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"Pet friendly. Offered doggie bags and trash cans around small dog potty area. " More

By a verified traveler on Mon 19 Oct 2020

Hotel Description

Hotel perfectly located for exploring Watertown

City center stay

At this hotel, you'll be steps from Roswell P. Flower Memorial Library and Jefferson County Historical Society. Sci-Tech Center of Northern New York and Black River are also within half a mile (1 km).

Business services

This hotel features an indoor pool, a fitness center, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the sauna and perks like free self parking.

Comfy beds, WiFi

The 160 individually furnished guestrooms offer WiFi and comfy beds. LCD TVs come with digital channels, and other amenities include refrigerators and microwaves.

Standard Room, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$85* Per night/room Aug 22 - Aug 23

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Queen Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Watertown Fort Drum ratings based on 14 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Best Western Watertown Fort Drum

Everyone (11) Couples (1) Family (2)
2 out of 5
Good location in middle of city. Shower drain was plugged, shower handle was missing. Limited sound proofing.

Posted by on Jul 25, 2021

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5 out of 5

Posted by on May 30, 2021

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4 out of 5

Posted by on Mar 26, 2021

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5 out of 5
Pet friendly. Offered doggie bags and trash cans around small dog potty area.

Posted by , from Watertown on Oct 19, 2020

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Comment from Hotel Management

Oct 19, 2020 by Best Western Watertown

Thank you for your review! We certainly enjoy when our furry visitors can come see us! See you again, next time!

3 out of 5
The parking was atrocious. Pool area was so dangerously slippery and thermostat set at 63!! “Pet friendly” meant listening to a barking dog at 10:30 at night. Front desk was not reachable by phone

Posted by , from Eaton, NY on Feb 12, 2020

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Comment from Hotel Management

Feb 18, 2020 by Best Western Watertown

I do apologize for your experience during your stay! Though we do have separate parking lots, it becomes a bit confusing to locate designated lines during and after a winter storm. For sure, this makes it even harder for incoming guests to park. Likewise, we also had an issue with not having the appropriate contact information for some pet owners this weekend. Because of this, our front desk agent spent a good part of the evening speaking with other guests and trying to calm the dogs. Rest assured, we have gone over additional training with our staff to better handle busier times and difficult situations. Thank you for your comment!

4 out of 5
Room 325 had no heating had to change room good location nice room arrangement

Posted by on Nov 12, 2019

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Comment from Hotel Management

Nov 14, 2019 by Best Western Watertown

Thank you for your feedback! We will have the heating looked into for room 325 and appreciate when our guests bring such items to our attention. Thank you and come again!

4 out of 5
Great size property. shower had a bit of a problem being switched over to the shower head. you couldn't switch it over with all water going to the shower head it still was leaking/coming out of the faucet too. The bed was uncomfortable felt like a piece of plywood.

Posted by on Oct 14, 2019

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Comment from Hotel Management

Oct 14, 2019 by Best Western Watertown

Thank you for your feedback! Would you mind sharing the room number that you stayed in so we can have these items fixed for our next guest? Thank you, again!

2 out of 5
Unclean, not quiet, not safe. Toilet did not work and television not working well. No cable

Posted by on Oct 11, 2019

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Comment from Hotel Management

Oct 13, 2019 by Best Western Watertown

Jennifer, I do apologize that you did not enjoy your stay with us! By chance, were you able to relay any of these issues with the front desk? The last thing we want is for our guests to stay in our hotel and be unsatisfied. By all means, always feel free to bring these issues to our attention. While our staff works very hard to resolve our guest issues while you are here staying with us, we understand that sometimes this is outside of our guest's comfort level. If you would like to reach out to our management team about your stay, you are welcome to call our hotel.

4 out of 5

Posted by on Oct 3, 2019

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Comment from Hotel Management

Oct 9, 2019 by Best West

Thank you for the great score! I am glad to see that you enjoyed your stay! Please come see us again!

4 out of 5

Posted by on Feb 28, 2019

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About the Best Western Watertown Fort Drum

Location 300 Washington St, Watertown, NY 13601

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Watertown Fort Drum offers its guests an indoor pool, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered on select days. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 8446 square feet (785 square meters) and includes a conference center. The business-friendly Best Western Watertown Fort Drum also features multilingual staff, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available. This Watertown hotel is smoke free.

  • 1 building
  • 160 guestrooms or units
  • 3 levels
  • 8446 sq ft of conference space
  • 785 sq m of conference space
  • Built in 1961
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Watertown, NY (ART-Watertown Intl.) (10.5 km / 6.5 mi)
  • Parking: Free self parking

Room Amenities

Best Western Watertown Fort Drum offers 160 accommodations with coffee/tea makers and complimentary weekday newspapers. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with premium digital channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception on select days.

Savory Downtown - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Water skiing nearby
  • Golfing nearby
  • Snowmobiling nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Sledding nearby
  • Rafting nearby
  • Snow tubing nearby
  • Boat tours nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 30 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 20 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Individually-wrapped food options are available for breakfast. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • Noise-free rooms not guaranteed
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 4
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.01 per stay (rates may vary)
  • Pet fee: USD 30 per accommodation (varies based on length of stay)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Fort Drum
  • Best Western Fort Drum Hotel
  • Best Western Fort Drum Hotel Watertown
  • Best Western Watertown Fort Drum
  • Best Western Watertown Fort Drum Hotel
  • Best Western Carriage House Hotel Watertown
  • Best Western Watertown
  • Watertown Best Western
  • Watertown Fort Drum Watertown
  • Best Western Watertown Fort Drum Hotel
  • Best Western Watertown Fort Drum Watertown
  • Best Western Watertown Fort Drum Hotel Watertown

You should know

  • Up to 4 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.