2/10 Terrible
Donna
Jun 8, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inferior in so many ways.
When we arrived, a man was standing in the entry area smoking. We had to cover our noses to enter, because it was so strong and I have a severe sensitivity to cigarette smoke. When we waited at the front desk, this same man came to check us in. Our room was okay, with the exception that the toilet seat was round and placed on an oval-shaped toilet bowl. Needless to say, you had to be very careful not to touch the bowl area. The bathtub was not cleaned. The broken soap bar was still on the tub, along with black mold on the tile adhesive. The bathroom door had a hole in it made by the room door handle. The next morning, we went to breakfast at 7:20 am (the breakfast started at 7:00) and all the containers and condiments were empty. There were a few people eating but several were looking for something to eat. I went to the desk and informed the clerk and he didn't say anything but was perturbed. No apologies, no comments, just stomped off. When he started slinging things into the containers and not replacing the lids, we left. A guest told me it was the same the day before. I reported the deficits to the same smoking clerk the next morning as we checked out, and he offered no apology but rather excuses. We paid $275 for the two-night stay and we will not stay there again. I advise others to go to the Holiday Express, north on Broadway.
Donna
Stayed 2 nights in May 2025
