenities include free local calls, hair dryers, and safes.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$75* Per night/room Dec 7 - Dec 8

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Potomac Mills ratings based on 17 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Potomac Mills

Everyone (8) Couples (1) Family (7)
5 out of 5

Posted by on Sep 28, 2021

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Comment from Hotel Management

Sep 29, 2021 by MHammond

Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!

4 out of 5
Property did not have any trash laying around nor there weren't any people standing in the door

Posted by on Sep 26, 2021

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Comment from Hotel Management

Sep 27, 2021 by MHammond

Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I regret in this instance we did not live to our goal to lead the industry in customer care. We will take your comment as a training opportunity to improve upon our performance. At your service!!

1 out of 5
You guys messed up my reservation so I couldn’t even stay at the hotel

Posted by on Aug 23, 2021

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Comment from Hotel Management

Aug 25, 2021 by BWPM

Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I regret in this instance we did not live to our goal to lead the industry in customer care. We will take your comment as a training opportunity to improve upon our performance. At your service!!

3 out of 5
The staff was friendly. Check in was s-l-o-w. Our room was okay. TV remote was lame-you could not change channels. TV was at maximus volume when turned on. Very annoying. Only one out of 3 keys made would open the room. The so-called breakfast was a bag of Wal-Mart instant oatmeal & granola bar.

Posted by on Jul 26, 2021

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Comment from Hotel Management

Jul 31, 2021 by BWPM

Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I regret in this instance we did not live to our goal to lead the industry in customer care. We will take your comment as a training opportunity to improve upon our performance. At your service!!

5 out of 5

Posted by on Apr 4, 2021

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Comment from Hotel Management

Apr 22, 2021 by MHammond

Dear Anonymous Guest, Thanks for choosing the Best Western, Potomac Mills and for posting such a great rating on our behalf. We hope you stay with us every time you are in the area. Sincerely, Michael Hammond Asst. Director of Operations

4 out of 5
The best thing about this Best Western is the bed, it was so soft and comfortable, especially after a long trip. The one thing I didn't like was that there was no mini fridge or microwave, this would have been convenient since there was no full breakfast bar as advertised, due to covid 19. Overall had to give a rating of 4.5 out of 5.

Posted by on Mar 26, 2021

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Comment from Hotel Management

Mar 26, 2021 by MHammond

Dear Anonymous Guest, Thank you for choosing the Best Western Potomac Mills and for posting such a great review on our behalf. We hope you choose to stay with us every time you visit the area. Sincerely, Michael Hammond Asst. Director of Operations

1 out of 5
the rooms were old, redone with laminate floors which made it look cheap. Walked in the room and left went across the suite to Comfort inn. Wasted my money

Posted by , from north carolina on Oct 14, 2020

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5 out of 5

Posted by on Feb 1, 2020

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Comment from Hotel Management

Feb 4, 2020 by BWPM

Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!

5 out of 5

Posted by on Jan 27, 2020

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Comment from Hotel Management

Feb 9, 2020 by BWPM

Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!

5 out of 5

Posted by on Jan 12, 2020

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Comment from Hotel Management

Jan 12, 2020 by BWPM

Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from June 1 to December 31:

  • Swimming pool

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Public spaces have free WiFi. You'll find a 24-hour business center on site. A 24-hour fitness center, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Best Western Potomac Mills. Self parking is free. This Woodbridge hotel is smoke free.

  • 172 guestrooms or units
  • 9 levels
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Woodbridge Station (6.8 km / 4.2 mi)
  • Parking: Free self parking

Room Amenities

Best Western Potomac Mills offers 172 accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Woodbridge hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Best Western Potomac
  • Best Western Potomac Mills
  • Best Western Potomac Mills Hotel
  • Best Western Potomac Mills Hotel Woodbridge
  • Best Western Potomac Mills Woodbridge
  • Potomac Mills Best Western
  • Best Western Hotel Woodbridge
  • Best Western Woodbridge
  • Woodbridge Best Western
  • Best Potomac Mills Woodbridge
  • Best Western Potomac Mills Hotel
  • Best Western Potomac Mills Woodbridge
  • Best Western Potomac Mills Hotel Woodbridge

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.