4/10 Poor
Antoinette
Traveled with family and small children, Traveled with family
Apr 6, 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
When I originally went to book this property, I did so through the website and signed up to be a member in order to get the discounted price. The website wasn’t working. So I called directly, and they would only give me the max rate, even when stating I was a member. So I booked through Travelocity for the cheaper price. I would have chosen a different hotel if one was available. Upon my arrival, after check in, the curtains were missing the pull rod. The remote needed new batteries, and the room didn’t look clean enough, but I didn’t complain as I got in, with my children, at 1am. Sleep was necessary. Breakfast was offered in the morning, but not a great variety and the apple juice dispenser was out of order. Had to purchase apple juice for an additional charge. Laundry is also additional in fee, $2 for wash and $2 to dry. Clothes do not dry completely. When the city flushed the lines, they did not give guests notice to run water to remove the rust. So it was quit the surprise going to take a shower and the water ran brown. Upon checking out, I stripped the beds, only to find that the mattress cover had a spot of dried blood at the head of the bed. Whoever stayed in the room before me had a bloody nose or something. I did bring all of the above to the attention of the manager, but only and apology was offered.
Antoinette
Stayed 6 nights in Mar 2024