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4.4 out of 5

"Pool and hot tub weren't available. " More

By a verified traveler on Sun 22 Aug 2021

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Hotel Description

Enjoy the indoor pool at this West Bend hotel

Near the airport

Within 2 miles (3 km) of this West Bend hotel, you'll find Kettle Moraine Ice Center and Eisenbahn State Trail. Washington County Old Courthouse Museum and Museum of Wisconsin Art are also within 3 miles (5 km).

Indoor pool

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the express check-out. There's an indoor pool on site, and a 24-hour front desk and a fireplace in the lobby are also provided.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$100* Per night/room Sep 11 - Sep 12

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

King, Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Country Inn & Suites by Radisson, West Bend, WI ratings based on 14 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Country Inn & Suites by Radisson, West Bend, WI

Everyone (8) Family (4)
2 out of 5
We weren't told the pool and hot tub would be closed for renovations. When we checked in, we were given a king room when we reserved a double queen. We did get it switched but were told we were lucky as this was the last one available. This is the second time this has happened to us at this property. The breakfast has definitely taken a down turn. Used to be a hot breakfast, now microwave or toaster.

Posted by on Dec 12, 2021

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Comment from Hotel Management

Dec 13, 2021 by Kathy

Dear Sherry, Thank you for your review. We are working on the overbooking issues that have been going on via third party bookings. The continental breakfast will be back in the coming new year.

5 out of 5

Posted by on Nov 30, 2021

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5 out of 5
Pool and hot tub weren't available.

Posted by on Aug 22, 2021

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Comment from Hotel Management

Aug 23, 2021 by Kathy

Dear Anonymous, We do thank you for your wonderful review and also apologize that these amenities weren't available during your stay.

4 out of 5

Posted by on May 21, 2021

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Comment from Hotel Management

May 31, 2021 by dklein

Dear Valued Guest: Thank you for your feedback. We appreciate the great score that you gave the hotel. I will pass it onto the team. I hope that when you are in the area again, you will consider staying at our hotel.

5 out of 5

Posted by on Aug 17, 2020

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Comment from Hotel Management

Aug 27, 2020 by dklein

Thank you for the great review. I hope on your next visit into the area, you will be joining us again

5 out of 5
I kicked the outside fireplace. Very nice. The place needs updating, but that is already in the works. I would definitely come back.

Posted by on Aug 13, 2019

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Comment from Hotel Management

Aug 16, 2019 by dklein

Thank you for the kind words. Sounds like you enjoyed the fireplace. It is a great place to relax after a busy day. The new Ownership is planning on doing extensive renovations to the property this winter, which will be very nice when it is completed. We are looking forward to your return to visit.

5 out of 5
Property was beautiful - need parking for larger vehicles

Posted by on Jun 24, 2019

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Comment from Hotel Management

Jul 17, 2019 by dklein

Thank you for your kind words. We are pleased you enjoyed your stay at our property. I hope that when you are in the area again, you will stay with us again.

4 out of 5

Posted by on May 21, 2019

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Comment from Hotel Management

May 24, 2019 by Tim B. General Manager

Thank you for the review- we are happy you enjoyed your stay and hope to see you again soon!!! Kind regards,

5 out of 5
Pool and whirlpool were both nice and warm. We had them to ourselves. Staff was nice. Breakfast was great.

Posted by on Jan 19, 2019

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Comment from Hotel Management

Jan 22, 2019 by Tim B. General Manager

Thank you for the 5 STAR review!!! We are happy you enjoyed your stay and hope to see you again soon!!! Kind regards,

5 out of 5
From Check in to Check out, was a very enjoyable stay. Thank you to the Manager, Breakfast Server, housekeeping and Maintenance. We will return..

Posted by on Jan 11, 2019

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Comment from Hotel Management

Jan 12, 2019 by Tim B. General Manager

Thank you for the great review!! We are happy you enjoyed your stay and look forward to seeing you again soon in West Bend!! Warm regards,

About the Country Inn & Suites by Radisson, West Bend, WI

Location 2000 Gateway Ct, West Bend, WI 53095

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Indoor pool
  • Spa tub

The following facilities are closed on Friday and Saturday:

  • Indoor pool
  • Spa tub

Property Features

Country Inn & Suites by Radisson, West Bend, WI offers its guests an indoor pool, a library, and a fireplace in the lobby. Public spaces have free WiFi. The business-friendly Country Inn & Suites by Radisson, West Bend, WI also features dry cleaning/laundry services, express check-out, and a front desk safe. Free self parking is available. Smoking is allowed in designated areas at this West Bend hotel.

  • 1 building
  • 58 guestrooms or units
  • 3 levels
  • Built in 1998
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Library
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Country Inn & Suites by Radisson, West Bend, WI offers 58 accommodations with DVD players and coffee/tea makers. Beds feature down comforters. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This West Bend hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 5:00 AM - 11:00 PM
This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 5:00 AM - 11:00 PM
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and Carte Blanche. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Safety Protocol (Radisson)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Country Carlson West Bend
  • Country Inn Carlson West Bend
  • Country Inn & Suites by Radisson, West Bend, WI Hotel
  • Country Inn & Suites by Radisson, West Bend, WI West Bend
  • Country Inn & Suites by Radisson, West Bend, WI Hotel West Bend
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.