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4.4 out of 5

"Convenient location and wonderful room. Only negative was the highway noise from outside the room's window (it didn't seem to be closed and we couldn' ... " More

By a verified traveler on Sat 26 Sep 2020

Hotel Description

Enjoy free breakfast at this Watertown hotel

In Watertown

You'll find Salmon Run Mall and Jefferson Community College within 2 miles (3 km) of this hotel. Sci-Tech Center of Northern New York and Jefferson County Historical Society are also within 3 miles (5 km).

Free perks

A restaurant and an indoor pool are featured at this hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free self parking, express check-out, and a computer station are also offered.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 115 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Coffee/tea makers, free weekday newspapers, and free local calls are also available.

Room, 1 King Bed, Accessible, Non Smoking (HEARING)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$109* Per night/room Aug 25 - Aug 26

Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Non Smoking, Jetted Tub

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Accessible, Non Smoking (HEARING)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Holiday Inn Express Hotel & Suites Watertown-Thousand Island, an IHG Hotel ratings based on 19 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express Hotel & Suites Watertown-Thousand Island, an IHG Hotel

Everyone (6) Couples (2) Family (2)
4 out of 5
Convenient location and wonderful room. Only negative was the highway noise from outside the room's window (it didn't seem to be closed and we couldn't close it any further).

Posted by on Sep 26, 2020

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Comment from Hotel Management

Sep 30, 2020 by Seth

Dear Guest, Thank you for providing feedback. Please always call the front desk (at any hotel) if you are experiencing an issue like this. We would have been more than happy to assist. We hope to see you back for a future visit. Sincerely,

3 out of 5
I was given a room that looked like it was still under construction phone didn't work dresser drawers were pulled out on the floor no coffee machine but coffee cake cups were there

Posted by , from Rochester on Jun 18, 2020

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Comment from Hotel Management

Jul 5, 2020 by Seth

Dear Brady, We're very sorry we checked you into a room that was under maintenance. We hope the room we directly and immediately moved you into was satisfactory as we did not keep you in that room. Thanks,

4 out of 5
It appears to be either new or just renovated. Very nice and clean. However, either the walls are very thin or the people next door are very loud.

Posted by , from Watertown on Nov 9, 2019

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5 out of 5
EXCELLENT.... ALL of the staff members where FANTASTIC and so accommodating. Thank you all so very much. From TEXAS

Posted by on Nov 5, 2019

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5 out of 5
Staff was extremely nice and the room was excellent . I loved my stay here and plan to come back when u get a chance.

Posted by on Sep 28, 2019

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5 out of 5

Posted by on Sep 15, 2019

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5 out of 5
Hotel was very nice, staff was great and location was great. Only wish there was a hot tub.

Posted by on Jul 21, 2019

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5 out of 5

Posted by on Nov 1, 2018

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4 out of 5
3 night stay, was very comfortable. Staff all were friendly and accommodating. Breakfast was better then expected for a continental.

Posted by , from Ny on Oct 20, 2018

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5 out of 5
One of the best Holiday Inn hotels I’ve stayed at. Room was clean and beds were extremely comfortable and the staff was great. Very friendly and funny. Made us feel right at home. We stay here every year for an annual event about 20 minuets away. But because of the location with a lot of restaurants and shopping in the area and the hotel itself...we don’t mind having to drive to the function.

Posted by , from Rochester NY on Apr 23, 2018

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About the Holiday Inn Express Hotel & Suites Watertown-Thousand Island, an IHG Hotel

Location 1290 Arsenal St, Watertown, NY 13601

Property Features

There's a restaurant on site. Free breakfast is served. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. An indoor pool, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn Express Hotel & Suites Watertown-Thousand Island, an IHG Hotel. Free self parking is available. This Watertown hotel is smoke free.

  • 1 building
  • 115 guestrooms or units
  • 4 levels
  • Breakfast available (free)
  • Dining venue
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Watertown, NY (ART-Watertown Intl.) (8.9 km / 5.6 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Express Hotel & Suites Watertown-Thousand Island, an IHG Hotel offers 115 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free breakfast.

Holiday Inn Express Hotel & Suites Watertown-Thousand Island, an IHG Hotel has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Hotel Watertown-Thousand Island
  • Holiday Inn Express Watertown-Thousand Island
  • Holiday Inn Express Watertown-Thousand Island
  • Holiday Inn Express Hotel Suites Watertown Thousand Island
  • Holiday Inn Express Hotel Suites Watertown Thousand Island
  • Holiday Inn Express Hotel Island
  • Holiday Inn Express Island
  • Express Watertown Thousand

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.