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4.8 out of 5

"Staff were extremely friendly and helpful. Great food and service in the restaurant. Everything very impressive. It was my 1st stay at a Hilton and ... " More

By a verified traveler on Thu 01 Jul 2021

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Hotel Description

3-star guestrooms with free WiFi

In Watertown

You'll find Jefferson Community College and Sci-Tech Center of Northern New York within 2 miles (3 km) of this hotel. Jefferson County Historical Society and Roswell P. Flower Memorial Library are also within 3 miles (5 km).

Business services

This hotel features an indoor pool, a spa tub, and a restaurant. Traveling on business? Take advantage of the free WiFi in public areas, conference center, and conference space. Enjoy the gym and perks like free self parking.

Room, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$118* Per night/room Oct 4 - Oct 5

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Garden Inn Watertown/Thousand Islands ratings based on 10 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Watertown/Thousand Islands

Everyone (4) Family (5)
5 out of 5

Posted by on Jul 11, 2021

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Comment from Hotel Management

Aug 6, 2021 by Brittany C

We are glad to hear that you enjoyed your stay with us, have a great day!

5 out of 5
Staff were extremely friendly and helpful. Great food and service in the restaurant. Everything very impressive. It was my 1st stay at a Hilton and I will come back for sure.

Posted by on Jul 1, 2021

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Comment from Hotel Management

Jul 16, 2021 by Brittany C

We are glad to hear that you enjoyed your stay, have a great day!

5 out of 5

Posted by on Feb 22, 2021

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Comment from Hotel Management

Mar 4, 2021 by Brittany C.

We are so happy you enjoyed your stay and we look forward to seeing you again next time!

5 out of 5
We are happy. Nice and clean. Staff is polite and friendly. Good is good.

Posted by on Aug 31, 2020

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Comment from Hotel Management

Jun 17, 2021 by Brittany

We are glad to hear that you enjoyed your stay with us! Have a great day!

4 out of 5
The staff was amazing. Our air didn't feel like it was really cooling and they went above and beyond to help us. Thank you

Posted by on Aug 26, 2019

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5 out of 5
The staff were wonderful! Super friendly and went out of their way to make our stay enjoyable. The kids didn’t like caramel in a dessert they got at 930 at night, I told the kids to suck it up basically... the waitress and chef insisted on making them all new desserts exactly how they wanted them. The rooms were clean, the pool was clean, hot tub needed some defoamer that was probably my only improvement I could have made. Rooms were clean, beds were super comfy. Check in/out was super quick.

Posted by on Mar 17, 2019

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5 out of 5
Close to shopping. Great family get together. The staff was very nice and helpful

Posted by on Dec 23, 2018

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4 out of 5
Pros: location
Cons: slamming doors, free breakfast
Location: mall, restaurants
Pool was very small, no free breakfast, floor was noisy after midnight with doors slamming and loud knocking. Not sure why the rate is so high, nothing really special or different about the place. Have been charged TWICE for the room, once via credit card and another via my debit card. Waiting for a plausible explanation from the hotel and a credit to one or the other. Probably will shop around next time.

Posted by on Apr 17, 2018

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5 out of 5

I love Hilton Garden Inn

Pros: Clean, quiet and reasonable price.
Cons: Wish they have free breakfast.
Location: Shopping, movie, rafting and 1000 islands.
The hotel room is very clean and staff member are very nice. Awesome hotel at Watertown NY!

Posted by , from Rochester, NY on Jul 5, 2015

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5 out of 5

Very nice hotel

Pros: Close restaurants, Quiet
The hotel was great ~ great location ~ very clean and comfortable

Posted by , from NJ on Jul 12, 2012

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About the Hilton Garden Inn Watertown/Thousand Islands

Location 1290 Arsenal Street, Watertown, NY 13601

Property Features

Hilton Garden Inn Watertown/Thousand Islands offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly Hilton Garden Inn Watertown/Thousand Islands also features multilingual staff, a garden, and a picnic area. Free self parking is available. Smoking is allowed in designated areas at this 3-star Watertown hotel.

  • 1 building
  • 136 guestrooms or units
  • 4 levels
  • 590 sq m of conference space
  • Built in 2011
  • Charging station for electric cars
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Watertown/Thousand Islands offers 136 air-conditioned accommodations with safes and coffee/tea makers. 37-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 11:30 AM.

The Grille - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby
  • Ecotours nearby
  • Golfing nearby
  • Snowmobiling nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Downhill skiing nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Cashless transactions are available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 15.95 for adults and USD 6.95 for children (approximately)
  • Pet fee: USD 75 per accommodation, per stay
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Thousand Islands
  • Hilton Garden Inn Watertown Thousand Islands
  • Hilton Garden Thousand Islands
  • Hilton Garden Watertown Thousand Islands
  • Hilton Garden Inn Watertown/Thousand Islands Watertown
  • Hilton Garden Watertown/Thousand Islands Watertown
  • Hilton Garden Watertown/Thousand Islands
  • Hilton Garn WatertownThousand
  • Hilton Garden Inn Watertown/Thousand Islands Hotel
  • Hilton Garden Inn Watertown/Thousand Islands Watertown
  • Hilton Garden Inn Watertown/Thousand Islands Hotel Watertown

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.