Hotels with Room Service in Willow Glen

"We stayed at the Dinah's Garden Hotel specifically because we wanted my wife and daughter to enjoy the pool while I was at work. What we found was absolutely disgusting and unacceptable for any hotel claiming to offer a family-friendly experience. The hotel allows ducks from the nearby pond to freely enter the swimming pool area. We personally saw duck feathers floating in the water, duck droppings around and near the pool, and obvious signs that the pool hygiene was being neglected. Ducks carry bacteria and germs, and no reasonable guest should have to worry about animal contamination in a hotel swimming pool. When we raised the issue with management, they completely ignored our concerns and gave the standard excuse that “the pool is cleaned every morning.” Based on what we saw, that was clearly not true or nowhere near sufficient. A pool contaminated daily by ducks cannot simply be “cleaned in the morning” and considered safe all day. This was not only unhygienic but also extremely disappointing because the pool was one of the main reasons we chose this hotel. Instead of relaxing, my family felt uncomfortable and disgusted. The management’s dismissive attitude made the situation even worse. I would strongly advise families with children to think twice before booking here unless the hotel takes pool cleanliness and guest concerns seriously."

"We stayed in room 912 and the smoke detector went off all night long, mind you the smoke detector was directly outside our room door. Both an annoyance and safety issue. Our beds were also extremely uncomfortable and quite literally felt like we were just laying on top of plywood. It was also prom weekend there when we arrived so we could not find parking anywhere, and valet was encouraging people to park in handicap that were not - not to mention we were in need of a handicap space. Sunday morning was a nightmare. Apparently they put on Mother’s Day brunch and decided to have the valet line start right in front of our building. We moved our car from the parking lot behind the tennis courts because again no handicap spots available near our room. We parked our car on the fire line to at least be able to bring our bags down, and ended up getting told by valet we couldn’t park there even to bring down bags and ended up getting boxed in by empty cars waiting to be valeted somewhere. It does not sit well with us that we paid for our room, for parking, the resort fees, for all the “amenities” and we’re being treated like we didn’t belong there because brunch tickets were their money maker. It’s a beautiful secluded area but our family decided this will be our second and last stay. This was a second chance after our first was also pretty undesirable(a major safety concern), but unfortunately the way everything was handled leads us to believe this is just how things go here."

"Room was okay. Fridge is very small. We were disappointed that they hit us with $22 per day for parking especially since the signs in the parking lot read "Park at your own risk" and "unsecured parking area". This hotel is not in town where you would expect that fee."

"Everything was great. "

"Place is good, price is good, shower felt a little cramped."

"Great stay, comfortable, clean and attentive staff."