2/10 Terrible
Michelle
Aug 20, 2025
Disliked: Staff & service
We had no idea the property was in the middle of an industrial area. No big deal and just a heads up; however, the problems began at checkin. The girl who checked us in said the card we used to reserve the room was declined. I reserved thru a third party site and had no indication this was the case. My husband went ahead and paid for the room with another card. Guess what? The charge for the room cleared my credit card 2 days later so we were double charged for the room (currently working to resolve this). Next, she asked for my Marriott rewards number but the trip and our points still don't appear in my account. Finally, the room looks like it had been badly abused by several occupants. Pieces of trim were missing on the wall shelf and in the bathroom, there was a huge gouge in the back of the door, grout was cracked and broken on the bathroom in the path of travel, the shower caulk was splitting so mold/mildew were growing, and there was a broken tile in the shower. I usually like staying at the Residence Inns but for the price you have to pay to stay there, one would expect the rooms to have some standards of upkeep...especially if you're charged twice for the room.
Michelle
Stayed 1 night in Aug 2025