Unfortunately, our stay was extremely disappointing. When we arrived, the property appeared to have not been cleaned at all—the front door was completely unlocked for anyone to walk in to, the beds were unmade, towels were wet in the bathtub, and the dishwasher was still full of dishes, and the floors were covered in crumbs and food. We tried repeatedly to contact the host but were unable to get a response for OVER 48 HOURS.While the host ultimately agreed to issue us a refund, the lack of communication was extremely frustrating. Had we arrived to find the door locked, we would have had no way to access the property or reach anyone for assistance.We appreciate that the refund was resolved, but overall, this was a very stressful experience and not what we expected when booking a vacation rental. We hope future guests have a better experience and that the communication and cleaning process are improved.