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"Very clean and friendly staff, would recommend this hotel to family and friends " More

By a verified traveler on Sun 23 Feb 2020

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Hotel Description

Enjoy the free WiFi at this New Castle hotel

Near the airport

At this New Castle hotel, you'll be within half a mile (1 km) of Brandywine Valley and 3 miles (5 km) of 76ers Fieldhouse Powered by BPG|Sports. Eden Park and Chase Center on the Riverfront are also within 6 miles (10 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the business center. A computer station is provided and the front desk is staffed around-the-clock.

Free WiFi, refrigerators

The individually furnished guestrooms offer free WiFi and free long-distance calls. Flat-screen TVs come with cable channels, and other amenities include refrigerators and microwaves.

Superior Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$84* Per night/room Oct 24 - Oct 25

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Red Roof Inn & Suites Wilmington - New Castle ratings based on 19 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Red Roof Inn & Suites Wilmington - New Castle

Everyone (7) Couples (2) Family (7)
1 out of 5
Clerk was busy on phone during checkin- clearly swiping on Facebook or Instagram type app. Eventually noticed us and checked us in. Room was disappointing. One light fixture had fallen off wall, bare bulb was blinding. Went to turn on other lamp- bulb was missing. Obvious damage on walls from other guests. Lack of towels in bathroom- when we asked for more was told there weren't any. Tiny small pillows on king size bed. Overall would never recommend nor stay in a Red Roof again.

Posted by on Jul 25, 2021

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1 out of 5
Swapped room because sheets wete dirty. Phone in room did not work. Sink faucet would not turn off. Outside door did bot lock.

Posted by on Feb 22, 2021

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4 out of 5

Posted by on Oct 18, 2020

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4 out of 5

Posted by on Sep 3, 2020

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Comment from Hotel Management

Oct 2, 2020 by FD

We appreciate the positive feedback regarding our service.

5 out of 5
Very clean and friendly staff, would recommend this hotel to family and friends

Posted by , from New Castle on Feb 23, 2020

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2 out of 5
Location great. No tv reception at checkin or in morning. And missing light bulbs. Coffee mug dirty. Room Spartanburg furnished.

Posted by on Oct 17, 2019

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Comment from Hotel Management

Oct 18, 2019 by x

we apologize that we did not meet your expectation of the hotel prior to your arrival, the supervisor for housekeeping will get a copy of your survey so she can address her staff regarding the guest room

1 out of 5
Buyer beware! None of the amenities listed on the website are available. Upon check in after booking online, I was told all of the amenities were being renovated and unavailable. No compensation was suggested. If I am given a comp. stay at a later date, I will update this to a more favorable review.

Posted by on Aug 29, 2019

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2 out of 5
Location+ Under renovations—-hallways in terrible condition

Posted by on Jul 5, 2019

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Comment from Hotel Management

Jul 5, 2019 by Shakthi

Dear Guest, Thank you for your feed back we apologize for the discomfort you had during your stay and we will be completing our renovations in couple weeks and we look forward to see you soon. regards

2 out of 5
The front desk staff did a great job and the house keeping would ask if I need any help. The price for the room were really reasonable. The hallway carpets were dirty and there was a funny smell in the hallway and the room. Security was terrible people kept coming in and out of the side doors all night.

Posted by on Jun 28, 2019

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1 out of 5
It was dull and drab. Walking down the hall felt like I was in a horror flick. There was internal construction going on. Furniture in room broke. Closet door off hinge and bathroom toilet was not cleaned well. Lastly, it was over priced. Awful, awful experience.

Posted by on Jun 16, 2019

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Comment from Hotel Management

Jun 17, 2019 by z

we do apologize that we fail to meet your ecpectation of the hotel prior to your check in, the GM will address all department managers in regards to cleanliness of your hotel room.

About the Red Roof Inn & Suites Wilmington - New Castle

Location 1612 North DuPont Highway, New Castle, DE 19720

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. The business-friendly Red Roof Inn & Suites Wilmington - New Castle also features a vending machine, coffee/tea in a common area, and laundry facilities. Free self parking is available. Smoking is allowed in designated areas at this New Castle hotel.

  • 1 building
  • 80 guestrooms or units
  • 2 levels
  • Built in 1989
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Wilmington, DE (ZWI-Wilmington Train Station) (5.5 km / 3.4 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Red Roof Inn & Suites Wilmington - New Castle offers 80 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished. 37-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Maximum 1 per room (weight limit: 80 lbs)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Daily housekeeping is included for stays of 6 nights or less. Limited housekeeping is provided for stays of 7 nights or more.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Pets allowed (no fees)
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Clarion Belle
  • Clarion Belle New Castle
  • Clarion Hotel Belle
  • Clarion Hotel Belle New Castle
  • New Castle Clarion
  • Clarion Hotel Wilmington New Castle
  • Red Roof & Suites Wilmington
  • Red Roof Inn & Suites Wilmington - New Castle Hotel
  • Clarion Hotel Conference Center Wilmington New Castle
  • Red Roof Inn & Suites Wilmington - New Castle New Castle
  • Red Roof Inn & Suites Wilmington - New Castle Hotel New Castle

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.