Hotels on the River in Ware

"Consider staying elsewhere! The first room was in very poor condition with a mouldy smell. Bathroom, furnishings & carpet dirty. 2nd room no better. Manager offered us our money back to find ourselves another hotel but we took 3rd room although this was only slightly better as no other rooms apparently available. After complaining, we were told hotel undergoing refurbishment. Reception staff not helpful. Prosecco offered but not delivered to room so had to request this the next day. Photographs were taken to prove condition of room. There were large Rentokil vermin trap boxes in breakfast restaurant seating area. On our last morning toilet would not flush and water filled to the top of the bowl. Breakfast selection was good. We had stayed before and were happy to return but this stay was not acceptable. After email complaint the offer of a room upgrade on a returning stay would certainly not encourage us to return nor recommend this hotel to any others to stay at this hotel. It has a great location but our standard room fell far short of being anywhere near acceptable standard. Extremely disappointing!"

"Quite a good deal to visit the Excel Exhibition centre with a FREE ferry to Canary Wharf. The staff changed my bunk to a bottom bunk. Then I had a really nice bath as ai am not a shower person. My companion was an American Magician/Comedian who is touring Europe to get away from TRUMP. The water view from the window was an added bonus. A local map might have been useful but the Tesco express and bus stop close by was very useful."